Austin Tech Jobs and Startup Jobs

25

Community Support Representative (Hourly, Full-Tim…

Adia
Austin
1 day ago
+35
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Customer Service Representative

Vrbo
Austin
1 day ago
+52
To be successful in this role, you thrive in a culture of rapid growth, frequent change, are technically inclined, and possess the ability to think creatively. You are a Professional Problem Solver by building positive rapport and communicating appropriately with different personality types. You are also a Specialized Consultant for all things Vrbo, guiding our customers around the site to help make their business and listing experience as successful as possible. You show integrity and remain calm and collected under pressure. We want team members who are not just going to get the job "done" but will go above and beyond to delight our customers. 

Software Technical Specialist-API Support

User Success Specialist - Phone Speciality

ShipStation
Austin
1 day ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist

ShipStation
Austin
1 day ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Community Manager

Draper Startup House
Austin
1 day ago
Draper Startup House is a network of entrepreneurial hostels that aggregates global talent and provides real human connection, inspired business travel and a community of diverse-minded global citizens. Each location will offer short-term accommodations, as well as co-working space, custom programming focused on entrepreneurship, access to venture capital funding, and the ability to submit pitch decks to the Draper Venture Network. Our mission is

Senior Product Manager

H-E-B
Austin
4 days ago
+44
You’re someone who works seamlessly with engineers and designers alike; you can ask savvy questions in either space to reach powerful product conclusions. As a Product Manager, you will embrace the role of “editor in chief” – finding and evaluating ideas from all sources and using customer empathy to mold those ideas into a seamless, compelling whole that is so much more than the sum of its parts.

Associate Customer Success Manager

BigCommerce
Austin
4 days ago
+35
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Contract Office and Experience Coordinator

Product Support Engineer

Manager, Education Services

Technical Support Representative

Load 1 more jobs5 jobs at BigCommerce

Implementation Consultant

Brightpearl
Austin
5 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Executive Assistant

RetailMeNot, Inc.
Austin
5 days ago
+45
RetailMeNot is looking for an Executive Assistant to join our fast-paced team in beautiful downtown Austin TX. In this role, you will perform and handle complex technical and office administrative duties as well as support executives to whom you are assigned and their teams. Under minimal supervision and acting on your own initiative and direction, this position refines and prioritizes the executive’s day-to-day schedule, arranges travel, and additional responsibilities. You will manage the details of a highly confidential and critical nature, and function efficiently and effectively in a fast and professional environment. In addition, you will handle cross-functional coordination between programs and departments.

Associate Product Manager - RxSaver

Senior Product Manager

Verb
Austin
5 days ago
+19
What We Do Verb is an online leadership development platform that delivers whole person development via experiential learning. Our content framework combines traditional business skills with modern topics, like Self-Awareness, Servant Leadership, Unconscious Bias, Empathy, and Growth Mindset. Our experiential learning platform integrates microlearning, peer learning, mentorship, feedback and assessments.   What You’ll Do Be an expert on the

Product Owner

Shopgate
Austin
6 days ago
+33
Actively participate as Product Owner in our cross-functional development teams. Create requirements, definitions, and their conceptual implementation in close cooperation with UX / UI designers and software developers. Actively support in implementing features and mobile commerce trends in an agile development environment. Prioritize the product backlog considering our roadmap, as well as concrete requirements of our customers and the market. Create data-based analysis of important product features and new developments. Serve as a contact for stakeholders and software developers. Be an internal "champion" for the supervised product, with everything that belongs to it, such as communication, documentation and presentation.

Senior Product Manager

Volusion
Austin
6 days ago
+28
Accountable for delivering business objectives. Super transparent with team, peers and leadership. Communicating and owning priorities within the product team. Willing to get hands dirty and work with the team day-to-day. One of the strongest user experience and product vision leaders within the organization. Responsible for creating and implementing a product roadmap & strategy. In constant communication with customers. Actively looking for ways to make everything better. Used to working in modern agile and lean methodologies. Willing to participate in speaking engagements (public and internal). Passionate about user experience & design. Detail oriented and always looking at data to back decisions. Eager to help create the best tech company in Austin.

Customer Success Manager

Jolly
Austin
1 week ago
We're hiring a Customer Success Manager Create and operate a system that ensures users of Jolly 1) understand the ways Jolly solves their immediate problems, 2) begin using and getting value from Jolly, and 3) return consistently to get value from Jolly on an ongoing basis.  About Jolly Our mission is to end the exploitation era of the gig economy. Jolly is a professional social network for the gig economy, where freelancers and businesses

Product Director, Travel

CLEAR
Austin
1 week ago
+14
In the Product Director, Travel role, you will work in close collaboration with our GM, Travel and EVP, Operations to help define and build innovative identity-based experiences in the Travel category, which includes our flagship security checkpoint experience at airports and partner integrations with world-class travel brands. The role is co-located with our Travel engineering team in Austin, TX, but strong candidates based in New York City will also be considered.

Head of Partners

Volusion
Austin
2 weeks ago
+28
Define and execute against a partnership strategy focused on increasing product-market fit and merchant acquisition. Build a lean and high-performing business development team capable of delivering meaningful results in areas directly related to a partnership program as well as other areas such as marketing and sales. Identify and manage partnership priorities for areas such as Product and Payments. Negotiate partnership commercial agreements, financial terms, product requirements, and go-to-market strategies across digital and offline. Participate, host, and represent Volusion at various trade shows and conferences. Present Volusion’s value propositions to developers, founders, merchants and partners to address their key business needs, in order to increase Volusion’s partnership ecosystem. Create and improve partnership contracts, workflows, collateral as well as internal systems needed to scale Volusion’s partnership program to support hundreds of the industry’s best technology and channel partners. Demonstrate immediate merchant acquisition growth via quantitative and qualitative reporting.

Implementation & Support Analyst

Brightpearl
Austin
2 weeks ago
+30
We are looking for a hard working, enthusiastic individual to work in our Professional Services and implementation project team. This is a new opportunity to join a rapidly expanding company to support a global multi channel software team. You will gain first hand experience of delivering a cloud ERP solution to businesses throughout the world, working with some of the most exciting up and coming brands. There is an opportunity to gain exposure to ecommerce platforms such as Magento, Bigcommerce & Shopify as well as online marketplaces such as eBay and Amazon.

Customer Support Specialist

Kazoo
Austin
2 weeks ago
+29
If you are talented, detail-oriented, passionate about problem-solving, and have a knack for building relationships with customers, then we want you to join Kazoo's Customer Success team. As a Customer Support Specialist, you will become an expert in responding to inquiries related to all of Kazoo's customers. The most successful candidates are those who thrive in an environment of constant change, are able to work independently to solve problems and are extremely detail oriented.

Senior Product Manager - Search and Browse

H-E-B
Austin
1 month ago
+44
You'll be leading a cross-functional team focused on re-defining the customer experience and business tools across the Search and Browse experience for H-E-B's digital products.  You'll own the strategy, roadmap, and prioritization across Search and Browse, and partner closely with the digital merchandising team to deliver a next-generation shopping experience.  Own all aspects of product management in your realm – vision, strategy, roadmap, prototypes, user testing, development, optimization, business outcomes, etc.  Maintain a deep understanding of the market and technology landscape, how it’s evolving, the implications for our customers, and how all that should shape where go. Work with cross-functional teams to identify new customer / business problems that could be solved by the platform and infrastructure teams; build the business case for new features and gain approval from stakeholders. Lead the product development lifecycle; work with engineers and architects to produce a groomed, prioritized backlog that aligns the work to business goals .

Senior Technical Product Manager

H-E-B
Austin
1 month ago
+44
Lead the product development lifecycle; work with engineers and architects to produced a groomed, prioritized backlog that aligns to work to business goals. Identify and manage the platform, infrastructure shares services, and APIs required to empower product teams to deliver delightful experiences to both internal and external users. Identify changes to legacy systems (movement to new tech, modification of implementation patterns, etc.) that would enable future product opportunities and a more resilient developer platform. Partner with vertical product teams to define best practices and approaches to leverage the platform and infrastructure capabilities to meet business needs.  Serve as the subject matter expert and evangelist for the H-E-B Digital platform and infrastracture stack, ensuring that all stakeholders understand their purpose, capabilities, and road map. Maintain a deep understanding of the market and technology landscape, how it's evolving, the implications for our customers, and how all that should shape where we should take the platform and infrastructure stack next.  Own the ideation and planning of discovery activities to identify new customers / business problems that could be solved by the platform and infrastructure teams; build the business case for new features and gain approval from stakeholders. 

Senior Product Manager

H-E-B
Austin
2 months ago
+44
Own all aspects of product management in your realm – vision, strategy, roadmap, prototypes, user testing, development, optimization, business outcomes, etc.  Maintain a deep understanding of the market and technology landscape, how it’s evolving, the implications for our customers, and how all that should shape where go. Work with cross-functional teams to identify new customer / business problems that could be solved by the platform and infrastructure teams; build the business case for new features and gain approval from stakeholders. Lead the product development lifecycle; work with engineers and architects to produce a groomed, prioritized backlog that aligns the work to business goals. Be an exceptional communicator, accountable for telling a memorable, sticky story about the product to key stakeholders. Be an exceptional collaborator – we win as a team. Be a relentless advocate for the customer in all circumstances. Be granted exceptional freedom and autonomy, always remembering that with great power comes great responsibility to educate, collaborate with, and inform stakeholders.

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