Austin Tech Jobs and Startup Jobs

11

Adobe Document Cloud Solutions Consultant

Adobe
Austin
14 hours ago
+57
As a Solutions Consultant for the North America Document Cloud enterprise business, this presales role is responsible for collaborating with the Adobe Field Sales team and prospective customers to 1) understand the customer’s business needs and objectives, and 2) map those future customers to the best Adobe solution. This individual will demonstrate the real-world application and problem-solving capabilities of Adobe solutions using presentations and demonstrations that clearly articulate the context of these solutions in the customer’s daily work stream. As part of this process, the Solution Consultant will build technical relationships with prospects/customers; and, will play a critical role within the enterprise level software sales cycle. The SC assists in developing business value propositions around Adobe solutions, and, strategically collaborates with the Field Sales team to achieve and exceed revenue targets.

Customer Support Engineer

ActiveProspect, Inc.
Austin
2 days ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

Sellbrite Onboarder

GoDaddy
Austin
4 days ago
+28
Receive new customers from Sales and understand individual business objectives. Explain the Sellbrite system to new customers and train them on functionality in phone/screenshare training sessions and via chat/email support. Design individual Sellbrite workflows based on customers' business objectives. Hand off customers to Success Team / Support Team once onboarding is complete. Create Onboarding content (Help Center articles or videos, macro answers, etc). Provide support via chat or email to the customer, and accompanying support via phone when necessary. Provide technical/product support for the Sellbrite product. Handle escalated incidents through our ticketing system Intercom, or phone. Create/track JIRA tickets when necessary for bugs, and ProductBoard for Feature Requests. Assist in providing a conduit of communication between the Sellbrite teams (customer success, customer support, onboarding) when needed. Be well versed in Intercom, JIRA, and the Sellbrite standalone product.

Technical Project Manager, On-Demand Services (Con…

Optimizely
Austin
5 days ago
+45
The Technical Project Manager will play a key role on Optimizely’s On-Demand Services (ODS) team. You will get to see how some of the world’s most innovative companies run their experimentation programs and get to have a direct impact on experiments that go live to millions of visitors. The ODS team is currently comprised of Optimization Managers, Designers, Developers, QA Engineers and a Project Manager. This role will be the second project manager on the ODS team and be responsible for helping the ODS team stay organized as the team looks to grow and scale its client base.

Customer Operations, Program Manager

EZ Texting
Austin
5 days ago
+47
The Customer Operations team is looking for a high velocity hands-on Program Manager to design, develop and deliver programs that will enable and accelerate our strategic growth initiatives. In this role you will drive programs that support Sales, Customer Success, Account Management, and Support. Sales programs will specifically unlock revenue across the LAER model (Land, Adopt, Expand and Renew). We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Sr Business Consultant

Adobe
Austin
1 week ago
+57
This role sits remotely and reports to the Manager, Consulting Services. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Customer Support Advocate

Pingboard
Austin
2 weeks ago
+29
At Pingboard, we give company leaders and teams transparency into Who’s Who and Who Does What in their organizations through a dynamic mobile app and desktop platform.  We’re looking for our next great Customer Support Advocate to help our customers get the most out of our web and mobile apps. We have proven founders, great investors, a collaborative team, and our product is crafted with care so you won’t spend your time responding to the same

Onboarding Consultant

Cision (formerly TrendKite)
Austin
2 weeks ago
+45
Cision is looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join the Customer Success Team. OBCs work directly with customers to enhance the value of their experience at the early stages of the customer lifecycle.

Commerce Expert Solution Consultant

Adobe
Austin
2 weeks ago
+57
The Magento Expert SC will be responsible for positioning the value of Adobe’s Commerce Cloud and Magento offerings and delivering the story to customers and prospects by leveraging real world demonstrations and presentations which clearly articulate the context of these solutions in the customer's perspective.  In addition, the Enterprise Commerce Expert SC will be responsible for deep subject matter expertise in Adobe’s Magento solutions. This includes articulating value drivers, describing architecture, building and delivering custom demonstrations, and helping the Account teams satisfy the business and technical requirements and describing contingencies the customer needs to consider. Finally we are looking for someone who can help us continue to improve our product offerings. You will work closely with our software development teams in the development of Adobe’s Experience Driven Commerce Solutions. Finally the position will support all of Adobe’s key verticals and North American markets and will require a thoughtful, creative person who can respond and adapt quickly to a variety of customers and requirements and still deliver world-class presentations and demonstrations.

eCommerce Software Support Engineer

Adobe
Austin
2 weeks ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Implementation Consultant

LumApps
Austin
3 months ago
+26
The Implementation Consultant is responsible for working with clients and across multiple teams to define use cases, provide recommendations, and implement the LumApps platform based on digital workplace best practices and recommendations. This includes identifying pain points and gaps, defining use cases, providing best practices, and implementing solutions based on the client’s vision, goals, and objectives. This role is also responsible for collecting data and coordinating with other teams to ensure the efficient and successful delivery of all deployment components. This role serves as a subject matter expert for product configuration and implementation best practices on the product and/or service they are supporting. This role is instrumental in effectively communicating challenges to the appropriate teams to ensure positive client experiences.

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