Austin Tech Jobs and Startup Jobs

23

Technical Duty Officer

Vrbo
Austin
2 days ago
+28
As a TDO, you are an integral part of our Incident Management organization. You will work with different teams to oversee and lead post-incident and root cause analysis review processes. You will offer insight on critical ongoing events from detection to postmortem and beyond. You will extract discoveries, report on your findings, craft lessons that benefit the entire organization. You will lead change to make our environment resilient and highly available.

Incident Manager

Software Technical Specialist-API Support

Data Support Engineer

Civitas Learning
Austin
3 days ago
+24
The Data Support Engineer provides ETL and product engineering support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

IT Systems Administrator

REX
Austin
4 days ago
+29
Work closely with other REX engineers to gather requirements, research, evaluate, design, plan, deploy, and support Linux-­based / open source software platforms and related fleet management technologies in a world ­class environment that meets the needs of chronically-busy REX coworkers. Deliver timely and impactful IT support to REX staff. Build highly­ resilient, high ­performance, scalable, and flexible IT infrastructure to support our company's accelerating growth.

Associate Technical Support Engineer (11AM - 8PM)

Khoros
Austin
5 days ago
+52
Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Cloud Support Associate

MongoDB
Austin
6 days ago
+41
As a Cloud Support Associate, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf. You will also be an escalation point and mentor for junior team members, growing their technical and customer service skills.

Associate Technical Support Engineer

LogicMonitor
Austin
1 week ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Systems Architect, Infrastructure & Operations

Blackbaud
Austin
1 week ago
+38
Blackbaud is seeking experienced and motivated technologists possessing a unique balance of technical depth, customer focus and leadership skills. As a Systems Architect in Infrastructure Engineering & Cloud Operations, you’ll partner with teams across our organization to craft innovative cloud based and physical infrastructure solutions with increasing reliability, scalability, supportability and security. Together with key stakeholders, you’ll guide our infrastructure teams in accelerating the migration of our existing workloads to the public cloud while sustaining a high level of performance across our existing systems and environments. And, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Manager, Network Infrastructure

Technical Support Manager (2nd Shift)

WP Engine
Austin
1 week ago
+15
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Technical Operations Analyst

DISCO
Austin
1 week ago
+31
The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address issues in Disco’s applications. The role also requires the ability to communicate effectively to both technical and non-technical users and be able to translate requirements from the services organization to the engineering teams. 

Technical Support Associate (Weekend Night Shift)

Technical Support Associate (Weekend Night Shift)

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
1 week ago
+33
Technical Operation Analysts are responsible for ensuring our customer base is operational and functioning. In this role you will interact with customers to establish, fix, or expand their SecureLink deployment. This role is all about providing excellent support through the entire life-cycle of a customer and interacting with all necessary internal teams to do so. Working with our technical operations team provides a unique experience, allowing you to become technically versed in many areas. 

Technical Support Engineer - Returnship

Cloudflare
Austin
2 weeks ago
+21
We are seeking a Technical Customer Support Engineer to join our team. You will work with our users on complicated technical support issues as well as the Technical Operations team that is responsible for running our global, distributed network. You will also build system security tools including writing web security firewall rules and build big data analytics tools. This is a position where you will learn the inner workings of Cloudflare's technology, while also getting to work directly with our customers. 

Technical Support Engineer - Multilingual Preferred

Client Success Specialist

Tiger Pistol
Austin
2 weeks ago
Providing live phone, email, and chat support for clients, users, and advertisers using our technology, building sustainable relationships and trust through open and proactive communication. Responsiveness within established service levels and with a high degree of professionalism. Delivering accurate, valid and complete information on Tiger Pistol systems and Social Advertising best practice using the right methods and tools. Training platform users and end advertisers on product features and social advertising best practices via in-person, 1:1, and virtual events. Escalating issues in an appropriate manner through internal processes. Actively seeking root cause and documenting through established channels. Keeping accurate records and document client service actions and discussions. Analyzing statistics and compile accurate reports internally and with our clients.

Technical Customer Support

SamCart
Austin
2 weeks ago
SamCart’s Technical Support Specialist will be responsible for developing customer relationships that promote loyalty and retention in a SaaS environment. You will be expected to be a product expert. The ability to provide product feedback and escalation of critical service issues expeditiously is critical in this role.

Customer Success Engineer

SpyCloud
Austin
3 weeks ago
+21
You are a trusted advisor to customers on how they can derive the most value from SpyCloud. Working closely with our internal teams, you ensure they are aligned to deliver the most customer value. Your fantastic interpersonal skills enable you to develop relationships that allow you to be a strong advocate for your customer. You are highly organized and manage customer status updates with ease, synthesizing the efforts of other teams to ensure clear communications and expectations. You are able to present to any audience, technical or non-technical and can present to any level within an organization. Based on customer feedback, you create policies and procedures to ensure a consistent, high quality of service.

Technical Support Consultant

Compeat
Austin
3 weeks ago
+25
Compeat Technical Support Consultants play a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide support both during installation of Compeat software and throughout the customer experience. As much as this position leans towards the technical side, it is critical you are someone who understands and subscribes to customer service principles.

Customer Support Associate

SelfMade
Austin
3 weeks ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Integration Support Specialist

Restaurant365
Austin
3 weeks ago
+19
Master R365 integration features and tools. Provide top-notch support to customers on integration-related topics. Ensure integration support tickets are responded to meaningfully and consistently; resolve problem tickets. Serve as an escalation point for the Onboarding team and a liaison between integration partners and internal developers. Validate data integrated into R365 software - pinpoint and correct any discrepancies. Learn, support, and maintain integrations for customers. Keep a strong client-focus in executing all functions of the job. Communicate effectively and respond to emails and inquiries within reasonable time frames. Team player attitude, work cross-functionally across multiple departments.

Technical Support Representative

BigCommerce
Austin
3 weeks ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Desktop Support Technician

CrowdStrike
Austin
3 weeks ago
+36
Serve as technical problem resolution resource for front line ServiceDesk support and assist with inbound support requests to receive, triage and resolution for internal customers. Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations. Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems. Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets. Configuring new-hire systems and performing IT on-boarding for new employees.

Technical Support Engineer

Technical Support Engineer

Rapid7
Austin
1 month ago
+24
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Serves as the liaison between Rapid7 and the customer. Follows up, tests, and troubleshoots as necessary. Partners with development team on root cause analysis.. Keeps customer informed of case resolution.  Interacts closely with other departments to provide first hand feedback from customers..

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