Austin Tech Jobs and Startup Jobs

17

Technical Support Engineer

Rapid7
Austin
2 days ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Technical Support L1 (2nd Shift)

WP Engine
Austin
3 days ago
+24
As a Technical Support L1, you'll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers.

Executive Assistant

Literati
Austin
3 days ago
+19
We are looking for an Executive Assistant to support our CEO’s day-to-day administrative duties. This is your chance to join a growing start-up, be exposed to a scaling business and to continue learning along the way.

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
3 days ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Engineer - Returnship

Product Support Specialist

Brightpearl
Austin
4 days ago
+31
We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.

Product Support Engineer

BigCommerce
Austin
4 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert-level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, eCommerce platform for growing businesses.

Technical Support Representative

Senior Executive Assistant

Amherst
Austin
6 days ago
+35
Amherst seeks an experienced Senior Executive Assistant to support Amherst’s CEO, based at our Austin headquarters. This role will provide high level administrative management of CEO office activities, including liaising in a professional manner with prospective and existing investors, shareholders, and employees to assist in fortifying relationships.  Responsibilities also involve dedicated personal assistance in managing travel and catering needs, scheduling of internal and external appointments and meetings, and coordination with external commitments to avoid conflicts.  Success in this position requires a strong track record with C-level executives, and the ability to quickly add value through utilizing advanced administrative, organizational, technical and communication skills. The current incumbent is relocating within the Company.

Technical Support Engineer

AlertMedia
Austin
1 week ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Application Support Engineer

Q2
Austin
1 week ago
+45
Provides technical support to Premier customers by diagnosing, troubleshooting, repairing and debugging complex application software issues. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Configures and maintains software platforms within production environments. Installs and monitors application software. Provides support to Premier customer/users where the product is highly technical, custom or sophisticated in nature. Communicates with customers via email, phone, or a self-service portal to resolve issues. Analyzes, recommends, and implements improvements in current application and systems platforms. Contributes towards a knowledge base system.

Application Support Analyst

Technical Support Associate (2nd Shift)

DISCO
Austin
1 week ago
+39
Use your technical skills to understand and address data file issues, identify and navigate network problems, and diagnose issues. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers, and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Work directly with customers advising them on how to best leverage DISCO in their day to day activities Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Associate (2pm-10pm Shift)

Technical Support Associate

Technical Support Manager

Rapid7
Austin
1 week ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Support Engineer - Server

Atlassian
Austin
2 weeks ago
+59
This isn't your ordinary Support Engineer role. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is changing its focus to allow it to scale with the business. We're on the lookout for Support Engineers to join our growing team that is serious about pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools.

Senior Enterprise Support Engineer

Atlassian
Austin
2 weeks ago
+59
You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Sr. Technical Support Engineer

Quali
Austin
3 months ago
The Sr. Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of advanced network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven expertise in extensive network support of high-availability networks, applications, and the ability to provide support to Tier 1 staff is required.  This position may require a rotating schedule and support off-hours.

Technical Support Engineer

Quali
Austin
3 months ago
The Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven knowledge in extensive network support of high-availability networks, applications, and the ability to provide support to end customers and partners.  This position will require a rotating schedule and support off-hours.

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