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Austin Tech Jobs and Startup Jobs
125
Assistant Manager - Contact Center (Account Rep.
LegalZoom
Austin
featured
+3
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision. Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives. Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center. Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.
Operations Manager
Arrive Logistics
Austin
featured
+22
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.
IT Project Manager
SailPoint
Austin
featured
+32
This is an internal IT Project Management role in the Enterprise Systems team. The IT PM works on problems of diverse scope where analysis of data requires evaluation of technical solutions. The ideal candidate should demonstrate good judgment in selecting methods and techniques for obtaining solutions and demonstrate excellent networking with senior internal and external personnel in their area of expertise. You will primarily be interacting with “internal customers” from multiple departments within the company. Expect to work with Engineering, IT, Sales, Marketing, Finance, and Professional Services to drive cross-functional and cross-organizational IT projects. You will address business needs by evaluating requirements and identifying technology solutions to expedite business transformation. Must be able to react quickly to situations that arise while balancing project deliverables and objectives. Someone with a balanced approach to project management who also has strong technical skills, natural consensus building ability, and a detailed logistical capability would be the ideal candidate.
Implementation Manager
Kazoo
Austin
10 hours ago
+29
Our ideal candidate has led complex customer relationships, has a deep understanding of software implementation, and understands how to build customer service processes and practices that will scale and grow with the business. This role will lead all levels of customer implementations and ensure customer relationships are win-win and will continue long-term. This role has a huge impact on customer retention. We serve to make our customers look good with their employees so exceptional service is a priority. Work fast, make quick yet informed decisions, have fun, connect with smart people, and leave feeling energized for more!
Senior Network Engineer
Cloudflare
Austin
6 hours ago
+21
We are looking for a Network Engineer to join our team. Cloudflare is building one of the largest, most resilient networks that spans over 190 points of presence spread across all regions and plan to continue our expansion at a rapid pace. This position will be responsible for the technical operation and engineering of the Cloudflare network, including the planning, installation and management of the hardware and software as well as the day to day operations of the network. This is an opportunity to be part of the team that is building a high-performance network that is accessible to any web property online.
Program Manager, Customer Experience
LogicMonitor
Austin
7 hours ago
+63
LogicMonitor is seeking a Program Manager, Customer Experience that will serve as the owner, leader and architect of the customer success initiatives for all of LogicMonitor and its customers. This individual will be held accountable for all business deliverables related to the CX initiatives.
The Program Manager, Customer Experience must be comfortable interacting with employees and customers at all levels, including the executive and C-levels. The ideal candidate will be highly motivated and have a passion for technology, customers, and problem solving. The successful candidate will know how to get things done by working collaboratively across departments and organizational boundaries.
Customer Engagement Specialist
RigUp
Austin
7 hours ago
+27
RigUp is looking for a Customer Engagement Representative to join our newly-formed
Community Management team. The Customer Engagement Representative will focus on
building and strengthening relationships with our customer base: independent contractors in
the oil and gas industry. The Community Management team partners with marketing to drive
customer engagement and customer success and support to drive customer satisfaction.
Retention Specialist
GoDaddy
Austin
7 hours ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive on-boarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.
Sr. Learning Program Manager: Outbound & Inbou…
GoDaddy
Austin
7 hours ago
+28
This business-critical position for a Learning Program Manager supports GoDaddy’s Care organization with specific responsibilities for the outbound and inbound sales teams based in Austin and Arizona. The position involves close collaboration with Care leaders to identify and prioritize learning needs to ensure that the right learning programs are prioritized and built. The position also involves close partnership with GoDaddy’s Instructional Designers and Facilitators to ensure that programs are available globally, and that learning programs land with high measurable impact. The position reports to the Director of Care Learning Programs as part of the Learning Program Management Center of Excellence within GoDaddy Learning.
Senior Customer Success Manager - Duo Security
Duo Security
Austin
1 day ago
+27
As a Senior CSM, you will be the primary advocate for our strategic customers, guiding them along a path to success and engaging resources across Duo to accelerate value realization for each customer. We will need you to be as passionate about Duo solutions as you are about providing exceptional experiences for every customer.
Business Applications Manager
A Cloud Guru
Austin
1 day ago
+46
A Cloud Guru is seeking a Business Applications Manager to administer and manage the core tools used by the Go-to-Market teams. While this primarily involves Salesforce.com, it also will encompass tools that heavily integrate with SFDC, such as SalesLoft, Chorus.ai, DiscoverOrg, LinkedIn Sales Navigator, etc. The ideal candidate for this role will be able to simultaneously execute on tactical enhancements and fixes while also making progress on-larger scale, more strategic infrastructure projects. This role requires an action-oriented individual who is eager to build systems designed to scale with A Cloud Guru’s substantial growth. Our existing instance and process has some key infrastructure in place, but is still quite a blank canvas. The Business Applications Manager will be able to put their fingerprints on each of these tools in a significant way.
Manager, Customer Support
Procore Technologies
Austin
1 day ago
+20
Motivating and developing a team of Customer Support Representatives to deliver the best possible issue resolutions to customers.
Envisioning, planning, and implementing customer success programs to improve customer usage, retention, and happiness.
Collaborate with all levels of the Procore organization to develop best practices to further customer success and Procore’s evolution as a market leader.
Coaching Customer Support Representatives and team leads to help them achieve personal and professional goals.
Day-to-day management of 5-15 Customer Support Representatives at our Austin, TX offices.
Ensuring individual workflow enables the team to reach or exceed customer support service level agreements (SLAs).
Managing customer escalations to create positive interactions and referenceable customers.
Collaborating with other Support Management Team members on process improvement.
Partnering with Recruiting Team to hire world-class employees.
Analyzing customer data to make informed decisions about changes to the team, programming, shift scheduling, staffing, etc.
Customer Success Manager
MongoDB
Austin
1 day ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.
Operations Excellence Program Manager III
GoDaddy
Austin
1 day ago
+28
The Program Manager will provide leadership, alignment and transparency across a portfolio of projects driving revenue and a best-in-class customer experience at scale for the Services organization. On any given day, the GoDaddy Services Program Manager might be kick-starting a new initiative, managing a cross-departmental end-to-end implementation plan or leading a global, cross-functional team to drive to a plan or decision. The Program Manager will take strategic concepts and mold them into chartered initiatives and action plans.
Customer Success Manager
Pushnami
Austin
1 day ago
+38
Pushnami is an Austin built and privately held technology company that provides a Machine Learning Powered Cross-Channel Messaging Platform used by thousands of websites around the world. Pushnami currently delivers over 400 million unique messages per day and is live on more than 10,000 websites globally. We offer a unique culture and environment that focuses on positivity, acceptance, and people rather than profits. In fact, we are so
Microsoft Dynamics 365 Consultant, Supply Chain Mo…
Thinkmax
Austin
1 day ago
+12
Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We are increasing our operations in the United State and we want to expand our Austin team by welcoming a Dynamics 365 Supply Chain ERP Consultant.
You will be responsible for providing advice to our clients on best practices and guiding them through the configuration, testing and implementation of the Microsoft Dynamics 365 Supply Chain
Office Manager
Juniper Square
Austin
1 day ago
+7
We are seeking a hands-on master of operations to help us achieve our mission by ensuring we have a productive, efficient, and enjoyable work experience for our 30+ employees in our Austin, TX office. We expect our historical rate of headcount growth to continue for the foreseeable future, which will entail doubling in the next year and potentially beyond. The ideal candidate thrives on bringing order to chaos, working in fast-paced environments where the only constant is change, and obsessing over how we design and operate our physical surroundings to help maximize team productivity and promote our company culture.
Customer Success Analyst
Juniper Square
Austin
1 day ago
+7
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.
Project Manager
DISCO
Austin
1 day ago
+34
Serve as primary POC to manage customer data through the eDiscovery lifecycle.
Create review workflows and administer DISCO databases.
Advanced knowledge of the DISCO platform and its capabilities so that you can advise clients on best practices for early data assessment, document review and production, trial and depo preparation. Act as DISCO ambassador with clients and at client functions.
Develop rapport and open communication with clients regarding DISCO usage, status reporting and core product functionality.
Deliver product training to attorneys and litigation support specialists.
Provide feedback and feature requests to the product and engineering teams.
Professional Services Consultant
ThousandEyes
Austin
1 day ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space.
You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.
Network Reliability Engineer
ThousandEyes
Austin
1 day ago
+21
Are a fast learner and comfortable working with new technologies.
Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP.
Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go).
Are familiar with various network hardware and operating systems.
Have network security experience including network and application firewalls, IDS, IPS, and DDoS.
Are comfortable working with Linux systems, containers and kubernetes.
Customer Success Manager
Civitas Learning
Austin
1 day ago
+24
At Civitas Learning, we are looking for a committed Customer Success Manager to join our Customer Success team, where you’ll have the opportunity to manage relationships with our customers - colleges and universities across the U.S. that are excited about using predictive analytics to measurably improve student success. In this role, you will serve as the primary contact for our customers throughout the life of our relationship with the account. You will drive additional value by coordinating sessions with Civitas SMEs throughout the client relationship. By combining your keen sense for supporting client needs with an understanding for how our analytics platform and applications can help them attain their strategic objectives, you’ll be able to accelerate our customers’ student success initiatives and help them continuously learn about the impact of their work.
Technical Support Representative
BigCommerce
Austin
1 day ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day).
Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Communicate with the management team and developers to improve product functionality and resolve issues.
Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices.
Assist customers with common billing, invoice, and account issues.
Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently.
Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.
