Austin Tech Jobs and Startup Jobs

19

Sr. BI Developer

Bright Health
Austin
14 hours ago
+29
Design and develop and modify/maintain ETL processes that load data for the data warehouse using ETL tools (transitioning from SSIS to Azure integration technologies) and SQL code.  Provide performance and scale tuning in selected technology stacks for ETL, data querying, and information management platforms.  Implement traditional data warehouse schema and star schema data models.  Collaborate with data engineering in the creation of reusable components as they relate to the Azure data management frameworks . Collaborate with analytics teams to design reports and reporting portals, supporting subscriptions, enabling advanced filtering for ad hoc querying, and performance tuning.  Collaborate with and mentor analytics and business unit “citizen developers” on reporting and business process automation solutions, including SharePoint.

Technical Support Specialist

Lightspeed Systems
Suburbs
2 days ago
+22
Do you consider yourself as someone with excellent customer service skills? Do you possess the super hero ability to effectively explain, using your amazing communications skills, technology in non-technical terms? Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. This an intermediate position on our team with responsibilities of troubleshooting and supporting end users on a variety of

Liquibase Support Engineer

Datical
Austin
2 days ago
+24
As a Software Support Engineer, you will investigate, reproduce, and diagnose complex issues affecting our customers on our products – Liquibase and Liquibase Pro. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

Technical Support Specialist - 2nd Shift

Volusion
Austin
2 days ago
+28
As a Technical Support Specialist- 2nd shift you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You DO NOT need call center experience to be a good fit for this role. If you've got a true desire to help people we want to hear from you!

Senior Analyst, Business Strategy

BigCommerce
Austin
5 days ago
+24
The Senior Analyst, Business Strategy must be a quantitative thinker to partner with our finance organization to analyze strategy and drive operational improvements across the business. This role will work closely with finance leadership to quantify growth opportunities and help guide our data-driven decision making.

Technical Support Representative

( MAC ) Desktop Support Engineer II

Product Support Engineer

Associate Technical Support Engineer

LogicMonitor
Austin
5 days ago
+63
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Technical Support Engineer

Business Intelligence Engineer

Procore Technologies
Austin
5 days ago
+20
We’re looking for a Business Intelligence Engineer to lead analytics projects from discovery and data validation to modeling, visualization, and insight. In this role, you’ll use your multitasking and collaboration skills to solve complex problems with company-wide impact. Procore is building a best in class enterprise SaaS ecosystem, and your work will help drive efficiency and strategic decision-making across the organization.

IT Support Specialist

MongoDB
Austin
6 days ago
+41
MongoDB is seeking the newest member to join their IT Support Team. You will join an existing team that provides technical support for all of our global offices and remote staff. This role covers support for the US West / APAC East region and is based in Austin, TX. Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart

Cloud Support Engineer, IdentityNow

SailPoint
Austin
1 week ago
+32
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Customer Care Technician

HotSchedules
Austin
1 week ago
+40
Join our Customer Care team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.  This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

BI Analyst

Keller Williams Realty International
Austin
1 week ago
+16
Develop web-based dashboards, reporting and analysis tools that will be embedded in applications for Keller Williams agents and leadership. Consult with KW business leaders to understand their challenges and key decisions in order to establish the right metrics to deliver high-quality, actionable insights. Rapidly develop proof-of-concept reporting and data solutions that represent new means of distributing and delivering insights. Collaborate with data architects and engineers to define requirements for new Data Warehouse subject areas. Establish and maintain an inventory of current reports and dashboards to inform the BI team's strategic alignment with team and organizational goals. Create, implement and maintain tools that promote data governance (metric consistency and clarity) and consistency across the organization. Establish a deep, insightful understanding of our organizational data and 3rd party data.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
1 week ago
+15
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Workday Business Analyst

UiPath
Austin
1 week ago
+34
UiPath is looking for an experienced Workday Business Analyst who will support the build-out of Workday as our Human Capital Management (HCM) system. In this role you will bring prior Workday and other HR systems expertise. You will be the primary support point for business process design and configuration, self-service workflows maintenance, data integrity and security, data analysis, systems integration.

Technology Support Representative, Tier I

Keller Williams Realty International
Austin
1 week ago
+16
Provide excellent customer service and technology support by chat, email and phone. Take a minimum of 40 tickets per day and maintain a one business day response time to all requests. Exhibit a high level of professionalism and empathy when interacting with customers and fellow team members. Own the client relationship by escalating issues when required and then maintaining ownership of the ticket until resolution. Alert management to increased call volume or repeat problems, when needed. Strive toward first contact resolution while proactively decreasing support volume by providing client with support resources and best practices. Appropriately categorize all interactions for reporting and analysis. Utilize training videos, support articles and fellow team members to stay up to date on product advancements and strive to acquire and maintain additional technical knowledge to better serve users in a changing technical environment.

Customer Success Engineer

SpyCloud
Austin
2 weeks ago
+21
SpyCloud is the leader in account takeover (ATO) prevention, protecting billions of consumer and employee accounts either directly or through product integrations. Our award-winning solutions proactively defeat fraud attempts and disrupt the criminals' ability to profit from stolen information.  We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and Customer Success,

Support Engineer

SailPoint
Austin
2 weeks ago
+32
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured. Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

BI Developer

Bright Health
Austin
2 weeks ago
+29
Bright Health is working to build a comprehensive, scalable data platform that can accelerate our data driven approach to delivering the best healthcare in conjunction with the best Care Partners. This role will span the full life cycle of Data Warehousing -- from requirements gathering through production deployment, from ETL, data modeling, and data cleansing. Are you a team player who is not afraid to ask questions, take risks, share in owning the team victories as well as failures? Are you eager to seek out and apply new technologies and skills for ETL improvement in daily work? If so, this may be the job for you!

Sr. Business Intelligence Analyst

HotSchedules
Austin
2 weeks ago
+40
The Senior Business Intelligence Analyst  has proven analytical and technical skills in fast-scaling environments. You are driven by the need to democratize access to clean data. You work effectively in a cross-functional environment and are comfortable helping both technical and business stakeholders use data. This is a high visibility position with regular exposure to senior leadership and management.

Sr. BI Developer/Data Modeler

Bright Health
Austin
3 weeks ago
+29
Participate on an Agile scrum team to design and develop BI assets, including data pipelines, reports, visualizations, interactive stewardship dashboards, and data-centric workflows to help automate business processes. Specifically, you will: Design and develop and modify/maintain ETL processes and workflows that load data for the data warehouse using ETL tools (transitioning from SSIS to Azure integration technologies) and SQL code. Provide performance and scale tuning in selected technology stacks for ETL, data querying, and information management platforms. Implement traditional data warehouse schema and star schema data models. Collaborate with data engineering in the creation of reusable components as they relate to the Azure data management frameworks. Collaborate with analytics teams to design reports and reporting portals, supporting subscriptions, enabling advanced filtering for ad hoc querying, and performance tuning.

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