Operations Excellence Business Analyst
1 week ago
Collaborate with cross-functional stakeholders to pinpoint opportunities to unlock growth and continuous improvement of GoDaddy Services operations.
Analyze customer feedback, the customer experience, the user experience and user feedback to drive improvements.
Break down ambiguous/unstructured problems into parts that can be analyzed to generate hypotheses and recommendations for continuous improvement.
Analyze small and medium data sets to recognize actionable trends and opportunities.
Continually look for new ways to analyze data and processes to follow threads and discover actionable opportunities to increase efficiencies and improve the customer experience.
Work with stakeholders, systems analysts and engineering teams to convert business problems/needs into processes, workflows, policies and user stories
Present actionable findings and recommendations to stakeholders for alignment.
Partner with product, engineering, operations stakeholders and trainers to implement projects and measure results.
Manage end-to-end small projects including timeline and plan development, task management, noting key dependencies, making trade-offs and identifying the right people to involve at the right time.