Austin Tech Jobs and Startup Jobs

143

Customer Success Manager

ScaleFactor
Austin
8 minutes ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

Major Account Support Specialist

ShipStation
Austin
4 hours ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

Security Customer Advisor

Rapid7
Austin
5 hours ago
+22
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

Global Claims Manager

HomeAway
Austin
5 hours ago
+28
Responsible for meeting service targets consistently with speed and accuracy for all HomeAway claims. Lead the Global Claims Team to resolve all customer claims queries, critical issues, high value claims and fraud detection within agreed service levels. Ensure complaints are efficiently and effectively handled, taking appropriate action to address issues raised and introduce long-term improvements. Enable Team Members to have the right level of capability, skills and knowledge to successfully achieve high levels of customer satisfaction and service targets. Responsible for claims quality assessing and claims audit. Audit and review all aspects of the service including the verification of claims payments ensuring accuracy and efficiency. Be on top of claims payout and ensure prompt escalation of any potential overspends.

Senior Manager, Partner Success

Manager, North America Partner Success

Executive Administrator to CEO

Paradromics
Austin
18 hours ago
This role involves working side-by-side with the Chief Executive Officer (CEO) of a biotechnology startup that is solving one of the most exciting technological problems of our generation. Paradromics is developing a neural interface that provides high-volume bidirectional data streaming capabilities between brains and computers—an implantable, wireless modem for the brain. The technology will allow physically disabled patients to connect directly with personal computers or with next-generation active prosthetic devices such as artificial eyes, ears, and limbs. As a member of the team, you would be an integral part of that mission.

General Manager - Water Hauling

RigUp
Austin
19 hours ago
+24
Coordinate with product marketing, sales, engineering, marketing, local and field operations, and our supplier network to develop our go-to-market and service line growth strategy for our water hauling service line. Interface directly with clients to deliver technical proposals needed to meet objectives. Help recruit and manage regionally based district managers utilized in fulfilling client objectives. Develop and iterate on our operational portfolio within our water hauling service line. Provide input and technical insight to our product team as they develop corresponding automation product. Growth planning of RigUp’s operational footprint, setting up new RigUp operations facilities. Responsible for meeting financial and time benchmarks for delivering and receiving supplies and products. Ensure safety and compliance with local and international regulations, policies, insurance coverage and tariff rates. Generate and implement the ideas, solutions, and strategies that continue to make RigUp one of the fastest growing tech companies.

Operations Supervisor

Zagster
Austin
20 hours ago
+20
Responsible for providing leadership to team (20-30 associates) conducting asset deployment and collection, ensures inventory is properly tracked and accounted for. Triages operational issues and assists team and management with resolution. Assists with new hire training and development. Drives process improvment. Provides success metrics to Director of Operations. Schedules development and coordination of schedule adjustments for assigned shifts.

Head of Education and Training

Juniper Square
Austin
2 days ago
Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees. Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources. Redesign the existing help center and off the shelf resources. Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources. Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful.

Onboarding Consultant

TrendKite
Austin
2 days ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Machine Learning Intern

CognitiveScale
Austin
2 days ago
Ability to analyze data and propose an ML solution. Help develop algorithms and predictive models to solve critical business problems. Able to learn industry processes and incorporating them in the solution. Be responsible for measuring and optimizing the quality of your algorithms. Work closely with the ML team to identify, design and build appropriate datasets for complex experiments.

Executive Administrative Assistant

ThousandEyes
Austin
2 days ago
We are looking for an Executive Administrative Assistant to be the go-to person for executives, employees and guests alike, so we need someone that is a great communicator and understands the value of customer service. This role is varied and fast-paced and offers the opportunity to work hands-on by coordinating various efforts throughout the company and working with our executive team.

Consumer Success Supervisor

Opcity Inc
Austin
2 days ago
+14
The Consumer Success Supervisor (CSS) role presents the ideal opportunity to develop, lead, counsel, and motivate Consumer Sales Representatives (CSRs) to achieve goals and quotas by delivering superior service and resolution to Opcity's clients. This role will allow you to work side by side with our Consumer Success Managers. The Supervisor role supports CSMs by helping with their day to day responsibilities. They will assist CSMs with coaching and development of CSRs, including but not limited to- call breakdown and side by side coaching. The supervisor role is a flex schedule- working some weekends will be required.

Senior Director of Operations

Client Success Representative

Executive Assistant

Call Center Representative

IT Desk Side Support

Customer Service Representative

Account Services Manager

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Data Support Engineer

Partner Growth Manager

Load 8 more jobs12 jobs at Opcity Inc

INTERN, TECHNICAL WRITER

Drillinginfo
Austin
2 days ago
Assist with creating original user content for new topics/products in various platforms including video, in-app walkthroughs, and manuals.  Identify, write, and publish user content on topics not covered in content management systems. Examples include Geodata Services, occasional new product launches, Product Intro/Overview for online help. Maintain user content including reference guides and how-tos. This includes drafting and publishing updates to accurately reflect the most current user experience(s).  HTML/CSS project work for Online Help content.   Assume responsibilities of other assigned projects.

CUSTOMER SUPPORT MANAGER - MINERALSOFT

Drillinginfo
Austin
2 days ago
Our Customer Support Manager is ultimately charged with monitoring the day-to-day operations of our support team to ensure we are meeting our goals/metrics around the resolution of complex technical issues for our clients using the MineralSoft by Drillinginfo solution. The primary responsibilities of this role will include leading ticket reviews, coaching our functional and technical support team, putting in place practices to improve overall productivity, establishing and monitoring KPI’s, serving as an escalation point for complex support issues and helping to prioritize as well as resolve tickets in the Salesforce Service Cloud environment. The ideal candidate will have experience in a lead or management role for a support organization, will be able to resolve technical and functional complexities and will have strong communication skills. This position will be based in Austin, Texas. 

Sales and Marketing Summer Intern

Social Solutions
Austin
2 days ago
+26
Cold call prospective customers to gather information. Assist in establishing our geographic presence, including listing our contracts out by location. Research our competitors and compile information pertaining to pricing. Other duties as assigned. Pursuing a college degree in public service, public administration, public policy, business administration, marketing, business, or related field. Looking to pursue a career in sales or marketing. Passionate about volunteering or one of our sales sectors (Justice, Health & Human Services, Workforce Development, Education or Housing/Urban Development).

District Manager- Central Texas

Kendra Scott
Austin
2 days ago
+11
About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our

Director of Field Operations

Kendra Scott
Austin
3 days ago
+11
Reporting directly to the VP of Retail, the Director of Field Operations is a critical support in setting up our field teams for success. Primary focus includes leading the Field Operations team and partnering with cross-functional teams within the Home Office to develop relevant strategies, initiatives, tools, resources training and communications to maintain a focus on operational excellence and WOW customer service to support Store teams in achieving their goals.

Executive Assistant

CognitiveScale
Austin
3 days ago
CognitiveScale is looking for an Executive Assistant to support our executive team in a wide range of administrative and operational tasks. This is a great opportunity for an experienced Executive Assistant looking for an exciting opportunity in a growing company. 

Security Operations Manager

Duo Security
Austin
3 days ago
+13
As the Security Operations Manager, you will lead the team esponsible for incident response, vulnerability management, vendor security assessments, and security awareness for the entire company. In this role, you will be responsible for empowering the Security Operations team and contributing to and supporting the Security Operations vision.

Senior Customer Solutions Engineer

SaaS User Success Specialist

ShipStation
Austin
3 days ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

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