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Lead customer testimonial content development for marketing and sales activities within the customer service workflows. Build strong relationships with customers and facilitate storytelling that promotes ServiceNow's AI-enhanced technology. Collaborate with internal stakeholders to align marketing strategies and advocate for customer interests. Oversee the creation of impactful content across various formats and strengthen brand awareness through meaningful customer engagement.
The Sr. Global Solution Sales Executive will lead the growth strategy for ServiceNow's Technology Workflow Businesses, focusing on building relationships with key accounts and driving sales growth through collaborative efforts with cross-functional teams. This role requires strategic thinking and a deep understanding of market dynamics to enhance solution sales capabilities and capture market opportunities.
The Principal Platform Architect at ServiceNow is responsible for providing advisory services to customers, ensuring a solid technical foundation in the ServiceNow platform, and guiding best practices around architecture, integrations, and data solutions. The role requires strong relationships with C-suite executives and involves translating business objectives into actionable architectural blueprints.
The Financial Services Technical Lead consults with customers to implement ServiceNow's Financial Services Operations solutions, focusing on customer challenges and business outcomes. Responsibilities include managing project delivery, ensuring quality of technical work, defining technical solutions, overseeing developers, and leading onboarding for new clients.
As a GenAI Architect, you will lead customer outcomes by providing technical advice on utilizing ServiceNow technologies, driving deployment of AI solutions, collaborating with cross-functional teams, and contributing to thought leadership in GenAI capabilities.
The Senior Product Marketing Manager for Customer Success will craft compelling messages, support customer advocacy efforts, manage event experiences, enable sales, success, and marketing teams, and lead demand generation initiatives to drive customer retention and acquisition.
The Director, AMS Lead Strategic Advisor will develop strategies for downsell mitigation and customer retention across the AMS sector. Key responsibilities include collaborating with teams to implement retention initiatives, analyzing revenue impacts, leading cross-functional teams, and establishing feedback mechanisms with key accounts. This role is vital for ensuring customer satisfaction and optimizing revenue.
The NPI Director, Field & Operations Readiness will lead operational readiness for strategic product launches at ServiceNow, focusing on optimizing processes and ensuring cross-functional collaboration. Responsibilities include defining KPIs, managing project plans, and driving continuous improvement initiatives to enhance sales effectiveness and operational efficiency.
As a Hardware Standards Engineer, you will develop global hardware design standards, maintain documentation, support supplier relationships, validate hardware solutions, and evaluate new technologies in datacenter infrastructure.
The Senior Platform Architect role focuses on advising customers on establishing a technical foundation on the ServiceNow platform, driving best practices and governance in architecture. Responsibilities include developing relationships with C-suite executives, translating business needs into technical solutions, and ensuring platform health through strategic guidance and remediation of configurations.
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