Austin Tech Jobs and Startup Jobs

28

Strategic Partner Manager, Themes & Analytics

BigCommerce
Austin
1 day ago
+47
As a Strategic Partner Manager, Themes & Analytics, you will leverage your knowledge product and partnership experience, combined with your communication skills and analytical abilities to build and execute strategic plans that drive partner solution growth. You have a background in e-commerce, digital shopper experience or UX knowledge, and you love numbers, analysis, reporting and data to drive business decisions. Most importantly, you are a gritty self-starter, with a proven track record of providing problem solving leadership, creatively generating revenue growth and forging long-term strategic partnerships. 

Senior Technical Project Manager

Technical Support Representative

Technical Support Engineer

AlertMedia
Austin
2 days ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Global eCommerce Lead, Live & Digital

Unity
Austin
2 days ago
+10
Establish the 1-year plan and oversee activation for the global eCommerce function. Accountable for digital revenue forecasting, tracking, reporting and delivery. Manage a team of eCommerce managers activating merchandising plans targeting enterprise, professionals and hobbyist customers on Unity.com, the Asset Store and in Editor. Manager a merchandising operations manager working with Sales operations and web development to ensure digital products are set up efficiently and on time. Partner with customer success and digital marketing to improve churn rates on subscription products. Establish a culture of experimentation. Partner with product and web development to ensure the tools your team requires to be successful are prioritize. Partner with business development to identify product gaps and opportunities that can be filled by 3rd Party offerings.

Online Specialist, Subscription Sales

Learning Technology Specialist

Senior Community Manager, Developer Community

MongoDB
Remote
3 days ago
+50
Be one of the faces and voices representing MongoDB in the developer community. Independently own one or more developer community programs, including responsibility for program growth and success.  Work cross-functionally with our product, marketing, and comms teams on shared goals. Develop and execute on timelines, deliverables, and reporting for your program(s) to drive success against team and individual goals. Build and execute on strategic plans for growing your programs in target regions around the world. Proactively work to develop a welcoming, inclusive, and supportive community environment for members from around the world.  Attend and speak at online and in-person events around the world.

Technical Support Manager

Rapid7
Austin
3 days ago
+24
Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Technical Support Engineer

Rapid7
Austin
6 days ago
+24
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Austin.

Technical Compliance Program Manager (FedRAMP)

MongoDB
Remote
1 week ago
+50
The Technical Compliance Program Manager should be experienced in performing technical audits in several IT Security Related frameworks (i.e. PCI DSS, NIST SP 800-53, FedRAMP) and has a clear understanding of technical IT Security Controls. This is a critically important role and a great opportunity to build out an internal compliance program and help scale MongoDB Inc. to support our customer’s needs. MongoDB is a breakthrough company that is disrupting a $40B market. This position has significant growth potential and we’re looking for someone who is excited to take initiative and help lead. This position is based out of our New York City Headquarters (potential for remote role).

Technical Compliance Project Manager (FedRAMP)

MongoDB
Remote
1 week ago
+50
The Governance, Risk and Compliance Project Manager should be experienced in enabling organizations to establish efficient and effective processes, and drive forward change. Familiarity with compliance programs or technical audits in several Information Security related frameworks (i.e. ISO27001, PCI DSS, FedRAMP, NIST SP 800-53) is a plus.  This is a critically important role and a great opportunity to build out an internal compliance program and help scale MongoDB Inc. to support our customer’s needs. MongoDB is a breakthrough company that is disrupting a $40B market. This position has significant growth potential and we’re looking for someone who is excited to take initiative and help lead. This position is based out of our New York City Headquarters.

Sr. Mgr, Business Value Services

SailPoint
Austin
1 week ago
+34
SailPoint is seeking an experienced Value Advisory / Value Engineering professional to build and lead our Value Advisory Services practice.  Our Value Advisors are responsible for helping our customers transform their organizations by jointly developing justifications for technology investment decisions.  This includes aligning solutions and business outcomes to strategic imperatives, building business cases, developing value roadmaps, identification of value possibilities, shaping the opportunity value and identifying the compelling drivers for a business transformation.

Compliance Program Manager

Customer Success Manager for Cloud Migrations

Atlassian
Austin
1 week ago
+59
We are searching for our first Cloud Migrations Manager that will be at the forefront of helping our customers learn about migration options and successfully plan for how to migrate their Atlassian software instance (Jira, Confluence, etc.) from their On-Premise environment to the Atlassian Cloud.

Project Director, Insights

Cision (formerly TrendKite)
Remote
1 week ago
+45
Propose innovation to existing media analysis work performed by PRIME and direction of future work Maintain understanding of client objectives and priorities. Liaise with PRIME project team and key stakeholders. Propose research questions and carry out the research leveraging PRIME data other data sources. Advance the client's understanding of the client's reputation in the media and the performance of its communications unit through defined research agenda. Dedicated to the client's section as an analytics lead.

Agency Alliance Manager

WP Engine
Austin
1 week ago
+24
Be responsible for the exciting growth of agency partnerships. You will have the opportunity to contribute your experience in Digital Marketing and Digital Experience Platforms. Responsible for identifying, pursuing, and acquiring new partners within territory. Drive business objectives of partner acquisition, opportunity generation, and revenue. Build long term collaborations and champion partner account adoption, expansion, and retention.

Product Support Specialist

Brightpearl
Austin
1 week ago
+31
We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.

Senior Program Manager

Atlassian
Austin
1 week ago
+59
As the ideal Senior Program Manager within Operations Enablement, you are a master at taking business objectives, breaking them into measurable results, and delivering capabilities that drive outcomes. You are adaptable and understand the need to experiment and pivot in a fast-paced environment that’s always changing. You are a driver, with the ability to spin up a model on a whiteboard, write a strategy page on Confluence, and jump into Jira to create the right structure for your teams' work.

Tech Stack Administrator

Khoros
Austin
2 weeks ago
+58
Khoros is looking for an experienced tech stack administrator to help configure our digital products, to ensure that they enable our desired support, customer engagement and marketing processes. Initially specializing in administering the Khoros Care solution, the tech stack admin will take on an important role in helping to prioritize and deliver key roadmap items, designed to help us execute, manage, analyze and iterate on the service we provide to our customers and prospects. 

Project Manager

Social Solutions
Austin
2 weeks ago
+26
Are you energized and enthusiastic about delivering high-quality solutions to end users? Are you excited about leading cross-functional teams to implement software within our Non-Profit and Public-Sector Customers? If so, keep reading! What You'll Do Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Develop and maintain

Technical Support Engineer - Americas

Plivo
Austin
2 weeks ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
2 weeks ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Senior Real Estate Project Manager

Atlassian
Austin
3 weeks ago
+59
You will be responsible for all aspects of the projects including – feasibility, design management, procurement, construction delivery, negotiations with external partners, workplace design and construction activities, internal and external communications, budget setting and management, including significant focus on cash flow.

Support Engineer - Server

Atlassian
Austin
3 weeks ago
+59
This isn't your ordinary Support Engineer role. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is changing its focus to allow it to scale with the business. We're on the lookout for Support Engineers to join our growing team that is serious about pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools.

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