Austin Tech Jobs and Startup Jobs

6

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
2 weeks ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Adobe Sign Project Manager

Adobe
Austin
3 weeks ago
+57
We are looking for experienced and dedicated Project Managers with strong foundational experience to join the Adobe Consulting Delivery team! Project Managers will collaborate across our cross-functional solution teams to deliver incremental high-quality solutions. The ideal candidate will be dedicated to delivering Adobe Sign solutions helping to lead large and complex multi-technology agile projects and will possess the skills to interact, negotiate, and impact a broad range of personalities and functions, including the client, business owners, engineers, project operations, quality assurance, project managers and product management.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
3 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Customer Operations, Program Manager

EZ Texting
Austin
3 weeks ago
+47
The Customer Operations team is looking for a high velocity hands-on Program Manager to design, develop and deliver programs that will enable and accelerate our strategic growth initiatives. In this role you will drive programs that support Sales, Customer Success, Account Management, and Support. Sales programs will specifically unlock revenue across the LAER model (Land, Adopt, Expand and Renew). We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
3 weeks ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Producer

CODE D'AZUR
Austin
4 weeks ago
You will be the important link between client and internal team working on a project. Cultivate strong relationships with clients. Participate in business development activities including writing proposals, developing scopes and estimates, and delivering pitches. Defining and document best practices and contributing to company-wide knowledge sharing efforts. Working with functional leads and an Executive Producer to develop scopes of work and pricing based on business and functional requirements. Develop, implement and manage project plans. Allocate creatives, strategy, UX & UI designers, developers and QA resources on projects in conjunction with Executive Producer and Resource Manager. Communicate project status to teams and clients on a regular basis.

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