Desktop Support Technician
3 weeks ago
Serve as technical problem resolution resource for front line ServiceDesk support and assist with inbound support requests to receive, triage and resolution for internal customers.
Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations.
Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems.
Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets.
Configuring new-hire systems and performing IT on-boarding for new employees.