Austin Tech Jobs and Startup Jobs

36

Technical Support Engineer - Americas

Plivo
Austin
12 hours ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
12 hours ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Learning Technology Specialist

Unity
Austin
12 hours ago
+10
As a Learning Technology Program Manager, you’ll help Unity transform learning to give us more ways to help the business and everyone in it grow, connect and thrive. You’ll leverage the most innovative thinking and tools to bring modern learning to employees across the globe. You will be a champion of our culture and values and help us cultivate these across our rapidly growing organization. In this role you'll be leading the exciting implementation and on-going management of our first external Learning Management System. You’ll partner with teams across the company to meet their learning needs and make the best use of learning technology. You’ll bring expertise to enhance our digital learning and provide new ways for employees to connect and learn. You’ll use data to provide business insight about learning priorities, quality and impact. You'll always be thinking about new ways to help others grow and bring relevant learning to them in a way that’s personal.

Global eCommerce Lead, Live & Digital

Enterprise Support Manager

Atlassian
Austin
22 hours ago
+59
As the Enterprise Cloud Support Manager, you'll lead support teams located in multiple geo's servicing our enterprise cloud customers. Our Enterprise Support for Cloud offering is part of Atlassian's Enterprise program and caters to strategic and mission-critical customers. In this role, you'll set the bar for Atlassian's cloud support offerings by driving improvement projects, establishing a standard for quality service, and building a culture that's relentlessly focused on customers. This is a multi-faceted role that will require a broad skillset in both people leadership, strategic prioritization, and legendary customer service and communication skills. You'll be responsible for the overall health of the Enterprise Support offerings. This role includes identifying and coaching great support engineers, building a culture of excellence around support operations, driving insights into our product groups, and creating an identity and brand around the priority offering.You can read more about our Premium Support offering here: https://www.atlassian.com/premium

Customer Success Manager

Square Root
Austin
23 hours ago
+29
At Square Root, our mission is to transform the relationship between brands and their stores. To do this, we created an open, inclusive, and diverse team of Radicals. As a Customer Success Manager, you will work alongside our automotive customers to ensure their success with our software platform, CoEFFICIENT. The ideal candidate is enthusiastic about creating an unequaled level of service for our customers, while leaning into your curiosity +

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
1 day ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Privacy Program Specialist

Technical Support Engineer - Returnship

Americas Regional Specialist for Mobile Edge and ISP Engagement Strategy

Telco Strategic Partner Manager

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Commercial Network Infrastructure - Business Partner

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Load 4 more jobs8 jobs at Cloudflare

Agency Alliance Manager

WP Engine
Austin
1 day ago
+24
Be responsible for the exciting growth of agency partnerships. You will have the opportunity to contribute your experience in Digital Marketing and Digital Experience Platforms. Responsible for identifying, pursuing, and acquiring new partners within territory. Drive business objectives of partner acquisition, opportunity generation, and revenue. Build long term collaborations and champion partner account adoption, expansion, and retention.

Senior Technical Project Manager

BigCommerce
Austin
2 days ago
+47
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Senior Technical Project Manager Location: Austin (Downtown) Do you thrive at leading cross-functional teams? Have you mastered continuously improving and managing Agile software development teams and enjoy the challenge of working in a

Technical Support Representative

Strategic Partner Manager, Themes & Analytics

Enterprise Agile Consultant, Jira Align (Remote)

Atlassian
Austin
2 days ago
+59
Serving as part strategic consultant, part agile expert, and part implementation manager, you are responsible for analyzing a client’s current and aspirational development methodologies. You will map the Jira Align solution stack to the client’s needs, and successfully implement software to meet those needs. The end result is a raving fan who not only renews their license with Jira Align, but tells all of their friends about us too. You will accomplish this through partnership with sales and sales engineering during the selling / demo / pilot process and through technical and strategic ownership of the account once a prospect has been closed. Solutions Architects also partner with product management and development teams to ensure the needs of customers in the field are met by future versions of the Jira Align platform.

Senior Technical Support Specialist

RapidDeploy
Austin
2 days ago
+31
As a Senior Technical Support Specialist, you will play a key role in delivering stellar technical support. As an integral part of the Support team, you will guide our customers through technical troubleshooting, and exceed customer expectations with your knowledge and passion for RapidDeploy technology. You will act as the voice of the customer across the organization and ensure comprehensive issue resolution.

Technical Support Specialist

RapidDeploy
Austin
2 days ago
+31
As a Technical Support Specialist, you will play a key role in delivering stellar technical support. As an integral part of the Support team, you will guide our customers through technical troubleshooting, and exceed customer expectations with your knowledge and passion for RapidDeploy technology. You will act as the voice of the customer across the organization and ensure comprehensive issue resolution.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
3 days ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Support Engineer - Server

Atlassian
Austin
5 days ago
+59
This isn't your ordinary Support Engineer role. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a rapidly growing software development company, and the Support team is changing its focus to allow it to scale with the business. We're on the lookout for Support Engineers to join our growing team that is serious about pursuing one goal: Making our customers awesome! Are you the go-to person for technical support when nobody else knows what to do? Do you have relationships with customers where they ask for you by name? Here at Atlassian, we help teams turn ideas into reality with our world-class collaboration tools.

Senior Enterprise Support Engineer

Atlassian
Austin
5 days ago
+59
You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Senior Manager, Program Management

Atlassian
Austin
5 days ago
+59
As a Senior Manager with the Operations Enablement team, you will own strategic initiatives and lead a passionate team of Senior Program Managers to deliver outcomes for the Customer Support and Success (CSS) organization. You will inspire and energize cross-functional teams to achieve our vision, define our strategy, evaluate our business, and identify opportunities to work better and deliver value to our internal and external customers. You will deliver highly visible, high-impact programs and coach your team of experienced and skilled program managers.

Head of IT, Customer Support Technology

Atlassian
Austin
5 days ago
+59
We are looking for a passionate and results-oriented Head of IT, Customer Support Tech to join our strong team in Austin. You will be responsible for building and managing Atlassian's Customer Support Technology platforms. The platform enables Customer Support Engineers to efficiently help our customers. The platform provides a fabulous omnichannel experience for our customers.

Implementation Advisor

Khoros
Austin
6 days ago
+58
Khoros is looking for an Implementation Advisor who will be responsible for managing and delivering complex software rollouts with multiple customers. The ideal candidate is a self-starter with a strong background working both independently, and with a team, to develop scalable processes and meet deadlines. The Khoros Implementation Advisor is a good listener who is articulate, responsive, patient, and possesses the ability to explain a wide range of social media concepts to customers with varying levels of social media knowledge.

Sr. Director, Market Implementation

Bright Health
Remote
6 days ago
+31
Successful candidates will have a proven track record of succeeding in fast-paced and complex client-service settings. You anticipate what might go wrong and proactively optimize solutions to consider needs of multiple stakeholders. You consistently listen before acting; lead with accountability; and engage with an attention to detail. Your colleagues and clients recognize you for leading with empathy, collaborating with influence, and coaching engaged teams to achieve measurable results.

Technical Support Engineer

AlertMedia
Austin
1 week ago
+38
As a Technical Support Engineer, you will serve as a technical resource to the Customer Success team pre and post-sale in order to scope out any customization work and ensure a seamless onboarding experience. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.  

Senior Community Manager, Developer Community

MongoDB
Remote
1 week ago
+50
Be one of the faces and voices representing MongoDB in the developer community. Independently own one or more developer community programs, including responsibility for program growth and success.  Work cross-functionally with our product, marketing, and comms teams on shared goals. Develop and execute on timelines, deliverables, and reporting for your program(s) to drive success against team and individual goals. Build and execute on strategic plans for growing your programs in target regions around the world. Proactively work to develop a welcoming, inclusive, and supportive community environment for members from around the world.  Attend and speak at online and in-person events around the world.

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