Austin Tech Jobs and Startup Jobs

19

Technical Support Consultant

Compeat
Austin
1 day ago
+42
Compeat Technical Support Consultants play a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide support both during installation of Compeat software and throughout the customer experience. As much as this position leans towards the technical side, it is critical you are someone who understands and subscribes to customer service principles.

Manager, Network Infrastructure

Blackbaud
Austin
1 day ago
+41
Infrastructure Engineering & Cloud Operations (IECO) is transforming into a best-in-class organization optimized for our modern cloud solutions. As a Network Manager in IECO, you’ll lead a team of Network Engineers responsible for our public and private cloud infrastructure. You’ll focus on quality and process while advancing our automation and engineering capabilities to deliver a highly scalable, reliable, secure and performant platform that delights our customers. Also, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Production Engineer

WP Engine
Austin
1 day ago
+24
Monitoring/alerting management of production infrastructure to include activities such as: investigating and resolving infrastructure challenges, initiate and track vendor interactions, and perform incident management functions. Execute production change and security requests. Research and evaluate production alert trends, develop recommendations, and implement improvements. You will work closely with Product Management to ensure that your frequent, incremental changes make our customers successful. We are fanatical about automation because we invest for the future. You will constantly look for opportunities and implement solutions to automate and optimize. Further an ecosystem of learning and professional development for other specialists. Be an active participant and advocate for the other members of your scrum team.

Technical Support Manager (2nd Shift)

WP Engine
Austin
1 day ago
+24
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
4 days ago
+35
Who We Are Astronauts needed for a mission. At the risk of sounding immodest, SecureLink may be the coolest company you've never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. With our partners, existing customers, products and people, we are excited to launch the

Data Support Engineer

realtor.com
Austin
6 days ago
+14
Data Support Engineers assist the development team by using their data and analytical skills to improve customer experience and product performance. Data Support Engineers triage and troubleshoot data inconsistencies across our products, perform manual data fixes, and consult with development stakeholders to build reporting and key metrics.

Data Support Engineer

Tier 1 Customer Support Specialist

Social Solutions
Austin
1 week ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Implementation & Support Analyst

Brightpearl
Austin
1 week ago
+30
We are looking for a hard working, enthusiastic individual to work in our Professional Services and implementation project team. This is a new opportunity to join a rapidly expanding company to support a global multi channel software team. You will gain first hand experience of delivering a cloud ERP solution to businesses throughout the world, working with some of the most exciting up and coming brands. There is an opportunity to gain exposure to ecommerce platforms such as Magento, Bigcommerce & Shopify as well as online marketplaces such as eBay and Amazon.

Product Support Engineer

BigCommerce
Austin
1 week ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, eCommerce platform for growing businesses.

Technical Support Representative

Customer Support Engineer

Civitas Learning
Austin
1 week ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Technical Support Manager (2nd Shift)

WP Engine
Austin
2 weeks ago
+15
* 2nd Shift: Sunday - Thursday, 3:00pm - 12:00am * * Work from Home on Sundays * As part of WP Engine’s rapid growth, we’re seeking a Technical Support Manager for 2nd Shift to join our team in North Austin (Domain). This Manager will be leading a diverse technical support team while handling strategic and tactical responsibilities. This person will play a key leadership role in the overall customer experience organization, and will be

Technical Account Manager

Adobe
Austin
2 weeks ago
+57
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment. A person in this role must possess customer-facing and communication skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.

eCommerce Software Support Engineer

Adobe
Austin
2 weeks ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Technical Support Associate (Nights & Weekends…

DISCO
Austin
2 weeks ago
+39
DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

Technical Support Associate

Technical Support Associate (Weekend Night Shift)

Software Technical Specialist-API Support

Vrbo
Austin
2 weeks ago
+52
As a Software Tech Support Specialist, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products and our Business Technology Partners. Our SaaS products and APIs provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.

Application Support Engineer, Telematics

CCC
Austin
1 month ago
+32
The Telematics Application Support Engineer is responsible for providing system and software support for application(s) developed and maintained in our Amazon (AWS) cloud infrastructure. The engineer should be a self-starter and be able to collaborate with Product development, QA teams and other such teams to gain and document application knowledge needed to support our services. This engineer will also troubleshoot and resolve any issues that occur within or pertain to the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to application issues, workflow questions and resolving them on a day to day basis. The engineer will also work closely with development teams to address escalations that may require application software changes. This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend the appropriate technology options to support the software to IT management.

Customer Success Manager

SiteOwl
Suburbs
2 months ago
Create the future with a World Class Team. Work with a team that views customer success as a core part of the product. Own customer success delivery and realize your Vision of how CS should be done. Work closely with product owner and sales to optimize product road map. Receive competitive compensation in stable agile team backed by an established company.

Customer Support Associate

SelfMade
Austin
4 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Customer Support Engineer

ActiveProspect, Inc.
Austin
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

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