Austin Tech Jobs and Startup Jobs

32

Enterprise Agile Consultant, Jira Align (Remote)

Atlassian
Austin
5 hours ago
+59
Serving as part strategic consultant, part agile expert, and part implementation manager, you are responsible for analyzing a client’s current and aspirational development methodologies. You will map the Jira Align solution stack to the client’s needs, and successfully implement software to meet those needs. The end result is a raving fan who not only renews their license with Jira Align, but tells all of their friends about us too. You will accomplish this through partnership with sales and sales engineering during the selling / demo / pilot process and through technical and strategic ownership of the account once a prospect has been closed. Solutions Architects also partner with product management and development teams to ensure the needs of customers in the field are met by future versions of the Jira Align platform.

Senior Technical Support Specialist

RapidDeploy
Austin
5 hours ago
+31
As a Senior Technical Support Specialist, you will play a key role in delivering stellar technical support. As an integral part of the Support team, you will guide our customers through technical troubleshooting, and exceed customer expectations with your knowledge and passion for RapidDeploy technology. You will act as the voice of the customer across the organization and ensure comprehensive issue resolution.

Technical Support Specialist

RapidDeploy
Austin
5 hours ago
+31
As a Technical Support Specialist, you will play a key role in delivering stellar technical support. As an integral part of the Support team, you will guide our customers through technical troubleshooting, and exceed customer expectations with your knowledge and passion for RapidDeploy technology. You will act as the voice of the customer across the organization and ensure comprehensive issue resolution.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
8 hours ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Support Engineer - Server

Atlassian
Austin
2 days ago
+59
This isn't your ordinary Support Engineer role. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is changing its focus to allow it to scale with the business. We're on the lookout for Support Engineers to join our growing team that is serious about pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools.

Senior Real Estate Project Manager

Atlassian
Austin
2 days ago
+59
You will be responsible for all aspects of the projects including – feasibility, design management, procurement, construction delivery, negotiations with external partners, workplace design and construction activities, internal and external communications, budget setting and management, including significant focus on cash flow.

Senior Enterprise Support Engineer

Atlassian
Austin
2 days ago
+59
You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Senior Manager, Program Management

Atlassian
Austin
2 days ago
+59
As a Senior Manager with the Operations Enablement team, you will own strategic initiatives and lead a passionate team of Senior Program Managers to deliver outcomes for the Customer Support and Success (CSS) organization. You will inspire and energize cross-functional teams to achieve our vision, define our strategy, evaluate our business, and identify opportunities to work better and deliver value to our internal and external customers. You will deliver highly visible, high-impact programs and coach your team of experienced and skilled program managers.

Head of IT, Customer Support Technology

Atlassian
Austin
2 days ago
+59
We are looking for a passionate and results-oriented Head of IT, Customer Support Tech to join our strong team in Austin. You will be responsible for building and managing Atlassian's Customer Support Technology platforms. The platform enables Customer Support Engineers to efficiently help our customers. The platform provides a fabulous omnichannel experience for our customers.

Implementation Advisor

Khoros
Austin
4 days ago
+58
Khoros is looking for an Implementation Advisor who will be responsible for managing and delivering complex software rollouts with multiple customers. The ideal candidate is a self-starter with a strong background working both independently, and with a team, to develop scalable processes and meet deadlines. The Khoros Implementation Advisor is a good listener who is articulate, responsive, patient, and possesses the ability to explain a wide range of social media concepts to customers with varying levels of social media knowledge.

Sr. Director, Market Implementation

Bright Health
Remote
4 days ago
+31
Successful candidates will have a proven track record of succeeding in fast-paced and complex client-service settings. You anticipate what might go wrong and proactively optimize solutions to consider needs of multiple stakeholders. You consistently listen before acting; lead with accountability; and engage with an attention to detail. Your colleagues and clients recognize you for leading with empathy, collaborating with influence, and coaching engaged teams to achieve measurable results.

Technical Support Representative

BigCommerce
Austin
4 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Strategic Partner Manager, Themes & Analytics

Senior Technical Project Manager

Technical Support Engineer

AlertMedia
Austin
6 days ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Global eCommerce Lead, Live & Digital

Unity
Austin
1 week ago
+10
Establish the 1-year plan and oversee activation for the global eCommerce function. Accountable for digital revenue forecasting, tracking, reporting and delivery. Manage a team of eCommerce managers activating merchandising plans targeting enterprise, professionals and hobbyist customers on Unity.com, the Asset Store and in Editor. Manager a merchandising operations manager working with Sales operations and web development to ensure digital products are set up efficiently and on time. Partner with customer success and digital marketing to improve churn rates on subscription products. Establish a culture of experimentation. Partner with product and web development to ensure the tools your team requires to be successful are prioritize. Partner with business development to identify product gaps and opportunities that can be filled by 3rd Party offerings.

Online Specialist, Subscription Sales

Learning Technology Specialist

Senior Community Manager, Developer Community

MongoDB
Remote
1 week ago
+50
Be one of the faces and voices representing MongoDB in the developer community. Independently own one or more developer community programs, including responsibility for program growth and success.  Work cross-functionally with our product, marketing, and comms teams on shared goals. Develop and execute on timelines, deliverables, and reporting for your program(s) to drive success against team and individual goals. Build and execute on strategic plans for growing your programs in target regions around the world. Proactively work to develop a welcoming, inclusive, and supportive community environment for members from around the world.  Attend and speak at online and in-person events around the world.

Technical Support Manager

Rapid7
Austin
1 week ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Technical Support Engineer

Rapid7
Austin
1 week ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Technical Compliance Program Manager (FedRAMP)

MongoDB
Remote
1 week ago
+50
The Technical Compliance Program Manager should be experienced in performing technical audits in several IT Security Related frameworks (i.e. PCI DSS, NIST SP 800-53, FedRAMP) and has a clear understanding of technical IT Security Controls. This is a critically important role and a great opportunity to build out an internal compliance program and help scale MongoDB Inc. to support our customer’s needs. MongoDB is a breakthrough company that is disrupting a $40B market. This position has significant growth potential and we’re looking for someone who is excited to take initiative and help lead. This position is based out of our New York City Headquarters (potential for remote role).

Technical Compliance Project Manager (FedRAMP)

MongoDB
Remote
1 week ago
+50
The Governance, Risk and Compliance Project Manager should be experienced in enabling organizations to establish efficient and effective processes, and drive forward change. Familiarity with compliance programs or technical audits in several Information Security related frameworks (i.e. ISO27001, PCI DSS, FedRAMP, NIST SP 800-53) is a plus.  This is a critically important role and a great opportunity to build out an internal compliance program and help scale MongoDB Inc. to support our customer’s needs. MongoDB is a breakthrough company that is disrupting a $40B market. This position has significant growth potential and we’re looking for someone who is excited to take initiative and help lead. This position is based out of our New York City Headquarters.

Sr. Mgr, Business Value Services

SailPoint
Austin
1 week ago
+34
SailPoint is seeking an experienced Value Advisory / Value Engineering professional to build and lead our Value Advisory Services practice.  Our Value Advisors are responsible for helping our customers transform their organizations by jointly developing justifications for technology investment decisions.  This includes aligning solutions and business outcomes to strategic imperatives, building business cases, developing value roadmaps, identification of value possibilities, shaping the opportunity value and identifying the compelling drivers for a business transformation.

Compliance Program Manager

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