Austin Tech Jobs and Startup Jobs

76

Customer Support Associate, Social Media

Literati
Austin
2 hours ago
+19
Own the customer service experience as the voice of Literati on all social channels: Instagram, Facebook Twitter through various entry points (direct messages, comments, etc). Regularly track social media queries and complaints, in order to make data-driven recommendations to the company based on trends in customer feedback. Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn. Work closely with other teams (Engineering, Operations, etc) to come up with outstanding resolutions to everyday customer issuesYou may be asked to contribute to projects outside of customer support as-needed.

Senior Network Engineer

Blackbaud
Austin
2 hours ago
+41
To be successful in this role, you will need to actively engage in navigating the intersection of engineering and operations. You will dive into the details to understand a complex system of environments and applications, with a drive to identify opportunities to streamline and automate wherever possible. You are someone that keeps up with industry trends and effectively adapts to rapidly evolving technologies. You thrive in a culture that leverages data and metrics to make informed decisions and guide change.

IT System Operations Admin

Summer Semester Internship

Social Solutions
Austin
2 hours ago
+26
Provide research support to researchers and product managers. Work with data to find opportunities to improve the experience that we provide to clients. Assist with data collection and analysis. Communicate with internal and external clients to provide analytical solutions. Help clients advance the quality of information required for regulatory and compliance requirements. Research our competitors and compile information pertaining to pricing. Other duties as assigned.

Summer Semester Internship

Summer Semester Internship

Project Manager

Content Writer, Product Marketing

PLANOLY
Austin
2 hours ago
+22
As a Content Writer on the Product Marketing Team, you will work to translate the PLANOLY product experience for new and existing users by creating useful resources. You’re an advocate for social media platforms and digital strategy. You’re a skilled writer with a portfolio that demonstrates content and copy that simplifies and enhances the overall user experience. You will implement thoughtful prose to write intuitive and entertaining tutorials, best practices, and product experiences to help our users accomplish their goals and gain a better understanding of the products and features that we offer. 

Mobile Infrastructure Partnership Lead

Cloudflare
Austin
15 hours ago
+42
A big part of our mission to build a better internet involves extending the footprint of our services as broadly as possible. Enabling Cloudflare’s products to reach users via the next generation of infrastructure being built by telco operators is key to this. We are looking for someone to help define our edge infrastructure strategy, execute it and form partnerships with key external companies such as mobile operators. Understanding and driving telecommunication and technology companies’ plans across the ecosystem (from equipment manufacturers, mobile operators, cloud, data center providers) will be critical. This job entails a high level of creativity, strategic thinking and building cross-functional partnerships. We are looking for someone who gets excited about mobile operator and internet infrastructure technologies and is excited about rolling up their sleeves to shape the mobile edge landscape.

Globalization Lead

Director of Product Content

GTM Leader - Cloudflare for Teams

Senior Network Engineer

IT Business Systems Manager

Global Supply Manager

Technical Support Engineer - Multilingual Preferred

Systems Engineer - Hardware Validation

Research Engineer Internship - Internet Measurement

Privacy Program Specialist

Americas Regional Specialist for Mobile Edge and ISP Engagement Strategy

Technical Support Engineer - Returnship

Telco Strategic Partner Manager

HRIS Manager (Workday)

Data Engineering and Analytics Internship

Commercial Network Infrastructure - Business Partner

Load 10 more jobs17 jobs at Cloudflare

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
15 hours ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
15 hours ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP of Strategic Customers (West Coast)

Arrive Logistics
Austin
15 hours ago
+49
As an SVP of Strategic Customers at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This role will require new business development. In addition to identifying new business opportunities, you will be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

Strategic Partner Manager, Themes & Analytics

BigCommerce
Austin
1 day ago
+47
As a Strategic Partner Manager, Themes & Analytics, you will leverage your knowledge product and partnership experience, combined with your communication skills and analytical abilities to build and execute strategic plans that drive partner solution growth. You have a background in e-commerce, digital shopper experience or UX knowledge, and you love numbers, analysis, reporting and data to drive business decisions. Most importantly, you are a gritty self-starter, with a proven track record of providing problem solving leadership, creatively generating revenue growth and forging long-term strategic partnerships. 

Associate Customer Success Manager

Senior Technical Project Manager

Associate Web Content Publisher (Contract)

Technical Support Representative

Load 1 more jobs5 jobs at BigCommerce

Senior Copywriter

Bestow
Austin
1 day ago
+29
We’re looking for a writer’s writer. A curious storyteller. Both conceptual and tactical. A thinker who sweats the small stuff. A person who finds themselves shouting at the TV news or a bus bench ad, “C’mon, words actually mean things.” Someone who knows the big idea is the Whole. Darn. Thing. And the medium is just a set of specs. We’re building a brand from the ground up, after all. 

Technical Support Engineer

AlertMedia
Austin
1 day ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Global eCommerce Lead, Live & Digital

Unity
Austin
2 days ago
+10
Establish the 1-year plan and oversee activation for the global eCommerce function. Accountable for digital revenue forecasting, tracking, reporting and delivery. Manage a team of eCommerce managers activating merchandising plans targeting enterprise, professionals and hobbyist customers on Unity.com, the Asset Store and in Editor. Manager a merchandising operations manager working with Sales operations and web development to ensure digital products are set up efficiently and on time. Partner with customer success and digital marketing to improve churn rates on subscription products. Establish a culture of experimentation. Partner with product and web development to ensure the tools your team requires to be successful are prioritize. Partner with business development to identify product gaps and opportunities that can be filled by 3rd Party offerings.

Online Specialist, Subscription Sales

Learning Technology Specialist

Business Intelligence Intern

DISCO
Austin
2 days ago
+39
DISCO is looking for a Business Intelligence Analyst Intern who is passionate about helping the Business Intelligence team provide critical insights. In this role, you will be a key contributor to building out automated processes that enhance DISCO’s market intelligence capabilities and prospective customer database. The Business Intelligence Analyst Intern will also take on additional reporting and data analysis responsibilities as needed. This is a full-time internship position for the summer of 2020.

IT Service Desk Intern

Operations Program Manager

Technical Support Associate (2nd Shift)

Technical Support Associate (2pm-10pm Shift)

Technical Support Associate

Load 2 more jobs6 jobs at DISCO

Staff Writer

The Hustle
Austin
2 days ago
This role is ideal for a versatile writer capable of generating big ideas at the intersection of business and technology. You’ll contribute across our editorial products, writing stories for our daily email and its audience of 1m+ subscribers, our long-form Sunday edition, and our paid member community for entrepreneurs, Trends. We're also looking for candidates with experience producing podcasts and videos as we continue to grow our offerings in those areas.

Member Advocate

Sana
Austin
2 days ago
+33
Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps. Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers. Give feedback to the product team about member support issues so they can design better experiences. Generally strive to make sure members feel taken care of and love our service.

Senior Manager, Customer Success

Procore Technologies
Austin
2 days ago
+32
As our Senior Manager of Customer Success, you’ll partner with leadership to establish strategic plans and objectives that deliver against gross and net retention targets for the Specialty Contractor customers while delivering results within budget and on time. In this role, you'll focus on evolving our current processes to scale at hyper-growth speeds while leading and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Security Operations Specialist

Technical Support Manager

Rapid7
Austin
2 days ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Metasploit Security Researcher

Rapid7
Austin
2 days ago
+24
Help Rapid7 and the Metasploit community work together toward a shared vision for the future of Metasploit Framework and its ecosystem. You will work with a talented global team to develop new modules and payloads for Framework, produce research on trends that pique interest from security practitioners, and make substantial technical contributions to Rapid7’s products organization.

Operations Advisor, Managed Success

Rapid7
Austin
2 days ago
+24
The Operations Advisor of Managed Success will work directly with Customer Advisors and Customer Success Managers to provide successful partnerships with our customers. They will be heavily involved in the escalation process for the Managed Services team with a focus on customer advocacy, achievement, and resolution, while sharing lessons learned and identifying process improvements across internal teams. The Operations Advisor will also be responsible for developing and monitoring dashboards for trends to reduce the amount of escalations and improve customer satisfaction. They will use customer success metrics to demonstrate the impact improvement efforts have made to customer health and escalation prevention. They will continue to build and track metrics used to help our customers bridge the security maturity gap, focusing on customer programs to solicit feedback. 

Freelance Photographer

GoDaddy
Austin
2 days ago
+28
GoDaddy is seeking talented photographers across the country to help us tell the stories of the local business owners we represent online. We take care of all the scheduling so that you can quickly and easily get behind the scenes with small businesses in your area. Our national network of photographers includes everyone from seasonal freelancers looking to fill holes in their schedules to photographers who are newer in their careers and looking to bolster their portfolios. We’ll provide creative style guides, descriptive shot lists, and constructive feedback along the way, and we’ll make the scheduling process smooth for you.

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