Austin Tech Jobs and Startup Jobs

23

Regional Team Lead, Technical Support

Unity
Austin
22 hours ago
+10
You will be working on both physical and virtual infrastructure navigating all the challenges working with full stack systems, and managing the support teams working across these systems. You must be passionate about building high performance, resilient platforms, and of course, passionate about games. 

Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Junior Technical Support Engineer - Americas

Plivo
Austin
1 week ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
1 week ago
+24
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Technical Product Manager

LeanDNA
Austin
2 weeks ago
+32
Technical Product ManagerAt LeanDNA we have a unique opportunity to revolutionize the way factories optimize inventory with predictive analytics and prescriptive AI. Our customers include many of the world’s leading aerospace, industrial, medical, and automotive manufacturers. We are small but growing fast – and we recently raised $15 million in funding this December and have been recognized as one of Built In Austin’s 2020 Best Small Places to work!As a Technical Product Manager, you will play a critical role as we transform the way supply chain teams work by replacing their outdated and manual processes (typically a messy combination of spreadsheets, BI tools, and email) with our intuitive, purpose-built, AI-driven platform. The result is passionate and humbling customer loyalty - we consistently hear from our customers how we’ve changed their lives, and it never gets old. Sound exciting? It is! The Product team at LeanDNA is right in the middle of the action and plays an important role in the success of the company. This is the perfect opportunity for someone who enjoys working on small teams that have a big impact and loves applying cutting-edge technology and great design to solve meaningful business problems. You’ll report to our head of Product Management and work side-by-side with our Design and Engineering teams to drive LeanDNA’s platform vision, focused on building out our API and partner integration strategy. This role requires coordinating all product activities from vision to implementation, including engaging large enterprise customers to understand their needs, developing long-term product strategy, defining product roadmaps, working with engineering to build those products, and coordinating with various internal stakeholders (both pre- and post-launch) to ensure product success. The right candidate will have to balance technical and customer-centric demands to keep our platform ahead of the curve.In This Role, You Will:

Customer Support Specialist

The Appraisal Lane
Austin
2 weeks ago
Managing inbound support related requests through phone, email and chat for our Mobile and Web Applications. Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC platforms. Working closely with our new partners for smooth onboarding and set up of supported integrations. Reporting and tracking tickets with our development team. Disseminating best practices through your interactions with the community. Taking full ownership of your work and responsibility for the details, every step of the way. 

Adobe Sign Project Manager

Adobe
Austin
2 weeks ago
+57
We are looking for experienced and dedicated Project Managers with strong foundational experience to join the Adobe Consulting Delivery team! Project Managers will collaborate across our cross-functional solution teams to deliver incremental high-quality solutions. The ideal candidate will be dedicated to delivering Adobe Sign solutions helping to lead large and complex multi-technology agile projects and will possess the skills to interact, negotiate, and impact a broad range of personalities and functions, including the client, business owners, engineers, project operations, quality assurance, project managers and product management.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Account Manager

Darwin Homes
Austin
2 weeks ago
Help drive owner retention by delivering best-in-class account management and support. Work cross-functionally with the maintenance team and leasing teams to ensure the property owner is always informed. Leverage Darwin products and internal tools to drive positive outcomes for our owners.

Customer Operations, Program Manager

EZ Texting
Austin
2 weeks ago
+47
The Customer Operations team is looking for a high velocity hands-on Program Manager to design, develop and deliver programs that will enable and accelerate our strategic growth initiatives. In this role you will drive programs that support Sales, Customer Success, Account Management, and Support. Sales programs will specifically unlock revenue across the LAER model (Land, Adopt, Expand and Renew). We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Project Manager

SailPoint
Austin
2 weeks ago
+34
This position (part of our Professional Services) team is responsible for delivery of Professional Services projects for our customers, including interfacing with client project management, managing resources assigned to projects, managing project schedules, project status reporting, and managing project budgets. This position is a senior position requiring experience gained from numerous services project implementations, with technical skills and Identity Management experience a plus. 

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
2 weeks ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Manager, Technical Support

SecureLink
Austin
3 weeks ago
+35
Work with Technical Operations team leads to coach and develop excellence in technical analysts across all resource tiers. Work with Product Development to ensure customer feedback and technical issues reported in the field receive appropriate visibility with sufficient detail. Work with Project Management to ensure implementation services and customer-facing project efforts are delivered correctly and in a timely manner, and that technical requirements are well understood by responsible contacts both internal and external. Work with Customer Success Managers to ensure customer communication, expectations, and satisfaction are well managed concerning the customer technical deployment. Be responsible for the management of the support organization and processes. Be responsible for the management of customer technical operations & processes. Monitor and report on performance and customer feedback metrics for each aspect of the Technical Operations organization.

Support Analyst

Calytera
Austin
3 weeks ago
+11
Support Analyst will be a Calytera product expert responsible for delivering comprehensive, high quality and effective, support services in a timely fashion to both internal and external clients. This role reports to our Senior Manager, Support.

Producer

CODE D'AZUR
Austin
3 weeks ago
You will be the important link between client and internal team working on a project. Cultivate strong relationships with clients. Participate in business development activities including writing proposals, developing scopes and estimates, and delivering pitches. Defining and document best practices and contributing to company-wide knowledge sharing efforts. Working with functional leads and an Executive Producer to develop scopes of work and pricing based on business and functional requirements. Develop, implement and manage project plans. Allocate creatives, strategy, UX & UI designers, developers and QA resources on projects in conjunction with Executive Producer and Resource Manager. Communicate project status to teams and clients on a regular basis.

Implementation Specialist

RapidDeploy
Austin
3 weeks ago
+31
RapidDeploy is hiring an Implementation Specialist who will be based in Austin, TX.As an Implementation Specialist at RapidDeploy, you will support implementation efforts for RapidDeploy product lines, including Nimbus Cloud Aided Dispatch (CAD) and Radius Tactical Mapping. You will own technical aspects of standing up customer environments, including customer data sourcing, profile builds, and platform configuration activities to ensure that new customer environments are set up accurately and completely, based on project scope and requirements

Technical Support Engineer

Rapid7
Austin
3 weeks ago
+24
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Application Support Engineer, Telematics

CCC
Austin
1 month ago
+35
The Telematics Application Support Engineer is responsible for providing system and software support for application(s) developed and maintained in our Amazon (AWS) cloud infrastructure. The engineer should be a self-starter and be able to collaborate with Product development, QA teams and other such teams to gain and document application knowledge needed to support our services. This engineer will also troubleshoot and resolve any issues that occur within or pertain to the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to application issues, workflow questions and resolving them on a day to day basis. The engineer will also work closely with development teams to address escalations that may require application software changes. This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend the appropriate technology options to support the software to IT management.

Sr. Technical Support Engineer

Quali
Austin
1 month ago
The Sr. Technical Support Engineer is responsible for proactive monitoring, troubleshooting, and resolution of advanced network incidents in support of mission critical platforms as well as issues reported by Quali customers and partners.  Proven expertise in extensive network support of high-availability networks, applications, and the ability to provide support to Tier 1 staff is required.  This position may require a rotating schedule and support off-hours.

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