Austin Tech Jobs and Startup Jobs

38

Technical Support Associate (2nd Shift)

DISCO
Austin
1 day ago
+39
Use your technical skills to understand and address data file issues, identify and navigate network problems, and diagnose issues. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers, and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Technical Support Associate

Technical Support Associate (2pm-10pm Shift)

Online Specialist, Subscription Sales

Unity
Austin
1 day ago
+10
Unity Technologies is looking for an ambitious, self-motivated Inbound Specialist to join our Online Sales and Corporate Sales team based in Austin. In this role, you will manage the inflow of online inbound chat and email leads, and will qualify ideal customer profiles for further engagement via the web or through direct Sales contact. You will be a key driver of success for our online team.

Operational Readiness Specialist

BigCommerce
Austin
1 day ago
+47
You will report into CSS leadership, managing and coordinating the required work of the individual CSS departments as they prepare their teams to support product changes; the individual will serve as the connective tissue between CSS and other departments such as Product Marketing and PMO. The ideal candidate will be an exemplary team player, a proven relationship builder, a passionate problem solver with the ability to create order out of ambiguity. This is a critical role for ensuring all stakeholders within CSS are well-informed and working toward the same goal, while effectively coordinating communications and changes with customers as new products and features are released. The right candidate will bring a proven track-record managing larger-scale projects and the ability to earn trust and work effectively with cross-functional, demonstrate a proven track record of discovering and applying insights toward creating new mechanisms that help CSS scale, and will always “roll up the sleeves” to get things done. This is an exciting new opportunity to work with a diverse set of teams to help our merchants succeed in accomplishing their eCommerce goals.

Technical Support Representative

Program Manager, Falcon Complete

CrowdStrike
Austin
1 day ago
+44
Serve as primary point of contact for Falcon Complete customers. Continually manage and improve all customer onboarding tasks to ensure customers are successfully onboarded into Falcon Complete and that any new technical capabilities are assessed and effectively implemented. Develop, analyze, and manage customer metrics and reporting to identify potential team performance or sensor health issues. Provide monthly reports to customers and leadership. Ensure customer success through proactive check-ins and metrics review. Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer issues are fully resolved. Resolve customer problems via telephone, email or remote access. Escalate cases to management when customer satisfaction comes into question. Maintain control of the overall resolution for any escalated case, even when cross-functional groups are involved. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Serve as primary point of contact for customers during active remediation efforts and issues. Work with leadership to create and manage projects and activities that align with the Falcon Complete mission and goals.

Associate Project Manager

Social Solutions
Austin
1 day ago
+26
Are you energized and enthusiastic about delivering high-quality solutions to end users? Are you excited about leading cross-functional teams to implement software within our Non-Profit and Public-Sector Customers? If so, keep reading! What You'll Do Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Develop and maintain

Technical Project Manager - Scrum Master

W2O Group
Austin
2 days ago
Recently named Best Place to Work by MM&M, The Holmes Report, PR News, PRWeek, and AdAge, W2O is an integrated marketing and communications firm powered by analytics and specializing in healthcare. We are seeking a collaborative Technical Project Manager to join the W2O Group team in our Austin office. About the Role: The Technical Project Manager is ultimately responsible for excellent delivery on their assigned piece of business. They will be

Associate Training and Enablement Consultant

Civitas Learning
Austin
2 days ago
+24
At Civitas Learning, we are looking for a committed Associate Training and Enablement Consultant to join our Customer Success team, where you’ll have the opportunity to develop and apply tools and techniques that support our clients in team building, decision-making, project management, process development, implementation, and training programs that lead to transformational change at higher education institutions. In this role, you will work with a small but diverse team of education, implementation, and training experts to guide software deployment programs from team creation through training and adoption. You’ll drive value by guiding decision-making and process changes within teams from across an institution that leads to institution-specific technologies, processes, and training programs aimed at increasing students’ persistence and success.

Technical Project Manager

Bestow
Austin
4 days ago
+29
As a Technical Project Manager you will facilitate the product delivery process across one or more teams. Ultimately your work helps us figure out when we can deliver software projects. Do you love collaborating with product managers, engineering managers, engineers and designers to help them work more effectively by using your technical background? We'd love to hear from you. 

Regional Team Lead, Technical Support

Unity
Austin
4 days ago
+10
You will be working on both physical and virtual infrastructure navigating all the challenges working with full stack systems, and managing the support teams working across these systems. You must be passionate about building high performance, resilient platforms, and of course, passionate about games. 

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
6 days ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Engineer - Returnship

Technology Partner - Austin

Commercial Network Infrastructure - Business Partner

Mobile Infrastructure Partnership Lead

Load 1 more jobs5 jobs at Cloudflare

Project Manager - HR/Business - IT Liaison

Leander ISD
Suburbs
1 week ago
+10
Define HR and Finance/Business Services project objectives, ensure alignment with HR/Finance strategy and goals and oversee quality control of projects.  May assist in acquiring resources and coordinating team members and/or third-party contractors or consultants to deliver projects according to plan.  Design, create, modify, and implement programs to help the district utilize database system to increase effectiveness and reduce costs. May perform some application developer work to facilitate utilization of customized and standard software to align with HR/Business goals.

Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Technical Systems Manager

Evernote
Austin
2 weeks ago
+35
The Technical Systems Manager is the point person for maintaining relationships and communication with the vendors who provide all Support, Success, and Sales platforms. The Technical Systems Manager is responsible for the deployment and maintenance of Evernote’s Customer Experience systems. The Technical Systems Manager compares vendor options and recommends technical solutions. The Technical Systems Manager partners with Operations stakeholders to gather requirements for implementation of technology integration and migration. 

Customer Support Engineer

Civitas Learning
Austin
2 weeks ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
2 weeks ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
2 weeks ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Technical Product Manager

LeanDNA
Austin
2 weeks ago
+32
Technical Product ManagerAt LeanDNA we have a unique opportunity to revolutionize the way factories optimize inventory with predictive analytics and prescriptive AI. Our customers include many of the world’s leading aerospace, industrial, medical, and automotive manufacturers. We are small but growing fast – and we recently raised $15 million in funding this December and have been recognized as one of Built In Austin’s 2020 Best Small Places to work!As a Technical Product Manager, you will play a critical role as we transform the way supply chain teams work by replacing their outdated and manual processes (typically a messy combination of spreadsheets, BI tools, and email) with our intuitive, purpose-built, AI-driven platform. The result is passionate and humbling customer loyalty - we consistently hear from our customers how we’ve changed their lives, and it never gets old. Sound exciting? It is! The Product team at LeanDNA is right in the middle of the action and plays an important role in the success of the company. This is the perfect opportunity for someone who enjoys working on small teams that have a big impact and loves applying cutting-edge technology and great design to solve meaningful business problems. You’ll report to our head of Product Management and work side-by-side with our Design and Engineering teams to drive LeanDNA’s platform vision, focused on building out our API and partner integration strategy. This role requires coordinating all product activities from vision to implementation, including engaging large enterprise customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The right candidate will have to balance technical and customer-centric demands to keep our platform ahead of the curve.In This Role, You Will:

Customer Support Specialist

The Appraisal Lane
Austin
2 weeks ago
Managing inbound support related requests through phone, email and chat for our Mobile and Web Applications. Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms. Working closely with our new partners for smooth onboarding and set up of supported integrations. Reporting and tracking tickets with our development team. Disseminating best practices through your interactions with the community. Taking full ownership of your work and responsibility for the details, every step of the way. 

Adobe Sign Project Manager

Adobe
Austin
3 weeks ago
+57
We are looking for experienced and dedicated Project Managers with strong foundational experience to join the Adobe Consulting Delivery team! Project Managers will collaborate across our cross-functional solution teams to deliver incremental high-quality solutions. The ideal candidate will be dedicated to delivering Adobe Sign solutions helping to lead large and complex multi-technology agile projects and will possess the skills to interact, negotiate, and impact a broad range of personalities and functions, including the client, business owners, engineers, project operations, quality assurance, project managers and product management.

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