Austin Tech Jobs and Startup Jobs

66

Customer Success Manager

MongoDB
Austin
18 minutes ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Client Support Engineer

Personify
Austin
7 hours ago
+12
Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL). Serve as the technical resource (via phone, email, web-based support portal) for Personify’s user base regarding software and data product questions and issues. Documenting, researching, tracking and resolving customer software issues in a timely manner. Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established operating procedures. Continually communicate issue resolution progress to the Client Success Coordinators and clients (when necessary). Maintain a working knowledge of all Personify-supported products and technologies.

Technical Customer Support

SamCart
Austin
18 hours ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

Enterprise Customer Success Manager

LogicMonitor
Austin
1 day ago
+63
The Enterprise Customer Success Manager's mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business customers. As the primary point of contact, the Enterprise Customer Success Manager is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Renewals Specialist

Renewals, Team Lead

Customer Success Manager

Client Operations Specialist

EZ Texting
Austin
1 day ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Director of Client Success

Schoology
Austin
1 day ago
Actively manage our Client Success teams responsible for our Enterprise and SMB customers. Develop a resource-planning and business model for the Client Success team and own the development, communication, and deployment. Meet with clients on an as-needed basis to ensure quality service and make necessary adjustments to accommodate their needs. Manage the department’s day-to-day operations by setting priorities, establishing goals, and assisting in the development and implementation of internal policies and procedures. Act as executive level customer escalation contact for technical support issues, representing the company and client needs professionally, while supporting and championing your staff. Minimize schedule and technical risk by foreseeing and addressing obstacles proactively and aggressively. Empower team members to achieve their personal best and challenge themselves. Develop process and tools to streamline and measure overall organization development effectiveness.

Customer Success Manager

Everyware
Austin
1 day ago
+19
Customer Success Manager Everyware is making payments smarter, faster and easier for all our clients, by utilizing text messaging. We provide text payment solutions for the hospitality industry as well as many other businesses. Our two-way text messaging platform makes purchases more convenient for customers, improves customer service and reduces refunds to mitigate risk for businesses. The Customer Success Manager will be responsible for

Website Operations Specialist

GoDaddy
Austin
1 day ago
+28
This role will be comprehensive and will play a part in each step of the process. Use independent judgment to diagnose the current state of a customer’s website and domain Check each website preview for quality prior to sending out to customers. Pitch the value of this website service to new and existing customers over the phone and via email to maximize utilization. Handle credential setup including but not limited to gathering website credentials from customers, creating new domains, and initiating assistance from third-party agencies. Complete final QA and publishing of the websites. Support customers post-launch with website requests. Support other Operations teams as needed to maximize customer retention. Any other responsibilities as may arise in the context of a fast-moving startup.

Customer Success Manager

Shogun Enterprises Inc.
Austin
1 day ago
+13
Are you the friendliest person you know? Do you like to solve problems, collaborate with teams, and ensure customers have an amazing experience? If so, then you are the person we are looking for to be the CSM for Hearth!

Customer Success Engineer

SpyCloud
Austin
2 days ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Managed Services Consultant

TrendKite
Austin
2 days ago
+20
Own a set schedule of client deliverables across a range of TrendKite service offerings including reporting and newsletter oversight. Manage each project with clear deliverable dates and development timelines. Build reports and other deliverables that require strong analytic, insight and visual presentation skills. Coordinate internally and with clients on projects and ensure both quality and timeline expectations are met. Work with broader team to build case studies and best practices that help new clients learn and adapt their own go-to-market practices. Assist client and sales teams in scoping new service projects and explaining our current offerings based on presented needs.

Strategic Services Account Executive

Khoros
Austin
2 days ago
+49
As the Strategic Services Account Executive, you will drive Spredfast + Lithium Strategic Services opportunities to closure by leading deal development and management. You'll work with our Social Strategy team as you determine how to structure deals, develop SOWs and MSAs as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring core technical expertise and an understanding of social business and marketing strategy.

Client Success Specialist

Tiger Pistol
Austin
3 days ago
Tiger Pistol is an innovative social advertising technology company experiencing explosive global growth. Our technology is built to automate the setup, publication and optimization of Facebook and Instagram ads at scale. In support of our growth, we are looking to hire a Client Success Specialists (CSS) for our Austin, TX office. This role will provide support and training to platform users as well as end advertisers. RESPONSIBILITIES Providi

Client Success Manager

EZ Texting
Austin
3 days ago
+35
The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer’s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Support

Eden
Austin
4 days ago
+18
WHAT YOU'LL DO Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to

Community Support Representative (hourly)

Adia
Austin
4 days ago
+23
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Client Onboarding Specialist

HotSchedules
Austin
4 days ago
+40
The HotSchedules Client Onboarding Specialist is responsible for managing the deployment of a variety of HotSchedules products for new and existing clients. During this time, the Specialist will gain sufficient insight into a client’s operations and subsequently advise them on how to best utilize the HotSchedules products to drive operational efficiency on behalf of the customer. This position requires an individual to independently manage a customer’s implementation project to completion, while ALWAYS providing superior service and hospitality.  

Account Manager

Eden
Austin
4 days ago
+18
WHAT YOU'LL DO Manage, retain, and grow customer relationships Troubleshoot their issues in a timely manner with a positive attitude Think creatively about how to consistently surprise and delight customer offices Customize the process to seamlessly onboard new and future customers Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve

Consumer Success Representative

Opcity Inc
Austin
4 days ago
+14
We are currently seeking a Full-time, highly motivated Consumer Success Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Consumer Success Representative - Spanish Bilingual

Customer Service Representative

Client Success Representative

Customer Success Manager

RigUp
Austin
4 days ago
+24
Create RigUp champions and essential company partners across existing operator and vendor accounts. Drive customer engagement and product adoption in order to create value for our customers and reduce churn. Seek to grow the user base and transaction volume within existing accounts. Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition. Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering. Coordinate resources throughout the customer lifecycle, including product and engineering support. Nurture and expand the company's relationship with business units, divisions and the overall enterprise. Provide product demonstrations and general support to existing users or new asset teams. Manage and track customer and transactional information in a CRM system. Practice effective, excellent communication with management, customers and support staff.

Contractor Onboarding Specialist

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