Austin Tech Jobs and Startup Jobs


Implementation Consultant

14 hours ago
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Manager, NA Trust & Safety Operations

1 day ago
Manage trust and safety operations, including fraud, abuse, and misuse, such, marketplace policy violations, account security for both sides of the marketplace. Report on the business metrics associated to managing risk and addressing customer concerns. Craft and implement creative solutions to gain efficiencies while reducing risk and incident rates, track, measure and report the impact of these initiatives. Provide leadership and support in the implementation of fraud detection and risk reduction processes. Drive process optimization and implement new strategies to improve the marketplace operations. Provide thought leadership and guidance in the management of operations. Lead Vrbo crisis operations team, responses and major incident responses. Ensure crisis events are efficiently and effectively handled, taking appropriate action to address the issues raised and introduce long-term improvements. Participate in periodic security compliance, privacy requirements including risk assessments for new products or services.

Associate Partner Success Strategy Analyst

Technical Duty Officer

Resiliency Architect

Technical Support Representative

1 week ago
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Customer Care Coordinator (Contract)

RetailMeNot, Inc.
1 week ago
RetailMeNot is looking for friendly, intelligent people to join our Customer Support team in our downtown Austin location on a contract basis. In this role, you will complete functions central to meeting quality and customer support goals on RetailMeNot, Inc.’s web properties. You will be trained on all team processes and functions as well as contributing to meeting team goals. In addition to on-the-job training, we offer competitive pay, an open culture. We look forward to reviewing your resume!

Payment Processing Specialist

2 weeks ago
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Customer Support Specialist

3 weeks ago
If you are talented, detail-oriented, passionate about problem-solving, and have a knack for building relationships with customers, then we want you to join Kazoo's Customer Success team. As a Customer Support Specialist, you will become an expert in responding to inquiries related to all of YouEarnedIt’s customers. The most successful candidates are those who thrive in an environment of constant change, are able to work independently to solve problems and are extremely detail oriented.

Customer Support Associate

1 month ago
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Technical Support Engineer

2 months ago
We are looking for an exceptional Technical Support Engineer to join our rapidly growing team in Austin, Texas. This is a uniquely rewarding and exciting opportunity where you will be on the ground floor of building our Support Operation with our Technical Services Manager, taking ownership to ensure that Linnworks customers use the platform to its full potential. Linnworks is a fast-paced, entrepreneurial environment where you'll be collaborating with talented, global team members who value your input. This is a great opportunity for those seeking a role that encourages you to make an is not your typical 9-5 Technical Support role. 

Operations CEO Office - Global Role

8 months ago
Your activities will include:  1) Create ad-hoc materials for clients/investors and internal colleagues 2) Participate in calls/meetings and be fully responsible for follow up activities and to track activities down to completion 3) Lead weekly team calls and monitor teams KPIs bringing relevant topics to the attention of CEO 4) Perform research assignments and other ad-hoc assignments if required 5) Hands-on role: you will coordinate directly with the CEO, make decisions, and then be fully responsible for executing on them

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