Austin Tech Jobs and Startup Jobs

11

Technical Support Engineer

Rapid7
Austin
21 hours ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Product Marketing Intern

PLANOLY
Austin
2 days ago
+22
As the Product Marketing Analysis Intern, your role will be a part of evolving our educational product resources like webinars, workshops and more to better serve our community and users in optimizing our products. You’ll be focused on helping with researching, planning, and organizing. You’ll participate in Product Marketing meetings and occasionally attend Marketing team meetings to brainstorm. At the end of your internship, you’ll research and present on an educational product-focused project topic of your choice to the greater marketing team.

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
2 days ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Engineer - Returnship

Technical Support Representative

Expedia Group
Austin
4 days ago
+53
As a Technical Support Representative you are responsible for providing Level II phone and email customer support for the Vrbo suite of websites. Are you someone who is comfortable working in a call center atmosphere? Do you love solving problems for other people and have a medium-to-strong technical background? Note:(we will provide training on our products and services). Can you explain complex ideas and concepts in a clear, simple manner? Technical Support Representatives require both an intimate knowledge of product as well as some extended general technical knowledge of web browser technologies, operating systems and hardware. You will be interfacing directly with our customers and should possess strong communication skills as well as the ability to explain technical procedures in a way best understood by the individual you are working with.

Technical Support Representative

BigCommerce
Austin
1 week ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Customer Support Associate, Social Media

Literati
Austin
1 week ago
+19
Own the customer service experience as the voice of Literati on all social channels: Instagram, Facebook Twitter through various entry points (direct messages, comments, etc). Regularly track social media queries and complaints, in order to make data-driven recommendations to the company based on trends in customer feedback. Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn. Work closely with other teams (Engineering, Operations, etc) to come up with outstanding resolutions to everyday customer issuesYou may be asked to contribute to projects outside of customer support as-needed.

Technical Support Manager

Rapid7
Austin
1 week ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Marketing Intern - Editorial

PLANOLY
Austin
2 weeks ago
+22
As the Editorial Intern, your role will be a part of evolving our blog, newsletter, and video content to better serve our community and users. You’ll be focused on helping the team with planning, organizing, and researching. You’ll participate in monthly editorial meetings and occasionally attend marketing meetings to brainstorm. At the end of your internship, you’ll research and present on a marketing topic of your choice to the greater marketing team.

Jr. Customer Success Manager

Pushnami
Austin
2 weeks ago
+38
About Pushnami Pushnami is an Austin built and privately held technology company that provides an AI Powered Cross-Channel Messaging Platform used by thousands of websites around the world. We are seeking a passionate and energetic Junior Customer Success Specialist to aid in our client retention efforts. This individual will join us at our new Central Austin headquarters (a historic landmark, where they filmed a famous scene from the cult

Accounting Intern

ActiveProspect, Inc.
Austin
2 weeks ago
+39
ActiveProspect is seeking a part time Accounting Intern to join our small but growing accounting team. Are you an accounting or finance student looking for hands-on experience with contributing to accounting processes at a software company? The ideal candidate will be working on their accounting degree and/or preparing to sit for the CPA examination. This is a great opportunity to become an expert at basic software applications and resources like QuickBooks Online, Expensify, Bill.com, and corporate AMEX cards. Our CFO is a CPA and can attest to your experience for CPA-qualifying purposes. Opportunity exists to become full-time Staff Accountant upon graduation.

Product Support Specialist

Brightpearl
Austin
2 weeks ago
+31
We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.

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