Assistant Manager - Contact Center (Account Rep. I…
2 weeks ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision. Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives. Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center. Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.