Austin Tech Jobs and Startup Jobs

7

Technical Support Representative

BigCommerce
Austin
5 days ago
+47
BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Copywriter

Literati
Austin
6 days ago
+19
We are searching for a writer with an experimental mindset, always looking to learn and iterate and improve on an idea—someone who is as passionate as we are about helping parents prioritize reading with their kids. If you’re a team player, an expert with a beginner’s mind, a rainmaker, or have a hint of alchemy up your sleeve, let’s talk.

Customer Support Engineer

Civitas Learning
Austin
1 week ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Customer Support Specialist

The Appraisal Lane
Austin
2 weeks ago
Managing inbound support related requests through phone, email and chat for our Mobile and Web Applications. Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms. Working closely with our new partners for smooth onboarding and set up of supported integrations. Reporting and tracking tickets with our development team. Disseminating best practices through your interactions with the community. Taking full ownership of your work and responsibility for the details, every step of the way. 

Platform Architecture Internship

CCC
Austin
2 weeks ago
+35
We are looking for two talented and ambitious interns who will work across different projects and platforms and who will gain valuable experiences in these areas, such as Deep Learning, Automation, Continuous Integration and Deployment, Analytics, Data Center Architecture and Cloud Platforms, and others. You will be part of a team consisting of Senior Architects and Engineers and work in an agile environment researching new technologies and building state-of-the-art platform solutions.

Engineering Intern

Molecula
Austin
1 month ago
As an Intern you will collaborate closely with full-time senior engineers. You will be working on real projects, with real clients and building your resume in the best way possible: by contributing to open source software.  Interns are fully integrated into our development process and will get practical software engineering experience.  You will also learn about Open Source business models, managed services, commercializing a SaaS cloud offering and much more.  At the end of your internship you will have broadened your experience as an engineer and have a new perspective on what it is like to challenge some of the biggest companies in the world with a truly disruptive technology.

Application Support Engineer, Telematics

CCC
Austin
1 month ago
+35
The Telematics Application Support Engineer is responsible for providing system and software support for application(s) developed and maintained in our Amazon (AWS) cloud infrastructure. The engineer should be a self-starter and be able to collaborate with Product development, QA teams and other such teams to gain and document application knowledge needed to support our services. This engineer will also troubleshoot and resolve any issues that occur within or pertain to the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to application issues, workflow questions and resolving them on a day to day basis. The engineer will also work closely with development teams to address escalations that may require application software changes. This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend the appropriate technology options to support the software to IT management.

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