Austin Tech Jobs and Startup Jobs

14

Operational Readiness Specialist

BigCommerce
Austin
8 hours ago
+47
You will report into CSS leadership, managing and coordinating the required work of the individual CSS departments as they prepare their teams to support product changes; the individual will serve as the connective tissue between CSS and other departments such as Product Marketing and PMO. The ideal candidate will be an exemplary team player, a proven relationship builder, a passionate problem solver with the ability to create order out of ambiguity. This is a critical role for ensuring all stakeholders within CSS are well-informed and working toward the same goal, while effectively coordinating communications and changes with customers as new products and features are released. The right candidate will bring a proven track-record managing larger-scale projects and the ability to earn trust and work effectively with cross-functional, demonstrate a proven track record of discovering and applying insights toward creating new mechanisms that help CSS scale, and will always “roll up the sleeves” to get things done. This is an exciting new opportunity to work with a diverse set of teams to help our merchants succeed in accomplishing their eCommerce goals.

Technical Support Representative

Program Manager, Falcon Complete

CrowdStrike
Austin
7 hours ago
+44
Serve as primary point of contact for Falcon Complete customers. Continually manage and improve all customer onboarding tasks to ensure customers are successfully onboarded into Falcon Complete and that any new technical capabilities are assessed and effectively implemented. Develop, analyze, and manage customer metrics and reporting to identify potential team performance or sensor health issues. Provide monthly reports to customers and leadership. Ensure customer success through proactive check-ins and metrics review. Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer issues are fully resolved. Resolve customer problems via telephone, email or remote access. Escalate cases to management when customer satisfaction comes into question. Maintain control of the overall resolution for any escalated case, even when cross-functional groups are involved. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Serve as primary point of contact for customers during active remediation efforts and issues. Work with leadership to create and manage projects and activities that align with the Falcon Complete mission and goals.

Technical Project Manager

Bestow
Austin
2 days ago
+29
As a Technical Project Manager you will facilitate the product delivery process across one or more teams. Ultimately your work helps us figure out when we can deliver software projects. Do you love collaborating with product managers, engineering managers, engineers and designers to help them work more effectively by using your technical background? We'd love to hear from you. 

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
5 days ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Technical Support Engineer - Returnship

Technology Partner - Austin

Commercial Network Infrastructure - Business Partner

Mobile Infrastructure Partnership Lead

Load 1 more jobs5 jobs at Cloudflare

Project Manager - HR/Business - IT Liaison

Leander ISD
Suburbs
1 week ago
+10
Define HR and Finance/Business Services project objectives, ensure alignment with HR/Finance strategy and goals and oversee quality control of projects.  May assist in acquiring resources and coordinating team members and/or third-party contractors or consultants to deliver projects according to plan.  Design, create, modify, and implement programs to help the district utilize database system to increase effectiveness and reduce costs. May perform some application developer work to facilitate utilization of customized and standard software to align with HR/Business goals.

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Adobe Sign Project Manager

Adobe
Austin
2 weeks ago
+57
We are looking for experienced and dedicated Project Managers with strong foundational experience to join the Adobe Consulting Delivery team! Project Managers will collaborate across our cross-functional solution teams to deliver incremental high-quality solutions. The ideal candidate will be dedicated to delivering Adobe Sign solutions helping to lead large and complex multi-technology agile projects and will possess the skills to interact, negotiate, and impact a broad range of personalities and functions, including the client, business owners, engineers, project operations, quality assurance, project managers and product management.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Customer Operations, Program Manager

EZ Texting
Austin
3 weeks ago
+47
The Customer Operations team is looking for a high velocity hands-on Program Manager to design, develop and deliver programs that will enable and accelerate our strategic growth initiatives. In this role you will drive programs that support Sales, Customer Success, Account Management, and Support. Sales programs will specifically unlock revenue across the LAER model (Land, Adopt, Expand and Renew). We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
3 weeks ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Support Analyst

Calytera
Austin
3 weeks ago
+11
Support Analyst will be a Calytera product expert responsible for delivering comprehensive, high quality and effective, support services in a timely fashion to both internal and external clients. This role reports to our Senior Manager, Support.

Producer

CODE D'AZUR
Austin
4 weeks ago
You will be the important link between client and internal team working on a project. Cultivate strong relationships with clients. Participate in business development activities including writing proposals, developing scopes and estimates, and delivering pitches. Defining and document best practices and contributing to company-wide knowledge sharing efforts. Working with functional leads and an Executive Producer to develop scopes of work and pricing based on business and functional requirements. Develop, implement and manage project plans. Allocate creatives, strategy, UX & UI designers, developers and QA resources on projects in conjunction with Executive Producer and Resource Manager. Communicate project status to teams and clients on a regular basis.

Sr. Technical Support Engineer

Quali
Austin
1 month ago
The Sr. Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of advanced network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven expertise in extensive network support of high-availability networks, applications, and the ability to provide support to Tier 1 staff is required.  This position may require a rotating schedule and support off-hours.

Technical Support Engineer

Quali
Austin
1 month ago
The Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven knowledge in extensive network support of high-availability networks, applications, and the ability to provide support to end customers and partners.  This position will require a rotating schedule and support off-hours.

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