Austin Tech Jobs and Startup Jobs

5

Director, Customer Care

FloSports
Austin
3 days ago
+30
FloSports is looking for a Director of Customer Care to lead our support team in a fast-paced, multi-channel environment. This is a key strategic and operational leadership role responsible for the development, continuous improvement, and delivery of support to our subscribers, partners, and internal teams. This role will focus heavily on the development of operational requirements, process and technology, and delivery of key service outcomes for customers in a sports steaming B2C environment. 

Director of NOC

FloSports
Austin
5 days ago
+30
FloSports is seeking a Director of NOC to lead our 24/7 technical network operations team. Our NOC team is critical in providing an exceptional customer experience as they are focused on providing the reliable and stable operation of all our live feeds. This position will provide day to day guidance to the NOC team while also working to improve system uptime through process improvements, training, change and incident management, and network automation. Significant commitment during weekends is required (proportional time off during the week will be given to compensate for time spent during weekends). This position is based in Austin, Texas. 

IT Support Specialist II

Khoros
Austin
1 week ago
+58
The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers. 

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
1 week ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

Customer Support Associate

SelfMade
Austin
3 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

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