Austin Tech Jobs and Startup Jobs

21

Team Manager, Technical Support

BigCommerce
Austin
15 hours ago
+47
Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention. Assist with the management of day-to-day operations of the Customer Success Services department. Foster an environment of team-driven success through individual contribution and accountability. Provide mentoring and coaching to each individual on the team, including Technical Leads, via regularly scheduled one-on-one meetings, call monitoring, ticketing and phone system statistics to enable employee and team. Advocate on behalf of our merchants to ensure their wants and needs for our products and services are continuously communicated.

Manager, Customer Success Management

Client Development Account Executive

Associate Customer Success Manager

Senior Manager, Agency Partnerships

Technical Support Representative

Product Support Engineer

Load 3 more jobs7 jobs at BigCommerce

Product Content Internship

Cloudflare
Austin
1 day ago
+42
As a Content Design Intern in the Product Content Experience (PCX) team, you’ll engage with Cloudflare technical content designers and product managers to develop technical documentation that answers nitty-gritty questions about how HTTP, networking, and DNS work at Cloudflare and how millions of customers can use our tools and services. 

Technical Support Engineer - Multilingual Preferred

Team Lead, Customer Success Manager

Customer Success Manager

Customer Success Manager - Associate

Research Engineer Internship - Internet Measurement

Security Operations Support Lead

Associate Customer Success Manager - Latin America

Load 4 more jobs8 jobs at Cloudflare

Customer Success Manager

Rapid7
Austin
1 day ago
+24
Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time renewal and revenue retention within a high-volume book of business. Drive customer awareness, engagement, and adoption of Rapid7 portfolio, product features and services to maximize the adoption and realized value of their purchased solutions.

SaaS User Success Specialist

ShipStation
Austin
4 days ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

User Success Specialist - Phone Speciality

ShipStation
Austin
4 days ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
4 days ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Implementation Consultant

Brightpearl
Austin
1 week ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Customer Onboarding Specialist

SecureLink
Austin
1 week ago
+35
Work with SecureLink customers to understand and document their onboarding goals and capabilities. Relentlessly identify, research, and contact companies our customers want to onboard. Introduce SecureLink to companies, answer questions, and overcome common objections. Schedule professional services connections with the customer. Track on-boarded companies against plan to ensure customer success. Follow up with on-boarded companies to ensure they have a positive experience, with the additional key goal of generating extended opportunities for SecureLink.

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
1 week ago
+35
Who We Are Astronauts needed for a mission. At the risk of sounding immodest, SecureLink may be the coolest company you've never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. With our partners, existing customers, products and people, we are excited to launch the

Customer Solutions Engineer - Duo Security

Duo Security
Austin
2 weeks ago
+41
As a Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo customers, specifically by leading technical onboarding engagements.  You will deliver best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. 

Technical Support Engineer

Rapid7
Austin
2 weeks ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Senior Support Engineer - Web Applications

Rapid7
Austin
2 weeks ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Career Counselor

360training
Austin
2 weeks ago
+27
Who are we? 360training.com is a leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the training they need to get the jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience

Manager, Customer Happiness Team

Volusion
Austin
3 weeks ago
+29
At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you. The rundown: You’ll be heading up our Happiness Team, solely focused on

UI Engineering Intern

SailPoint
Austin
1 month ago
+34
SailPoint is seeking talented University students to fill positions within our Engineering organization.  If you are eager to be part of an engineering team passionate about frequently delivering customer value and celebrating these victories together, then consider joining us. 

Engineering Intern

SailPoint
Austin
2 months ago
+33
Work under the guidance of tenured engineers to develop enhancements to IdentityNow and IdentityAI products, tools and tests. Participate within the full development process including design, implementation, test, documentation, review and deployment. Implement software and procedures that provide value to the SailPoint team and our customers. Work with software and quality assurance engineers, technical writers and product managers to help deliver elegant software solutions. Learn about Agile, Angular, AWS, Chef, CSS, Docker, Groovy, HTML, Java, Javascript, Maven, REST, Ruby, Selenium, Scrum, SQL, Tomcat, XML, and others!

Software Engineer-Data Science PHD (Intern)-United…

Duo Security
Austin
3 months ago
+27
As a data science intern at Duo, you will work as an embedded member of the Data Science team to solve some of the most challenging problems in today’s security industry. The project you work on will depend on your skillset and interests, but will cover the lifecycle of data science work from problem formulation to solution. You may focus on developing and evaluating algorithms for anomaly detection, driving business decisions though user behavior models, building infrastructure for running and monitoring data pipelines, or estimating the effectiveness of product features from feedback and usage.  

Duo Security Masters (Intern)-United States

Duo Security
Austin
3 months ago
+27
As an intern at Duo, you will work as an embedded member of a team to solve some of the most challenging problems in today’s security industry. You may work on building our mobile app, securing the cloud, helping us assess device security, improving usability for our end users, or helping us kill VPNs and passwords. At Duo we are musicians, hackers, hikers, gardeners, birders, and board game enthusiasts all working together to make Duo the most loved and trusted company in security. 

Data Science Interns

SailPoint
Austin
3 months ago
+32
SailPoint is seeking Data Science Interns to join our team of, data scientists, engineers, and designers to deliver the next generation of Machine-Learning-powered solutions. At SailPoint, you will work on the latest tools in Machine Learning, Big Data, Cloud Computing, Graph Databases to solve challenging problems. This is a paid internship that requires a highly motivated and results-driven personality who will thrive in a fast-paced environment. This is an excellent opportunity for an individual who wants to work as part of a skilled team to gain valuable experience in Data Science or Data Engineering developing actual products.

Duo Security Bachelors (Intern)- United States

Duo Security
Austin
4 months ago
+27
As an intern at Duo, you will work as an embedded member of a team to solve some of the most challenging problems in today’s security industry. You may work on building our mobile app, securing the cloud, helping us assess device security, improving usability for our end users, or helping us kill VPNs and passwords. At Duo we are musicians, hackers, hikers, gardeners, birders, and board game enthusiasts all working together to make Duo the most loved and trusted company in security. 

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