Austin Tech Jobs and Startup Jobs

65

Guarantee Claim Specialist

Vrbo
Austin
14 hours ago
+28
Be an expert on policies related to our Book with Confidence Guarantee. Make judgment calls on customer situations, and request additional information if needed. Reply to emails and other customer’s inquiries related to guarantee claims Review and audit reimbursement claims to detect any inaccurate, inconsistent, or incomplete elements or missing documentation. Manage customer concerns in partnership with management, legal and PR departments Approve claims based on monetary amounts. Serve as a contact point for our Insurance Partners verifying claims. Make phone calls to our payment and booking partners to gather information regarding claims.

Business Development Representative

Partner Success Strategy

Sales Engineer

Lightspeed Systems
Austin
16 hours ago
+22
Is your super power the ability to combine technical knowledge with sales skills?  If so, we’d love to have your join our team as a Sales Engineer. As part of Lightspeed Systems Product Management department, you’ll be responsible for driving all aspects of the technical sale, from discovery to demo to close.  Want your application to rise to the top?  Be sure to check out our application requirements below.ABOUT THE ROLE: Support assigned RSM,

Customer Experience Associate

Perch
Austin
2 days ago
The Customer Experience Associate plays a critical role in generating new business opportunities through inbound and outbound sales calls and will be the first point of contact between homeowners and Perch.  The ideal candidate will have 1-2 years experience in a sales role, customer service role or in the real estate industry. The right candidate will be friendly, organized, and trustworthy, in order to create an exceptional customer experience. One of the things our customers love the most about the Perch experience is the level of support they get. In this role there will be an opportunity for ongoing mentorship by Perch Sales Leadership. 

Customer Experience Support Specialist

Perch
Austin
2 days ago
The Customer Experience Support Specialist is a customer facing role responsible for delivering ongoing support and guidance to our customers whom reach out directly to Perch. In this role you will focus on ensuring customers questions are answered or directed to the appropriate team member in a timely manner. The ideal candidate has a history of success interacting with customers and answering customer inquiries. The right candidate will be friendly, organized, trustworthy and works with a sense of urgency at all times, in order to create an exceptional customer experience. One of the things our customers love the most about Perch is the is the level of customer support they receive.

Customer Success Manager

Juniper Square
Austin
3 days ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Inside Sales Consultant

Ethos
Austin
3 days ago
+33
Ethos is a new kind of life insurance built for people who don't have time for fine print, extra doctor's appointments or hidden fees. We have transformed a 15 week process of paper applications and medical exams, into just the click of a button - by quantifying the user’s health risk using predictive models.   Our investors include Sequoia Capital, Accel Partners, Google Ventures, Jay-Z, Kevin Durant, and Robert Downey Jr. We are listed among

Operations Analyst

Ethos
Austin
3 days ago
+33
Duties & Responsibilities Monitor case progress, track down requirements and provide ongoing status updates and escalating as needed Review application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process – if necessary, researching and presenting alternative solutions Continuously look for ways to expedite and improve our processes and services Rev

Customer Support Specialist

Ethos
Austin
3 days ago
+33
Ethos is a new kind of life insurance built for people who don't have time for fine print, extra doctor's appointments or hidden fees. We have transformed a 15 week process of paper applications and medical exams, into just the click of a button - by quantifying the user’s health risk using predictive models.   Our investors include Sequoia Capital, Accel Partners, Google Ventures, Jay-Z, Kevin Durant, and Robert Downey Jr. We are listed as a Li

Customer Success Specialist

ScaleFactor
Austin
3 days ago
+13
You are a multi-tasker and can handle and deliver on competing priorities and deliverables. Your can-do attitude inspires your team and your speed in accomplishing tasks helps you thrive in a fast-paced, evolving environment. Your incredible attention to details enables you to identify and resolve problems quickly while you gather and analyze information accurately. You are technically competent and can read through messages quickly for content and routing to specific departments. You have the ability to take complex ideas and communicate them and your superior communication skills enable you to get your point across completely and effectively. Your adaptability and resourcefulness to drive results create a direct impact in all areas of ScaleFactor, now and in the future.

Customer Success Analyst

Juniper Square
Austin
3 days ago
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

Customer Service Specialist

Kendra Scott
Austin
3 days ago
+11
We have an exciting career opportunity to join our friendly Corporate Customer Service team as a Customer Service Specialist. In this role you will interact with external customers across the country via phone and email in order to efficiently answer questions and resolve concerns. The mission is to represent the Kendra Scott brand and provide customers with “WOW” customer service at all times.

Marketplace Operations Specialist

Worksmith
Austin
3 days ago
+20
As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Professional Services Consultant

ThousandEyes
Austin
3 days ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Underwriting & Customer Service Specialist

Cerity
Austin
4 days ago
+15
Reporting to the Manager, Underwriting & Compliance, this position will support all of Cerity’s insurance-related activities, particularly Customer Service, Underwriting and Compliance. Specific duties include: Direct customer service (both telephonic and live chat) as well as assisting more junior staff with both underwriting concepts and customer service standards in support of same Drafting and implementing process and workflows for policy

Customer Success Representative

Atmosphere
Austin
1 week ago
Atmosphere is looking for a Customer Success Representative to join our team! Do you find yourself drawn to the Atmosphere app whenever you see it playing? Do you love helping people? Do you remain cool under pressure? Are you the type of person who can strike up a conversation with anyone at a party? This CSR will support our business customers by providing technical support, answering general questions, and responding to all customer communication. This positive, solutions-oriented individual will help Atmosphere expand its footprint into thousands of new establishments by being the front-line to this revenue-driving, entertaining business solution we call Atmosphere.

Customer Success Representative (Carrier Operation…

Shipwell
Austin
1 week ago
+30
Do you have incredible attention to detail? Do you have excellent customer service skills? Do sleep better at night knowing that you made a difference today? If someone needs help, are you a calming influence to them? If so, you are the sort of person we want to hire as a Customer Success Representative (CSR) at Shipwell. Customer Success Representatives field calls and emails to and from our shipper and carrier customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy!

Produce Claims Specialist

Arrive Logistics
Austin
1 week ago
+11
Arrive's claims and credit department is growing and we are looking for the right candidate to support the claims function for our Produce department! The Produce Claims Analyst will work closely with the Director of Claims, serving as the point person for managing and reviewing incoming Produce claims. The majority of this role will process and investigate all incoming claims being submitted and determine the carrier’s maximum liability, and/or information that is required prior to a claim being submitted to the Carrier. The Produce Claims Analyst will work closely with customer and carrier reps and with the Accounting team; as well as communicate with carriers, insurance companies and customers.

Customer Success Manager

AlertMedia
Austin
1 week ago
+29
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Senior Customer Solutions Engineer - Duo Security

Duo Security
Austin
1 week ago
+13
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements.  You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. Your other responsibilities will include:

Client Success Analyst

Iodine Software
Austin
1 week ago
+17
This is a unique opportunity to join a close-knit, rapidly growing team and help us build and scale our services organization. You will be learning the latest technologies that are pushing the boundaries of our industry and impacting the way medical teams document patient health conditions. You will be a first point of client contact, directly influencing the way clients experience our product and our team. You will interface with all aspects of the business and have exposure to many learning opportunities – from implementation management to machine learning analysis to software development.

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