Austin Tech Jobs and Startup Jobs

10

Associate Partner Success Strategy Analyst

Vrbo
Austin
1 day ago
+28
Working with the Partner Success leadership team, you will make recommendations that improve the performance of our sales team from one that is historically focused on selling advertisements to one focused on improved partner performance. You will conduct quantitative-based analyses to derive clear insights to enable leadership to set strategies and make well-informed business and investment decisions. You will collaborate effectively across all business and support functions at Vrbo (i.e., Executive management, Partner Success, Customer Service, Marketing & Analytics, Product & Design, Information Technology, Finance & Accounting, etc.) to implement new processes and programs and ensure timely delivery of high-impact work.

Partner Success Strategy Specialist

Global Multimedia Learning Manager

Manager, NA Trust & Safety Operations

Microsoft Dynamics 365 Consultant, Supply Chain Mo…

Thinkmax
Austin
4 days ago
+12
Analyzing and documenting client needs; Supporting the client in validating and understanding the analysis; Identifying process optimization opportunities; Communicating customer requirements in functional specifications to the development team; Designing and assisting in the execution of data migration processes; Integrating existing systems with the module; Conducting integrated testing; Participating in quality control and ensuring the integrity of information; Ensuring the smooth implementation of the solution; Documenting the different solutions implemented (business rules, flow rules, schematics, user documentation, etc.); Training and supporting customers in the use of the solution; Developing and participating to solution sales demos as required.

Technical Support Representative

BigCommerce
Austin
5 days ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Implementation Consultant

Brightpearl
Austin
6 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Customer Success Specialist

FoundersCard
Austin
6 days ago
In this role, you are expected to provide a high-touch, personal, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving. You will interact with Members in all stages including prospective Members inquiring about Membership, new Member on-boarding, existing Member troubleshooting/support, and retaining unengaged Members. 

Payment Processing Specialist

Volusion
Austin
2 weeks ago
+28
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Community Support Representative (hourly, full-tim…

Adia
Austin
2 weeks ago
+23
Work in the Adia operations portal to help onboard and manage the user experience. Bring a helpful attitude to your conversations with Adia users and navigate difficult and inquisitive phone communications with candidates who may not be tech savvy at all. Become an expert in the worker onboarding process bringing knowledge and guidance to your interactions with users and team members. Be curious about our app and how it works, and be willing to offer your insight for improvements. Be able to “build a car while you drive it”. Fulfill any other responsibilities that may arise in the context of a fast-moving company. Share user feedback and ideas with internal Product and Operations teams to make the Adia app the most user-friendly experience it can be.

Customer Support Associate

SelfMade
Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Technical Support Engineer

Linnworks
Austin
3 months ago
+14
We are looking for an exceptional Technical Support Engineer to join our rapidly growing team in Austin, Texas. This is a uniquely rewarding and exciting opportunity where you will be on the ground floor of building our Support Operation with our Technical Services Manager, taking ownership to ensure that Linnworks customers use the platform to its full potential. Linnworks is a fast-paced, entrepreneurial environment where you'll be collaborating with talented, global team members who value your input. This is a great opportunity for those seeking a role that encourages you to make an impact...it is not your typical 9-5 Technical Support role. 

Operations CEO Office - Global Role

Adia
Austin
9 months ago
+23
Your activities will include:  1) Create ad-hoc materials for clients/investors and internal colleagues 2) Participate in calls/meetings and be fully responsible for follow up activities and to track activities down to completion 3) Lead weekly team calls and monitor teams KPIs bringing relevant topics to the attention of CEO 4) Perform research assignments and other ad-hoc assignments if required 5) Hands-on role: you will coordinate directly with the CEO, make decisions, and then be fully responsible for executing on them

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