Austin Tech Jobs and Startup Jobs

31

Manager - Customer Success

OutboundEngine
Austin
3 hours ago
+27
Managing the day-to-day operations of a team comprised of both Local Customer Success Representatives and Outsourced partners.  Driving team KPIs including customer satisfaction, net promoter score, renewed mrr, sourced referrals, and upsell mrr.  Training and developing front line reps towards their individual career goals both inside and beyond OutboundEngine.  Fostering a supportive, engaged, and thoughtful team environment. Working with other members of the customer success leadership team to diagnose and resolve operational and interpersonal problems.  Acting internally as the voice of the customer success team and the customers themselves in meetings and projects with other stakeholders across the company.  Developing and leading trainings on customer success principles, new processes, and other areas as the need arises. 

Staff Software Engineer

Khoros
Austin
3 hours ago
+58
Work with a sharp, tight-knit engineering team on impactful projects. Be on an autonomous team building interrelated microservices. Build software using a modern Understanding of AWS products (Kinesis, EC2, DynamoDB, etc.) and of open source technologies such as Elasticsearch, . Build software using a modern stack and robust deployment tooling, leveraging open sourced services like Kinesis/Kafka, ElasticSearch/Solr, Cassandra, MySQL, Postgres, and Kubernetes/Docker as well cloud-native services like EC2, DynamoDB, Kinesis, and Lambda. Collaborate with design and product teammates to build products that will generate the most value for customers.

Web Engineer

Khoros
Austin
4 hours ago
+58
As a Web Engineer, you are an expert, implementing Khoros front-end customizations for our customers. To fulfill these responsibilities, you have extensive professional experience developing front-end web solutions, and you're a strong communicator who is comfortable offering expert technical advice directly to both technical and non-technical customers. You are also an excellent collaborator, working with our Project Managers, Technical Leads, back-end Application Engineers, and Front-End Developers on the requirements and design for the solutions you create. At the same time, you can work independently and efficiently, because you're organized, task-focused and self-responsible.

Customer Success Representative

OutboundEngine
Austin
1 day ago
+27
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction. 

Customer Support Specialist I

GoDaddy
Austin
2 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Social Media, Customer Onboarding

GoDaddy
Austin
4 days ago
+28
The Onboarding Team is core to GoDaddy's products, and Customer Onboarding Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

Engineering Manager - Guided Products and Services

GoDaddy
Austin
4 days ago
+28
This person will lead a small and outstanding team of full-stack software engineers to redefine the future of GoDaddy’s digital presence business by delivering compelling user experiences for our website builders. We’ll combine robust service design with engaging and elegant UX to create services that allow our website builders to efficiently deliver thousands of custom, professional, beautiful websites that will delight each and every one of our small business customers.

Senior Technical Support Engineer

Khoros
Austin
1 week ago
+53
Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Customer Experience Associate

Khoros
Austin
1 week ago
+53
We are building a new, innovative team of Customer Experience experts designed to be an integral part of cross-functional sales teams having differentiating, solutions-focused discussions with our Customers. These teams help Customers define their vision for their own Customer Experience, craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and are strong examples of what it is to be a Khoros Customer.  The Customer Experience Associate is a critical member of the cross-functional team. Key focus areas include helping gather clear business and technical requirements from Customers and then matching those requirements to either standard services offerings or supporting Services Architects in the development of custom services solutions for customers.  Customer Experience Associates will contribute to clear and concise visions and presentations associated with active sales opportunities that are delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to share with our Customers is a key component of this position.

Retention Specialist

GoDaddy
Austin
1 week ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive on-boarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Sr. Learning Program Manager: Outbound & Inbou…

GoDaddy
Austin
1 week ago
+28
This business-critical position for a Learning Program Manager supports GoDaddy’s Care organization with specific responsibilities for the outbound and inbound sales teams based in Austin and Arizona. The position involves close collaboration with Care leaders to identify and prioritize learning needs to ensure that the right learning programs are prioritized and built. The position also involves close partnership with GoDaddy’s Instructional Designers and Facilitators to ensure that programs are available globally, and that learning programs land with high measurable impact. The position reports to the Director of Care Learning Programs as part of the Learning Program Management Center of Excellence within GoDaddy Learning.

Senior Software Development Engineer - Full Stack

GoDaddy
Austin
1 week ago
+28
Collaborate with a diverse background of engineering, product, and operations team members to deliver the best solution for our customers. Solve technical problems that few have solved before – no one else helps Local Businesses the way we do! Spend about 60% of your project time on front end code, and 40% on back end code. Participate in the decision making progress – we want you to speak up! Mentor your team members to share your passion for software, your appreciation for engineering discipline, and your respect for the craft of software development. Take on the challenge of making what you build higher quality, faster, and more scalable. Have a direct impact on the company’s top line performance.

Operations Excellence Program Manager III

GoDaddy
Austin
1 week ago
+28
The Program Manager will provide leadership, alignment and transparency across a portfolio of projects driving revenue and a best-in-class customer experience at scale for the Services organization. On any given day, the GoDaddy Services Program Manager might be kick-starting a new initiative, managing a cross-departmental end-to-end implementation plan or leading a global, cross-functional team to drive to a plan or decision. The Program Manager will take strategic concepts and mold them into chartered initiatives and action plans.

Senior Operations Engineer

Khoros
Austin
1 week ago
+53
Khoros is seekinga Senior Operations Engineer to add to our growing TechOpsteam. The Senior Operations Engineerwill support our Community application and work heavily with AWS infrastructurewhile integrating with a distributed team spread throughout Portland, SanFrancisco, and remote offices.

Senior Front End Engineer for Social and Email Com…

GoDaddy
Austin
1 week ago
+28
We are looking for a talented software engineer who loves JavaScript and React. You will be helping to build out the Social and Email Composers for GoDaddy’s Websites + Marketing suite of products. Sign up for a trial account, check it out. Our team loves working remote. You'll find us using Slack, Zoom, Jira, Github and email to communicate and collaborate. Despite being physically apart, we are a close-knit group who make an effort to get to know each other. This is not a team where you'll take a ticket and work on your own until it's completed. Rather, we work together and help each other; we pair program remotely when needed. And at least once a year we'll all travel to the same location to meet in person.

Principal Software Development Engineer - GoDaddy…

GoDaddy
Austin
1 week ago
+28
Collaborate with a diverse background of engineering, product, and operations team members to deliver the best solution for our customers. Solve technical problems that few have solved before – no one else helps Local Businesses the way we do! Spend about 60% of your project time on front end code, and 40% on back end code. Participate in the decision making progress – we want you to speak up! Mentor your team members to share your passion for software, your appreciation for engineering discipline, and your respect for the craft of software development. Take on the challenge of making what you build higher quality, faster, and more scalable. Have a direct impact on the company’s top line performance.

Senior Software Engineer

GoDaddy
Austin
1 week ago
+28
As a Senior Software Development Engineer in the CTO organization, you are part of a highly visible team focused on building tools that help all the GoDaddy engineering teams focus on engineering best practices. Being highly creative and hardworking with a love for building APIs that serve beautiful UIs, while interacting and integrating with all Product teams. We take agile seriously, and believe that great ideas come from everyone, so you can have a huge impact very quickly. You will apply your proven coding skills and experience of building quality tools, and mentoring skills to help the team thrive. You have passion to help other teams and engineers excel at what they do, and understand its positive impact on customers’ businesses.

Build and Release Engineer

GoDaddy
Austin
1 week ago
+28
Solve technical problems that few have solved before – no one else helps Local Businesses the way we do! Participate in the decision-making progress – we want you to speak up! Mentor your team members to share your passion for software, your appreciation for engineering discipline, and your respect for the craft of software development. Take on the challenge of making what you build higher quality, faster, and more scalable. Have a direct impact on the company’s top line performance.

Principal Full Stack Software Engineer

GoDaddy
Austin
1 week ago
+28
 Lead technical software design, architecture, development, maintenance, and support efforts across geographically, technically, and experientially diverse teams. Collaborate with a diverse background of engineering, product, and operations team members to deliver the best solution for our customers. Be continuously engaged as a thought leader within the GoDaddy Product Development organization. Represent GoDaddy at technology conference, seminars, and tradeshows. Drive the decision making process for product roadmaps in collaboration with senior engineering leadership and senior product leadership.

Senior Software Engineer

Khoros
Austin
1 week ago
+53
Khoros in Austin is looking to add a stellar Senior Software Engineer to our already awesome engineering team. The software we build is an event-driven application that consumes big data streams from the major social networks (Facebook, Twitter, Instagram, etc.). With it, companies can scale their conversations on those networks with consumers allowing them to read and respond within just a few minutes. We currently manage over 500k social conversations a day.

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