Customer Support Specialist
Become an Ethos product expert in order to provide world class support to our customers as well as act as a resource for internal stakeholders.
Manage a high volume of support tickets via email, live chat, phone calls, etc.
Generate sales leads and referrals by delivering a positive customer experience.
Triage and escalate complex customer-facing issues to sales, operations, product, and engineering teams.
Identify and assess customers’ needs and issues in order to resolve tickets and achieve a high level of customer satisfaction.
Build relationships and trust with customers through open and interactive communication.
Meet individual and customer support team goals and objectives.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.