Account Manager, Enterprise
Previous experience, minimum of 5 - 7 years, in owning a book of business upwards of at least $2M annual bookings.
Solid experience and understanding of renewal, upsell and churn drivers in a B2B SaaS subscription business.
Demonstrated experience of negotiation and identifying upsell opportunities.
Successful track record of consistently achieving 95% or higher customer retention, driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value.
Customer success management experience from onboarding customers through adoption, retention and account growth.