Austin Tech Jobs and Startup Jobs

56

Customer Operations, Enablement Manager

EZ Texting
Austin
1 day ago
+47
The Customer Operations team is looking for a high velocity hands-on Enablement Manager to design, develop and deliver onboarding and continuous training programs that will enable and accelerate our teams ability to achieve their goals and deliver on our strategic growth initiatives. In this role you will create training and development programs that enable Sales, Customer Success, Account Management, and Support to unlock revenue across the LAER model (Land, Adopt, Expand and Renew). This is done through the lenses of talent management, asset management and communication management with an emphasis on cross-functional collaboration. This is a new position that has the opportunity to define and elevate the role of enablement within the EZ Texting organization.

Client Support Specialist (contractor)

Medici
Austin
1 day ago
Medici is seeking temporary Client Support Specialists to provide exceptional support to its large base of healthcare clients by promptly responding and resolving questions via chat, phone, and email. The ideal candidate will be a fast learner that can quickly learn new technology, focus on multiple priorities and create a phenomenal Medici client experience. To be successful you must have experience working with SaaS tools like Zendesk, Salesforce, Hubspot, Helpscout, Slack or similar tools.

Head of Provider Partnerships

Medici
Austin
2 days ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Customer Success Manager

TrustRadius
Austin
3 days ago
+31
Relationship Management. Own overall relationship with your clients (B2B tech vendors) and expand across key leadership roles across the organization over time to increase adoption, ensure retention, and drive satisfaction. Outcomes Ownership. Work with your clients to establish critical goals and metrics for success around sourcing and harnessing user reviews as part of authentic voice of the customer programs. Then lead ongoing engagements to achieve these goals.  Excellent service. When there’s a problem, solve it. When you promise something, deliver it. We have a strong customer engagement model in place – you’ll help evolve it. Account escalation. Programmatically, proactively, and thoughtfully manage account escalations in a way that strengthens customer relationships. Campaign execution. Deliver and enable marketing programs that scale customer review acquisition and use review content to drive sales and marketing outcomes for your customers. Continuous learning. Evolve the use of tech reviews in B2B marketing and sales programs via a combination of experimentation, collaboration, and voracious reading of industry publications.

Associate Real Estate Listing Agent

REX
Austin
3 days ago
+29
Build relationships and generate excitement about REX with existing customers. Provide exceptional support to current sellers by anticipating their needs, monitoring home sale activity, and ensuring marketing is performing optimally . Assist the Listing Agent with listing duties such as preparing addendums and agreements, reviewing pricing and comps, and ensuring the escrow-dependent tasks are completed timely for a successful close. Serve as the company's liaison with all of the parties (lenders, appraisers, inspectors, etc.) involved in the sales transaction. Document tracking for large volume of real estate transactions. Manage projects to get a home listing live on REX’s website, which includes creating content, submitting vendor work orders, and scheduling showings and open houses. Host showings and open houses as needed. Comply with REX policy and all state/legal statutes.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
3 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP of Strategic Customers (West Coast)

Arrive Logistics
Austin
3 days ago
+49
As an SVP of Strategic Customers at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This role will require new business development. In addition to identifying new business opportunities, you will be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (New England)

Arrive Logistics
Austin
3 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
3 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

Technical Account Manager

BigCommerce
Austin
3 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Technical Account Manager. As a Technical Account Manager based in our Austin Four Points Office you will operate as the lead technical point of contact for any and all matters specific to your customers and advise some of the most exciting and fastest growing merchants in eCommerce. By developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors you will offer industry leading advocacy, drive client revenue growth, and help our clients Sell More!!

Manager, Customer Success Management

Sr. Customer Success Manager - Team Lead

Miro
Austin
4 days ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Consumer Success Manager

realtor.com
Austin
5 days ago
+14
The Consumer Success Manager role presents the ideal opportunity to develop, lead, counsel, motivate and manage a team of Consumer Sales Reps (CSRs) to achieve goals and break records by delivering superior service and resolution to potential home buyers. The CSM will serve as a subject matter expert on realtor's platform and help develop and execute strategies designed to maximize CSR performance, ensure clear adherence to our scripting and drive increased activities for all new product offerings.

SVP, Inside Sales and Support Operations (Call Center)

Team Lead, Client Success

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Team Lead for our Client Success team who is passionate about the success of our customers and has a strong track record managing enterprise clients at a SaaS company. This role will lead a team of four to six Client Success Managers focused on our Considered Purchase division, while also taking the lead on several marquee accounts within the division. You will be responsible for retaining and growing existing customer accounts, building the overall account strategy playbooks, creating and teaching best practices, developing executive relationships with customers, helping create Client Success stories, increasing product adoption and identifying key risk criteria. 

Customer Success Manager - Associate

Cloudflare
Austin
1 week ago
+42
You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly or biannual reviews.

Associate Customer Success Manager - Latin America

Customer Success Manager

AlertMedia
Austin
1 week ago
+38
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Customer Success Manager (CSM)

TeleVet
Austin
1 week ago
At TeleVet, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

Client Success Manager

Pinpoint
Austin
1 week ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Relationship Manager I

A Cloud Guru
Austin
1 week ago
+47
As a Growth Account Manager at ACG, you'll be focused on growing and renewing our existing accounts! This position sits within ACG's wicked smart sales organization and will partner closely with Customer Success to ensure a best-in-class experience. Ideal candidates will have the ability to drive growth, building meaningful relationships, and be willing to roll up their sleeves to execute the tactics to get you there.

Customer Success Manager

A Cloud Guru
Austin
1 week ago
+47
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Client Success Manager

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Client Success Manager for our Considered Purchase Division to be directly responsible for managing a portfolio of enterprise customers. This role’s main responsibility will be identifying each client’s key success metrics, providing consultative guidance on how to achieve their desired outcomes, and tracking their success. Successful candidates will be able to manage relationships end-to-end including value-proposition selling, on-boarding, and aiding in the expansion of product-usage based on client needs. At ActiveProspect, we take a vertical based approach to obtaining and retaining customers. This approach includes a collaborative team-based structure wherein each vertical is comprised of a Sales Director, Client Success Manager, and technical support who are all jointly responsible for achieving the overall growth of that vertical.

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