Social Media Coordinator
Monitor and manage customers' brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.
Manage high levels of inbound conversations, proactively identifying efficiencies.
Manage paid and organic content publishing across major social networks via the Spredfast-Lithium platform.
Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.
Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.
Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer's daily operations as well as long-term strategy.