Austin Tech Jobs and Startup Jobs

12

Technical Support Representative

BigCommerce
Austin
2 days ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Implementation Project Manager

Senior Technical Project Manager

RetailMeNot, Inc.
Austin
3 days ago
+40
To qualify for the role, you have experience leading large cross-organizational software development projects and programs. You have deep technical background in web and mobile technologies. You enjoy an entrepreneurial environment, and not be hindered by ambiguity or contending priorities. You are not only able to develop and drive high-level strategic initiatives, but also roll up your sleeves, dive deep and help lead change. As a Principal TPM, you will anticipate bottlenecks, provide critical issue management, anticipate and identify risks, make trade-offs, and balance business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are key factors to success in this role.

Customer Care Coordinator (Contract)

Implementation Consultant

Brightpearl
Austin
6 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Senior Technical Program Manager, Data Platform

Vrbo
Austin
6 days ago
+28
We are looking for a Senior Technical Program Manager to help us craft and execute on our Data Platform strategy. You will utilize your deep understanding of technical aspects of implementation and business insight to drive significant strategic questions that help clarify and guide our teams through priorities and decision-making. You will strive for continuous improvement and find new innovative ways to increase execution efficiencies by being flexible and creating scalable frameworks. We believe in building world-class, high quality products our customers love to use. You will be key to achieving this through close collaboration with senior leaders across product and engineering. Your ability to act with autonomous initiative is critical as you navigate partnerships with teams across the company and around the world.

Technical Duty Officer

Resiliency Architect

Project Manager, Global Creative

Senior Implementation Specialist

Load 1 more jobs5 jobs at Vrbo

Strategic Partner Manager

ShipperHQ
Austin
1 week ago
+12
We are looking for an experienced Partnerships Manager to help manage our Technology, Logistics and Agency partners. You will become an integral part of our team managing and leveraging important business relationships, both established and new, responsible for contributing to the overall sales growth of our company. You will work closely with the senior management team and sales team.  This position will report directly to the Director of Partnerships.

ERP Project Manager

Thinkmax
Austin
1 week ago
+12
Planning and organizing, by effectively managing priorities, all aspects of the project based on scope of work and goals ; Coaching and guiding members of the internal and external team in order to complete the project ; Managing schedules, budgets and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon ; Being involved in all aspects of the project, monitoring day-to-day activities of internal/external project teams and ensure work is progressing as planned ; Actively monitoring project risks and scope to foresee/identify potential problems and proactively working with project teams to identify solutions to address them in advance ; Providing project status reporting both to clients and Thinkmax management team.

Payment Processing Specialist

Volusion
Austin
1 week ago
+28
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Communication & Product Operations Manager

BlackLocus
Austin
1 week ago
+33
The Senior Program Manager is part of the Product Operations team, which is responsible for directing cross-team communication, driving change management, and ensuring excellent working relationships between BlackLocus and The Home Depot. The Senior Program Manager will work closely with Senior Manager of Operations to define processes, methodologies, and strategies to scale product efficiencies across the organization. Additionally, the role will support the product team with guidance on communication and project-planning best practices. Working with product leadership to resolve issues/escalations within his/her peer group or project team.

Senior Project Manager

IWD Agency
Austin
1 week ago
+11
IWD Agency is currently looking for a senior project manager that is capable of thriving in an innovative and fast paced agency. A strong project manager is one that can facilitate a project from kickoff, to delivery, and ultimately close the project on time and on budget.

Technical Project Manager - Data Solutions - Austi…

H-E-B
Austin
2 weeks ago
+44
H-E-B Data Solutions is looking for a seasoned and driven Technical Project Manager with a strong Project Management and Software Engineering background to lead projects for our Data Solutions teams.  Our Data Solution partners (employees) collaborate to design, construct, implement and support technology solutions.  You will work closely with Product Managers, Engineers, and business partners to ensure launch requirements are understood, defined, tracked for key initiatives, and delivered successfully. 

Customer Support Associate

SelfMade
Austin
1 month ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Technical Support Engineer

Linnworks
Austin
2 months ago
+14
We are looking for an exceptional Technical Support Engineer to join our rapidly growing team in Austin, Texas. This is a uniquely rewarding and exciting opportunity where you will be on the ground floor of building our Support Operation with our Technical Services Manager, taking ownership to ensure that Linnworks customers use the platform to its full potential. Linnworks is a fast-paced, entrepreneurial environment where you'll be collaborating with talented, global team members who value your input. This is a great opportunity for those seeking a role that encourages you to make an impact...it is not your typical 9-5 Technical Support role. 

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