Austin Tech Jobs and Startup Jobs

9

Community Support Representative (Hourly, Full-Tim…

Adia
Austin
5 days ago
+35
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Technical Support Representative

BigCommerce
Austin
6 days ago
+47
BigCommerce, named a 2019 "Best Place to Work" in Austin, is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Product Support Engineer

Team Manager, Technical Support

Associate Technical Support Engineer

LogicMonitor
Austin
1 week ago
+62
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Customer Success Manager

RapidDeploy
Austin
1 week ago
+31
Are you looking for an opportunity to be part of a fast-growing enterprise software company that saves lives? RapidDeploy is hiring a Customer Success Manager who will be based in Austin, TX. Our mission is to reduce emergency response times and increase situational awareness for first responders. Our cloud-based emergency 9-1-1 dispatch platform and analytics software is the future of emergency response. In the last 12 months, we’ve signed

Manager, Network Infrastructure

Blackbaud
Austin
1 week ago
+41
Infrastructure Engineering & Cloud Operations (IECO) is transforming into a best-in-class organization optimized for our modern cloud solutions. As a Network Manager in IECO, you’ll lead a team of Network Engineers responsible for our public and private cloud infrastructure. You’ll focus on quality and process while advancing our automation and engineering capabilities to deliver a highly scalable, reliable, secure and performant platform that delights our customers. Also, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Junior Technical Support Engineer - Americas

Plivo
Austin
2 weeks ago
+23
Maintain end to end knowledge and be hands-on on our products and will be responsible for support delivery to our customers on support incidents. Will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues. Will collaborate with various cross-functional teams within Plivo and our telecom partners to resolve a customer problem, work on product supportability and assist on on-boarding customers. Will use your intellect and creativity to troubleshoot and resolve complex technical issues and also manage critical issues. Communicate with Plivo's customers via phone, email, and chat channels. Do precise scoping of technical issue and set the right expectations with the customer. Monitor and resolve all tickets coming into the support ticketing system from customers and telecom partners in the shortest time.

Technical Support Engineer - Americas

Plivo
Austin
2 weeks ago
+23
Investigate, troubleshoot, diagnose and resolve technical issues for customers. Train and coach engineers on an ongoing basis. Work with our Product Management and Engineering teams to identify and drive improvements in our existing products. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools etc.

Technical Support Lead - Americas

Plivo
Austin
2 weeks ago
+23
Plivo is expanding to Austin, TX and is looking for an experienced technical lead to manage a dynamic team, oversee the support delivery, talent management and customer satisfaction. This role is responsible for managing and developing some of the brightest technical talents which drive customer satisfaction and product support which is critical to Plivo's success.

Senior Technology Administrator

Women's Health and Family Planning Association of Texas
Austin
2 weeks ago
As the Title X (ten) family planning program grantee in Texas, the Women’s Health and Family Planning Association of Texas (WHFPT), through its diverse network of Title X-supported health centers, provides uninsured and low-income Texans access to high-quality reproductive healthcare. The education, counseling, and clinical services available to individuals in Title X health centers promote positive birth outcomes and healthy families. This

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