Concierge Specialist (Customer Success)
Identify, assess, and remediate any issues between partners, leaving them feeling better at the end of the conversation or interaction than when the interaction began, with their issue resolved.
Help to improve customer satisfaction ratings, improve referral conversion for our referral agents, and help to build brand and program loyalty.
Be a liaison gathering all relevant information between the partners to assist, speed up, and improve the home buying process.
Communicate with consumers, agents, and lending partners via phone call, text, and email, and assist OJO in having improved conversations.
Monitor the engagement between all OJO parties, including OJO itself, throughout the real estate referral process, remediating issues, and proactively following-up with any outstanding items.
Responsible for all transaction milestones between parties and updating all relevant home-journey information.
We are a start-up with established processes in some areas, and limited processes in others. This role serves as the ‘glue’ between parties and your contributions will help to identify needs, gaps, and identify solutions, further contributing to innovation positively impacting consumers lives and experiences.