Technical Support Associate (2nd Shift)
Use your technical skills to understand and address data file issues, identify and navigate network problems, and diagnose issues.
Analyze client’s needs, fully understand their requirements and determine the appropriate course of action.
Proactively monitor open tickets, contact customers, and provide updates on a timely basis.
Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.
Work directly with customers advising them on how to best leverage DISCO in their day to day activities.
Proactively contribute to improvements in documentation and our product.
Help define business and technical requirements for improving the day to day activities of the department.
Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.