Austin Tech Jobs and Startup Jobs

22

Technical Support Engineer - Americas

Plivo
Austin
1 day ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
1 day ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Enterprise Support Manager

Atlassian
Austin
1 day ago
+59
As the Enterprise Cloud Support Manager, you'll lead support teams located in multiple geo's servicing our enterprise cloud customers. Our Enterprise Support for Cloud offering is part of Atlassian's Enterprise program and caters to strategic and mission-critical customers. In this role, you'll set the bar for Atlassian's cloud support offerings by driving improvement projects, establishing a standard for quality service, and building a culture that's relentlessly focused on customers. This is a multi-faceted role that will require a broad skillset in both people leadership, strategic prioritization, and legendary customer service and communication skills. You'll be responsible for the overall health of the Enterprise Support offerings. This role includes identifying and coaching great support engineers, building a culture of excellence around support operations, driving insights into our product groups, and creating an identity and brand around the priority offering.You can read more about our Premium Support offering here: https://www.atlassian.com/premium

Technical Support Representative

Expedia Group
Austin
3 days ago
+53
As a Technical Support Representative you are responsible for providing Level II phone and email customer support for the Vrbo suite of websites. Are you someone who is comfortable working in a call center atmosphere? Do you love solving problems for other people and have a medium-to-strong technical background? Note:(we will provide training on our products and services). Can you explain complex ideas and concepts in a clear, simple manner? Technical Support Representatives require both an intimate knowledge of product as well as some extended general technical knowledge of web browser technologies, operating systems and hardware. You will be interfacing directly with our customers and should possess strong communication skills as well as the ability to explain technical procedures in a way best understood by the individual you are working with.

Senior Technical Support Specialist

RapidDeploy
Austin
3 days ago
+31
As a Senior Technical Support Specialist, you will play a key role in delivering stellar technical support. As an integral part of the Support team, you will guide our customers through technical troubleshooting, and exceed customer expectations with your knowledge and passion for RapidDeploy technology. You will act as the voice of the customer across the organization and ensure comprehensive issue resolution.

Technical Support Specialist

RapidDeploy
Austin
3 days ago
+31
As a Technical Support Specialist, you will play a key role in delivering stellar technical support. As an integral part of the Support team, you will guide our customers through technical troubleshooting, and exceed customer expectations with your knowledge and passion for RapidDeploy technology. You will act as the voice of the customer across the organization and ensure comprehensive issue resolution.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
3 days ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Support Engineer - Server

Atlassian
Austin
6 days ago
+59
This isn't your ordinary Support Engineer role. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is changing its focus to allow it to scale with the business. We're on the lookout for Support Engineers to join our growing team that is serious about pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools.

Head of IT, Customer Support Technology

Atlassian
Austin
6 days ago
+59
We are looking for a passionate and results-oriented Head of IT, Customer Support Tech to join our strong team in Austin. You will be responsible for building and managing Atlassian's Customer Support Technology platforms. The platform enables Customer Support Engineers to efficiently help our customers. The platform provides a fabulous omnichannel experience for our customers.

Manager, Customer Support

Place Technology, Inc.
Austin
6 days ago
+27
The Manager of Customer Support will be responsible for the strategic leadership and tactical execution of our customer support organization.  This person will build, develop and oversee the team, and processes, that ensure our customers are successfully using our products and services.    This role will be working cooperatively with the sales, product, ops, and marketing teams to continue to improve the overall customer experience. You will

Associate Web Content Publisher (Contract)

BigCommerce
Austin
1 week ago
+47
BigCommerce, named a 2019 Best Place to Work in Austin, is searching for a Web Content Publisher to join our team. Reporting to the Sr. Manager of Web Strategy, you will be responsible for creating, editing, posting, and updating relevant multimedia content daily on BigCommerce.com, landing pages, and other digital properties. The successful candidate will be highly responsive and able to manage quick-turn around requests or multiple projects simultaneously, with the ability to prioritize according to business importance and timelines. The ability to collaborate with a high degree of professionalism across functions is critical to success. 

Technical Support Representative

Customer Support Associate, Social Media

Literati
Austin
1 week ago
+19
Own the customer service experience as the voice of Literati on all social channels: Instagram, Facebook Twitter through various entry points (direct messages, comments, etc). Regularly track social media queries and complaints, in order to make data-driven recommendations to the company based on trends in customer feedback. Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn. Work closely with other teams (Engineering, Operations, etc) to come up with outstanding resolutions to everyday customer issuesYou may be asked to contribute to projects outside of customer support as-needed.

Summer Semester Internship

Social Solutions
Austin
1 week ago
+26
Provide research support to researchers and product managers. Work with data to find opportunities to improve the experience that we provide to clients. Assist with data collection and analysis. Communicate with internal and external clients to provide analytical solutions. Help clients advance the quality of information required for regulatory and compliance requirements. Research our competitors and compile information pertaining to pricing. Other duties as assigned.

Summer Semester Internship

Summer Semester Internship

Technical Support Engineer

AlertMedia
Austin
1 week ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Member Advocate

Sana
Austin
1 week ago
+33
Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email). Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps. Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers. Give feedback to the product team about member support issues so they can design better experiences. Generally strive to make sure members feel taken care of and love our service.

Technical Support Manager

Rapid7
Austin
1 week ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Technical Support Engineer

Rapid7
Austin
12 hours ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Jr. Customer Success Manager

Pushnami
Austin
2 weeks ago
+38
About Pushnami Pushnami is an Austin built and privately held technology company that provides an AI Powered Cross-Channel Messaging Platform used by thousands of websites around the world. We are seeking a passionate and energetic Junior Customer Success Specialist to aid in our client retention efforts. This individual will join us at our new Central Austin headquarters (a historic landmark, where they filmed a famous scene from the cult

Customer Service Representative

realtor.com
Austin
2 weeks ago
+14
Ability to work in a team atmosphere and work independently. Represent realtor.com in a professional manner. i.e. by phone, email and text message communication. Ability to determine the needs of our clients through effective listening and questioning skills. Make outbound calls to identify client's needs and respond by providing superior service and resolution. Scheduling flexibility is required as some shifts require late evening or weekend hours. Speak English fluently, an additional language is a bonus but not essential (Spanish).

Call Center Representative

Accounting Intern

ActiveProspect, Inc.
Austin
2 weeks ago
+39
ActiveProspect is seeking a part time Accounting Intern to join our small but growing accounting team. Are you an accounting or finance student looking for hands-on experience with contributing to accounting processes at a software company? The ideal candidate will be working on their accounting degree and/or preparing to sit for the CPA examination. This is a great opportunity to become an expert at basic software applications and resources like QuickBooks Online, Expensify, Bill.com, and corporate AMEX cards. Our CFO is a CPA and can attest to your experience for CPA-qualifying purposes. Opportunity exists to become full-time Staff Accountant upon graduation.

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