Austin Tech Jobs and Startup Jobs

10

Manager, Global Partner Success Operations

Vrbo
Austin
7 hours ago
+28
Vrbo is looking for a dynamic leader who is passionate about creating technology-driven solutions to solve challenges. The Manager of Global Partner Success Operations will be responsible for overseeing a team of analysts to enable the Partner Success organization through technology and tools. In this role, you will be expected to guide a team of analysts to respond to issues and escalations, understand and aggregate trends in our technologies and propose long-term solutions to improve existing account management and sales tools workflows.

Motion Designer

Lead Designer, Partner

Manager, NA Trust & Safety Operations

Design Technologist

Senior Experience Designer

Associate Partner Success Strategy Analyst

Load 3 more jobs7 jobs at Vrbo

Implementation Consultant

Brightpearl
Austin
2 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Technical Support Representative

BigCommerce
Austin
1 week ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Customer Care Coordinator (Contract)

RetailMeNot, Inc.
Austin
1 week ago
+40
RetailMeNot is looking for friendly, intelligent people to join our Customer Support team in our downtown Austin location on a contract basis. In this role, you will complete functions central to meeting quality and customer support goals on RetailMeNot, Inc.’s web properties. You will be trained on all team processes and functions as well as contributing to meeting team goals. In addition to on-the-job training, we offer competitive pay, an open culture. We look forward to reviewing your resume!

Payment Processing Specialist

Volusion
Austin
3 weeks ago
+28
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Product Designer - Austin, TX

H-E-B
Austin
3 weeks ago
+44
Help build and apply design standards / processes across the Product & Design team. Have the freedom to define how design operates at H-E-B Digital. Be part of a small, lean team (to start)—which translates to you having a big personal impact. Have huge opportunity for growth. H-E-B Digital is on the way up, creating exceptional career paths for exceptional product & design talent. Be surrounded by top talent; we constantly raise the bar, and all get better along the way .

Design Researcher - Austin, TX

H-E-B
Austin
3 weeks ago
+44
You’re someone who can work closely with Designers, Product Managers, Development Teams, and other stakeholders within the company to uncover the right research objectives to impact business goals and create great experience design. As a Design Researcher you will facilitate user-centered design by uncovering user needs and building empathy and understanding amongst our cross-functional teams.

Experience Designer

H-E-B
Austin
3 weeks ago
+44
Create usable and engaging user experiences that support customer needs and business objectives. Design experiences to scale across multiple scenarios, products, and customers for native and web. Proactively manage multiple projects—from start to finish—to meet priorities and requirements in an agile environment. Effectively communicate / collaborate with engineers, product managers, designers, researchers, and writers to conceptualize, prototype, test, iterate, and build end-to-end experiences. Effectively define and document user problems, principles, and details necessary to communicate and implement solutions .

Customer Support Associate

SelfMade
Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Technical Support Engineer

Linnworks
Austin
2 months ago
+14
We are looking for an exceptional Technical Support Engineer to join our rapidly growing team in Austin, Texas. This is a uniquely rewarding and exciting opportunity where you will be on the ground floor of building our Support Operation with our Technical Services Manager, taking ownership to ensure that Linnworks customers use the platform to its full potential. Linnworks is a fast-paced, entrepreneurial environment where you'll be collaborating with talented, global team members who value your input. This is a great opportunity for those seeking a role that encourages you to make an impact...it is not your typical 9-5 Technical Support role. 

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