Austin Tech Jobs and Startup Jobs

4

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
1 day ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Legal Counsel

BigCommerce
Austin
1 week ago
+47
BigCommerce, named a "Best Place to Work" in Austin in 2019, is looking for a Legal Counsel to join our growing, top-notch legal team in our Austin Four Points (headquarters) office. As a key member of the team, you will help support the company’s growth and profitability by providing legal counsel on various commercial and strategic transactions, while simultaneously balancing the company’s legal & compliance obligations in a high-growth environment. This role will interact with senior leadership and report to the Assistant General Counsel.

Technical Support Representative

Legal Counsel, Privacy and Data Governance

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
2 weeks ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
3 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

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