Austin Tech Jobs and Startup Jobs

5

Executive Assistant

Amherst
Austin
1 week ago
+35
Amherst is looking for an Executive Assistant to join our fast-paced team in Austin, TX. The Executive/Administrative Assistant provides executive-level support to leadership within Technology and Accounting. This Executive Assistant should have experience supporting C-Level Executives, be technically savvy, and possess a strong track record of success. This role requires advanced administrative, organizational and communication skills. The EA must be highly professional, polished, energetic, and have a positive attitude as they provide assistance to senior executives and ensure a welcoming office for our employees and visitors.

Desktop Support Technician

Head of Acquisitions

Customer Success Manager

ScaleFactor
Austin
1 week ago
+13
Continually managing the Customer Journey, setting milestones and goals to achieve as they are progressing and completed. Are always a step ahead in setting expectations for how the customer will interact and what they should expect from ScaleFactor and always follow through. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts. Strategically work with assigned accounts to identify churn risk and work proactively to eliminate that risk. Own the Customer value and partner with sales on the renewal and expansion of your book of business.

Insurance Customer Service Representative

Shogun Enterprises Inc.
Austin
3 weeks ago
+18
Prepare insurance proposals and quotes. Work with the Insurance team to gather information for submitting applications and processing customer policies (obtaining signatures, initial premium payments, documentation, etc.) Respond to customer alerts for renewals, cancellations and other activities. Coordinate office services such as records control, customer reviews, incoming customer calls, etc. Maintain accurate and up-to-date records within our agency management system. Provide excellent customer service to all prospects, customers and referrals. Assist the insurance team with administrative support. Attend meetings and seminars to gain product knowledge and learn about new products and services.

Customer Support Specialist

Ethos
Austin
1 month ago
+33
Become an Ethos product expert in order to provide world class support to our customers as well as act as a resource for internal stakeholders. Manage a high volume of support tickets via email, live chat, phone calls, etc.  Generate sales leads and referrals by delivering a positive customer experience. Triage and escalate complex customer-facing issues to sales, operations, product, and engineering teams. Identify and assess customers’ needs and issues in order to resolve tickets and achieve a high level of customer satisfaction. Build relationships and trust with customers through open and interactive communication. Meet individual and customer support team goals and objectives. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Customer Success Specialist

Self Inc.
Austin
2 months ago
+37
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,559
Min: $25K
Max: $118K
Client Success Manager $74,114
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $88,810
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,028
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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