Austin Tech Jobs and Startup Jobs

129

Tier 1 Customer Support Specialist

Social Solutions
Austin
3 hours ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects. Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

President, Regional Market Leader - Texas

Bright Health
Austin
3 hours ago
+28
Lead the local Market Managers and Market Executive Directors overseeing and executing Bright’s Care Partner and Network provider partnership and performance within your assigned territory. Own accountability for driving performance across all markets in the assigned territory. Oversee the local network strategy including network development, provider contracting, engagement, renewal. Partner with Health Optimization and Bright Implementation Team to implement programs to maintain positive relationships between the health plan, physicians, hospitals, and practice managers. Work closely with the Care Partners and providers in the Markets on day-to-day health plan operations. Work closely with Care Partners and providers with Bright Health Achieve MCR and quality targets. Work closely with Line of Business teams on new market entry strategies, including product launches and market expansions. Partner with the sales team in executing on distribution and sales initiatives to drive high revenue and membership targets.

Create your own job title

QuestionPro
Austin
6 hours ago
+13
We are always seeking high-achievers who want to make an impact. If you want to work at QuestionPro and don’t see a job description that fits, apply anyways by answering these questions! Answer all the questions below and we guarantee it will be put in front of our management team. Answer all the questions in 2 more pages, you are guaranteed coffee with QuestionPro founder, Vivek Bhaskaran. What aren’t we doing that you can do for us? Why do

Team Lead, Customer Success Manager

Cloudflare
Austin
16 hours ago
+42
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Senior Network Engineer

Manager, Business Systems

IT Business Systems Manager

Customer Success Manager

Customer Success Manager - Associate

Executive Assistant

Systems Engineer - Infrastructure Hardware Tools

Systems Engineer - Hardware Validation

Systems Engineer, Workers

Security Operations Support Lead

Associate Customer Success Manager - Latin America

Technical Support Engineer - Multilingual Preferred

Globalization Lead

Load 10 more jobs14 jobs at Cloudflare

Operations Manager

Arrive Logistics
Austin
16 hours ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

Pricing Manager

AlertMedia
Austin
16 hours ago
+38
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

IT System Operations Tech

Blackbaud
Austin
16 hours ago
+41
The IT Operations Center acts as the starting point into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud’s 45,000+ clients. Detail-oriented and disciplined, the IT Operations Analyst is focused on service request completion, incident detection and resolution, and providing excellent customer service in a dynamic & fast-paced environment. The ideal candidate is well versed in ITIL, a great communicator, and able to translate technical knowledge into actionable direction.

Senior Network Engineer

Manager, IT Change Management

Customer Support, Associate

Manager, Network Infrastructure

Senior Systems Engineer,

Team Lead, Cyber Security Threat Management and Forensics

Principal Network Engineer

Systems Architect, Infrastructure & Operations

Senior Information Security Engineer

Load 6 more jobs10 jobs at Blackbaud

User Success Specialist - Phone Speciality

ShipStation
Austin
16 hours ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
16 hours ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Customer Success Manager

Civitas Learning
Austin
16 hours ago
+24
At Civitas Learning, we are looking for a committed Customer Success Manager to join our Customer Success team, where you’ll have the opportunity to manage relationships with our customers - colleges and universities across the U.S. that are excited about using predictive analytics to measurably improve student success. In this role, you will serve as the primary contact for our customers throughout the life of our relationship with the account. You will drive additional value by coordinating sessions with Civitas SMEs throughout the client relationship. By combining your keen sense for supporting client needs with an understanding for how our analytics platform and applications can help them attain their strategic objectives, you’ll be able to accelerate our customers’ student success initiatives and help them continuously learn about the impact of their work.

IT Manager

WP Engine
Austin
16 hours ago
+24
WP Engine is growing rapidly which creates exciting challenges and opportunities. Many of the current projects involve finding new ways to efficiently grow and scale IT. The IT team is small and well established, we are looking for strong leadership to take the team to the next level. This role is highly varied and takes on all aspects of IT, from hands on Support, to process development, to strategic decision making. WP Engine is a fun company to run IT for, as it has no old fashioned legacy IT systems, so it's all about growth, fanatical support, and ensuring the team is doing the right thing for the business every day.

Executive Assistant

RetailMeNot, Inc.
Austin
16 hours ago
+45
RetailMeNot is looking for an Executive Assistant to join our fast-paced team in beautiful downtown Austin TX. In this role, you will perform and handle complex technical and office administrative duties as well as support executives to whom you are assigned and their teams. Under minimal supervision and acting on your own initiative and direction, this position refines and prioritizes the executive’s day-to-day schedule, arranges travel, and additional responsibilities. You will manage the details of a highly confidential and critical nature, and function efficiently and effectively in a fast and professional environment. In addition, you will handle cross-functional coordination between programs and departments.

Senior IT Compliance Analyst

Associate Customer Success Manager

BigCommerce
Austin
16 hours ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Manager, Developer Documentation

Sr. Executive Assistant- Contractor

Technical Support Representative

Product Support Engineer

Manager, Education Services

Team Manager, Technical Support

Manager, Customer Success Management

Load 4 more jobs8 jobs at BigCommerce

Sr. Network Engineer

CrowdStrike
Austin
1 day ago
+44
Plan data center builds for agile use and deployment. Product periodic status reports on data center progress and performance and costs. Work with capacity planning and sales to ensure needed growth. Gather historical trends to use for forecasting growth.

Network Engineer

Director Technology Support Services

Technical Support Engineer

Director of National Alliances- North America

Threat Hunter

DataCenter Manager, TechOps

Vulnerability Management Analyst

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Datacenter Logistics Coordinator

Enterprise Solutions Architect

Load 9 more jobs13 jobs at CrowdStrike

Customer Service Representative

GoDaddy
Austin
1 day ago
+28
The customer support agent’s primary responsibility is to assist (mt) Media Temple customers with support and billing issues related to their hosting products. As a Customer Service agent, you will work on a team dedicated to providing solutions using our internal and external knowledge base systems, as well as traditional internet research. Using a consultative approach, you will make product and service recommendations to best fit the needs of the customer’s business and provide a quality experience while doing so!

Manager, Technical Operations

SecureLink
Austin
1 day ago
+35
Work with Technical Operations team leads to coach and develop excellence in technical analysts across all resource tiers. Work with Product Development to ensure customer feedback and technical issues reported in the field receive appropriate visibility with sufficient detail. Work with Project Management to ensure implementation services and customer-facing project efforts are delivered correctly and in a timely manner, and that technical requirements are well understood by responsible contacts both internal and external. Work with Customer Success Managers to ensure customer communication, expectations, and satisfaction are well managed concerning the customer technical deployment. Be responsible for the management of the support organization and processes. Be responsible for the management of customer technical operations & processes. Monitor and report on performance and customer feedback metrics for each aspect of the Technical Operations organization.

Systems Administrator - Mergers and Acquisitions

RigUp
Austin
1 day ago
+25
RigUp is hiring a Systems Administrator that will be responsible for designing and implementing scalable automation and IT solutions across the business. Our ideal candidate for this role will be someone who has a background in networking, automation, and implementing business critical systems. We are looking for someone to be involved in integrating business processes for our newly acquired businesses into the Rigup model.

Operations Manager, Renewables

Director of Facilities

Director of Operations, Midstream Strategy

Systems Administrator

Director of Events

Managing Director, New Verticals

Customer Engagement Specialist

Customer Support Representative (12-9pm shift)

Customer Engagement Manager

Deal Desk Operations Manager

Load 7 more jobs11 jobs at RigUp

Customer Support Engineer

ActiveProspect, Inc.
Austin
2 days ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

Customer Experience Consultant

Khoros
Austin
3 days ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Implementation Consultant

Brightpearl
Austin
3 days ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

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