Entry Level Austin Startup and Tech Jobs

5

Technical Support Engineer (Remote)

CrowdStrike
Austin
11 hours ago
+44
The ideal Associate Technical Support Engineering candidate is passionate about technology and customers. A true problem solver, the Associate Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering. You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment. 

Technical Support Engineer

AlertMedia
Austin
2 days ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Product Support Specialist

Brightpearl
Austin
1 week ago
+31
We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.

Technical Support Associate (2nd Shift)

DISCO
Austin
2 weeks ago
+39
Use your technical skills to understand and address data file issues, identify and navigate network problems, and diagnose issues. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers, and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Work directly with customers advising them on how to best leverage DISCO in their day to day activities Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Associate (2pm-10pm Shift)

Technical Support Associate

Junior Technical Support Engineer - Americas

Plivo
Austin
2 weeks ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $41,217
Min: $29K
Max: $75K
Operations Associate $52,599
Min: $28K
Max: $78K
Office Manager $53,627
Min: $36K
Max: $72K
Sales Operations Analyst $61,589
Min: $40K
Max: $110K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $63,578
Min: $25K
Max: $134K
Client Success Manager $73,353
Min: $35K
Max: $125K
Business Analyst $74,875
Min: $48K
Max: $115K
Customer Support Manager $85,373
Min: $60K
Max: $130K
Operations Manager $87,063
Min: $45K
Max: $140K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Senior Business Analyst $95,333
Min: $73K
Max: $120K
Business Intelligence Analyst $95,692
Min: $80K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Director of Operations $131,008
Min: $85K
Max: $185K
Director of Customer Success $136,921
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $201,714
Min: $110K
Max: $300K

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