Manager, Education Services
2 weeks ago
Recruit, manage, motivate, and coach the team to maximize their individual potential and professional growth as well as the ability to function effectively as a team.
Build a culture of accountability and urgency by transparently leveraging metrics and reporting to drive the right behaviors.
Enforce repeatable processes and best practices that consistently deliver a world-class educational experience. Managing training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessions.
Work with the L&D and Professional Services teams to manage scheduling and administration of training - including Learning Management System administration - for BigCommerce customers who have purchased Education Services packaged offerings.
Lead our team of trainers providing new hire and continuing education to BigCommerce staff on processes, product, competitive knowledge, and soft skills necessary to achieve success.
Effectively manages team members, including training specialists and eCommerce Growth Coaches, to ensure team objectives and delivery goals are being carried out.