Austin Tech Jobs and Startup Jobs

34

Associate Technical Support Engineer

LogicMonitor
Austin
13 hours ago
+63
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
15 hours ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Customer Support Engineer

ActiveProspect, Inc.
Austin
2 days ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

US - Internship - Data Science / Data Engineering

Cognite
Austin
2 days ago
Cognite is looking for its next crop of high-impact interns. At Cognite, interns are on the front lines of our mission to liberate customers’ silo’d industrial data. We are looking for candidates that are eager to engage challenges within data engineering, data science, and/or front-end development. We expect that interns fill key roles on our dynamic customer projects and work closely with the Cognite Team and our enthusiastic customers to rapidly build and scale their digital transformations. The internship program is intended to expose candidates to the implementation lifecycle of our core product, Cognite Data Fusion, and dependant on your background and interests may include:

UX Intern

Blackbaud
Austin
2 days ago
+41
What you'll be doing: Are you an innovative and collaborative designer who has a passion for creating delightful user experiences? As a User Experience (UX) Designer Intern at Blackbaud, you will be responsible for creating solutions that delight users and allow them to spend more time focusing on their nonprofit mission. Our designers participate on a core team consisting of a product manager, UX designer, and lead engineer. This core team works closely together during our discovery process where various ideas are prototyped and evaluated. Once a prototype is finalized, designers support agile development teams in implementing the prototype.

Manager, Network Infrastructure

Software Engineering Intern - Summer 2020

Bright Health
Austin
2 days ago
+28
Our 12-week summer internship program — May 18, 2020 through August 7, 2020 — offers you the chance to discover what it’s like to work at a mission-driven growth company and leading healthcare organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor.

Cybersecurity Intern - Summer 2020

Bright Health
Austin
2 days ago
+28
Assist in monitoring internal and external networks, systems, and applications for security anomalies and events (e.g. suspicious behavior, attacks, and security breaches). Respond to cyber incidents, performing routine analysis using security tools. Assist in using the discoveries from the incident response process to make basic improvements to the existing detection capabilities. Document basic findings to security alerts. Collaborate with the Information Security Team to resolve security issues and navigate obstacles. Identify and manage existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Summer 2020 Internship

Arrive Logistics
Austin
3 days ago
+49
We are looking for dedicated, high-energy interns with an interest in sales! As a Customer or Carrier Sales Intern, you will learn what it means to be on the front lines of a 3rd Party Logistics brokerage. Interns will provide support to our Customer or Carrier Sales team by tracking shipments in transit, working directly with carriers and booking loads that are high-priority for company success. After an in-depth training program with a group of your peers, you will hit the floor with your designated mentor for the summer!

Marketing Intern

AlertMedia
Austin
3 days ago
+36
Work closely with various marketing functions to assist with programs across the buyer's journey. Manage and update the customer relationship management systems (CRM). Perform market analysis and research. Fulfill tasks as needed based on business goals.

Production Engineer

WP Engine
Austin
3 days ago
+24
Monitoring/alerting management of production infrastructure to include activities such as: investigating and resolving infrastructure challenges, initiate and track vendor interactions, and perform incident management functions. Execute production change and security requests. Research and evaluate production alert trends, develop recommendations, and implement improvements. You will work closely with Product Management to ensure that your frequent, incremental changes make our customers successful. We are fanatical about automation because we invest for the future. You will constantly look for opportunities and implement solutions to automate and optimize. Further an ecosystem of learning and professional development for other specialists. Be an active participant and advocate for the other members of your scrum team.

Technical Support Manager (2nd Shift)

WP Engine
Austin
3 days ago
+24
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Data Science Intern

Pinpoint
Austin
6 days ago
+31
Pinpoint is looking for Data Science Interns to join our Data team to help create and develop tools to better understand software engineering data and leverage key insights to help our customers build software better. At Pinpoint we promote collaboration between teams so you may work with our front-end team on how to visualize the data, back-end team on APIs, product teams on how to interpret and find new insights, or marketing team to improve the product.

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
6 days ago
+35
Who We Are Astronauts needed for a mission. At the risk of sounding immodest, SecureLink may be the coolest company you've never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. With our partners, existing customers, products and people, we are excited to launch the

Internship- Content Creator (Paid)

FloSports
Austin
1 week ago
+35
FloSports Content Internship - PAID As a member of FloSports’ Content team, interns will contribute to the success of the department by assisting with subscriber acquisition, engagement, and retention efforts for the entire FloSports network across all channels—while keeping a tab on your own field of expertise. The ideal candidate is a creative thinker who is eager to learn about modern content creation, strategy, and sports media. Success in

Data Support Engineer

realtor.com
Austin
1 week ago
+14
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

Data Support Engineer

Tier 1 Customer Support Specialist

Social Solutions
Austin
1 week ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Implementation & Support Analyst

Brightpearl
Austin
1 week ago
+30
We are looking for a hard working, enthusiastic individual to work in our Professional Services and implementation project team. This is a new opportunity to join a rapidly expanding company to support a global multi channel software team. You will gain first hand experience of delivering a cloud ERP solution to businesses throughout the world, working with some of the most exciting up and coming brands. There is an opportunity to gain exposure to ecommerce platforms such as Magento, Bigcommerce & Shopify as well as online marketplaces such as eBay and Amazon.

Product Support Engineer

BigCommerce
Austin
2 weeks ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, eCommerce platform for growing businesses.

Technical Support Representative

Platform Architecture Internship Summer 2020

CCC
Austin
2 weeks ago
+35
Our program is designed to #CCCJumpstart your career! At CCC, you will work and learn alongside innovative and inspiring leaders and gain valuable experience working on real business solutions in a corporate setting. You will also have an opportunity to participate in unique events throughout the summer, from professional development workshops to Lunch and Learn events with CCC colleagues and leaders. This opportunity is for a position at our office in beautiful Austin, Texas. There will be no housing offered for interns.

Technical Support Manager (2nd Shift)

WP Engine
Austin
2 weeks ago
+15
* 2nd Shift: Sunday - Thursday, 3:00pm - 12:00am * * Work from Home on Sundays * As part of WP Engine’s rapid growth, we’re seeking a Technical Support Manager for 2nd Shift to join our team in North Austin (Domain). This Manager will be leading a diverse technical support team while handling strategic and tactical responsibilities. This person will play a key leadership role in the overall customer experience organization, and will be

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