Austin Tech Jobs and Startup Jobs

214

Senior Support Engineer

SailPoint
Austin
5 hours ago
+18
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager, Payments

Blackbaud
Austin
5 hours ago
+38
The role provides strategic guidance to assigned accounts and Blackbaud’s Customer Success Team with the goal of helping organizations collect more donations than they ever thought possible for their amazing cause. Candidates should think big and strategically help customers with fundraising best practices, expansion opportunities and upsell recommendations that produce real results. The team will work collectively to solve problems faced internally and address challenges customers express with an ever-evolving fundraising landscape. If you show up every day ready to help charities raise more money, do what you say and enjoy giving more than you take, this could be the team for you.

Manager, Professional Services

Senior Program Manager

Director, Product Management - Reserved Ticketing

Director, Product Management - Platform Portfolio

Project Manager, Professional Services - Multiple Openings - All Levels

Sr. Project Manager

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Success Manager, Senior

IT Change Management Analyst

Blackbaud School Management System Implementation Consultant

Operational Excellence Strategist - Process Engineer

Senior Product Manager - Financial Accounting

Director, IT Infrastructure and Operations

Manager, IT Change Management

Senior Engineer, Unified Communications

IT System Operations Technician

Customer Support, Associate

Load 10 more jobs20 jobs at Blackbaud

Implementation Coach Partner Onboarding & Succ…

Restaurant365
Austin
5 hours ago
+19
Master accounting features and tools within Restaurant365 via our Training Academy and hands-on mentorship. Provide industry, accounting, and solution expertise to customers and other team members. Manage the full project lifecycle; interpret project scope, train, problem-solve, request approvals, manage tasks, level resources, and be an advocate for your customer’s unique needs. Anticipate our Partner’s needs before they do; offer solutions to challenges and concerns to ensure Partner’s financial success with R365. Develop long-term relationships with key Partner accounts. Act as liaison between Partners, product managers, and executive management to provide feedback on new accounting feature developments. Keeps a strong client focus in executing all functions of the job. Communicates effectively and responds to internal emails and inquiries within reasonable timeframes. Behaves respectfully to others in the workplace and to customers. Ability to build and maintain long-lasting business relationships. Innovation, Quality, and Accountability in all you do!!

Framework Onboarding Coach

Restaurant365
Austin
5 hours ago
+19
Master accounting features and tools within Restaurant365. Provide industry, accounting, and solution expertise to customers and other team members. Manage the full project lifecycle; interpret project scope, train, problem-solve, request approvals, manage tasks, level resources, and be an advocate for your customer’s unique needs. Work with customers to enter in their Chart of Accounts. Help customers configure the R365 platform to be ready for training. Work with cross-functional teams on customer set up and project details. Keeps a strong client focus in executing all functions of the job. Communicates effectively and responds to internal emails and inquiries within reasonable timeframes.. Behaves respectfully to others in the workplace and to customers Ability to build and maintain long-lasting business relationships. Innovation, Quality, and Accountability in all you do!!

Professional Services Operations Specialist

MongoDB
Austin
6 hours ago
+41
The Professional Services (PS) Operations Specialist will be part of a global Operations team. This role is responsible for the overall operations of MongoDB Services in North America alongside another Operations Specialist in this region. This is a key, busy and cross-functional role working closely with clients, sales, consultants, and the finance and legal teams to ensure successful delivery of services. This role is primarily responsible for project staffing and resource scheduling on a broad range of consulting engagements. In parallel, this role focuses on developing and implementing best practices and initiatives for our growing Services team. This role will report to the Director of Operations, Worldwide PS.

Associate Technical Support Engineer

Khoros
Austin
6 hours ago
+52
Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Contract Management Specialist

LogicMonitor
Austin
6 hours ago
+63
This role is designed to serve as an important member of the growing Finance team, helping to ensure the accuracy of customer subscriptions, scalability of our quoting process, and helping to drive reporting and analysis to achieve our operational targets.

Enterprise Customer Success Manager

Renewals Specialist

Renewals, Team Lead

Operations Analyst

Program Manager, Customer Experience

Customer Success Manager

Load 3 more jobs7 jobs at LogicMonitor

Product Manager - Operations and Strategy

SecureLink
Austin
6 hours ago
+31
Lead and maintain critical product operational processes including our win/loss program, product launch process, ideas portal management and more. Manage our annual product roadmap process including working with the VP of PM on the refinement and development of our market and product strategy and development of business cases for new product initiatives. Develop and maintain critical strategic information sources including our total addressable market and M&A database. Maintain our Strategic Backlog and Innovation processes by which we identify new major product ideas. Develop and maintain our customer advisory board(s). Execute other key strategic projects on an ad hoc basis.

Senior Product Manager, Integrated Knowledge Mana…

Vrbo
Austin
6 hours ago
+28
As Senior Product Manager, Integrated Knowledge Management for Vrbo, you will reimagine how we structure, organize, personalize, and deliver in-product help content across channels — including web, app, chat, bot, voice, and email. You will lead a cross-functional team to build an intelligent, localized help and education experience that allows customers on both sides of our marketplace to get answers in context, in real time, in whatever product they're using. Your work will go beyond reducing calls to support and providing a new way to deliver help content (although both of those things are integral to the job). It will surprise, delight, and guide our customers to success.

Senior Product Manager, Traveler Checkout

Sr Product Analyst

Sr. Product Analyst

Principal Program Manager, Data Platform

Quality Advisor

Software Tech Support Specialist

Executive Assistant

Software Technical Support Manager

Senior Product Manager, API

Senior Product Manager, Virtual Tours

Customer Service Training Specialist

Senior Manager, Global Partner Success Operations - Technology

Manager, Partner Success Integrated Teams

Senior Product Manager, Traveler Search & Discovery Platform Team

Load 10 more jobs15 jobs at Vrbo

Customer Success Manager

AlertMedia
Austin
9 hours ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Professional Services Consultant

ThousandEyes
Austin
10 hours ago
About ThousandEyes

VP of Customer Success

ClearDATA
Austin
11 hours ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Project Manager, Revenue Operations

Procore Technologies
Austin
11 hours ago
+20
As a Revenue Operations Project Manager, you’ll be responsible for delivering business-driven, technology-enabled projects in support of Procore’s strategic roadmap. You’ll work directly with business stakeholders throughout the organization, oversee multiple projects, and balance competing priorities. You’ll lead cross-functional teams consisting of Business Analysts, Subject Matter Experts, System Administrators, Developers, and Vendors.

Orientation Coordinator

Information Systems Engineer II

Implementation Manager, Majors (Subcontractors)

Customer Success Manager, Procore.org

IT Security Analyst

Bilingual Customer Support Representative (Spanish)

Project Manager, App Localization

Value Consultant

Customer Success Enablement, E-learning Specialist

Customer Support Representative

Product Manager

Senior Product Manager

Senior Product Manager, Payments

Load 10 more jobs14 jobs at Procore Technologies

Systems Architect

Vista Consulting Group
Austin
11 hours ago
+32
 As part of the IT Infrastructure Team, this role is responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines infrastructure software and hardware solutions to achieve Vista's objectives.

Part-Time Summer Corporate Law Clerk

Civitas Learning
Austin
11 hours ago
+24
Assist in the management of customer and vendor contracts including drafting documents and correspondence, database maintenance, and file organization.  Review and evaluate customer and vendor contracts to ensure compliance with applicable laws as well as company business objectives.  Collaborate with account managers and sales team members on customer contract terms and processes.  Research applicable laws and legal precedent on a variety of topics including contracts, employment, data privacy, and intellectual property law as issues arise. Assist in the creation of internal reference materials and training on legal topics pertinent to company activities. Perform administrative tasks in support of corporate legal operations. 

Systems Administrator

Social Solutions
Austin
11 hours ago
+26
Manages the day-to-day operations of the SSG host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

Project Manager

Customer Support Specialist (2nd Shift)

Tier 1 Customer Support Specialist

Tier 1 Customer Support Specialist

Vice President Client Success

Load 2 more jobs6 jobs at Social Solutions

Product Manager

Datical
Austin
11 hours ago
+24
About Datical: Datical transforms the way businesses build software with an industry-leading database release automation solution. Our growing list of Fortune 500 customers love us because we enable them to reduce the time it takes to bring their apps to market while eliminating security vulnerabilities, costly database errors, data loss, and downtime. Our leadership team has a proven track record of technology startup success and understands the

Customer Success Manager

Cloudflare
Austin
11 hours ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Technical Support Engineer - Spanish Speaking

International Trade Compliance Manager

Product Designer

IT Technical Billing Lead

IT Operations Engineer - Linux

Team Lead, Customer Success Manager

IT Procurement Specialist

IT Billing Applications Manager

IT Support Technician

Load 6 more jobs10 jobs at Cloudflare

Senior Product Designer

TrendKite
Austin
11 hours ago
+20
What we do: TrendKite, now a part of Cision, is a martech company focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. The Cision platform takes PR and communications programs from analog to digital, enabling marketing teams to integrate their trusted earned media results into all their marketing efforts.  TrendKite, now a part of Cision, is looking for a Senior Product

Site Coordinator: Part- Time

Opcity Inc
Austin
11 hours ago
+14
The Building Site Coordinator role requires significant customer service skills, along with the willingness to assist whenever needed. As the Site Coordinator, you will have the opportunity to directly impact the Opcity employment and guest experience. You will be responsible for the day to day operations at our South Austin HQ in support of creating an awesome place to work for our employees.

Product Designer

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Customer Service Representative

Call Center Representative

Client Success Representative

Product Manager - Data Science

Senior Product Manager

Director / Senior Manager of IT Operations

Load 6 more jobs10 jobs at Opcity Inc

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