System Lead, Support Operations and Process, Cloud…
24 minutes ago
As a System Lead, you will partner with workflow leads and technical leads to build tools, including implementing a new version of Salesforce,and automated workflows to make effortless experiences for our customers. You will focus on finding and implementing improvements that help our agents diagnose customer issues, including case handling workflows, guided workflows, launch management, and case automation. You will also work with a variety of partners driving best practice, consistency, and scale within the business.