Austin Tech Jobs and Startup Jobs

79

Technical Account Manager - East Coast

CrowdStrike
Austin
1 hour ago
+36
Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Technical Account Manager - East Coast

Implementation Consultant

Brightpearl
Austin
1 hour ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Marketplace Operations Specialist

Worksmith
Austin
7 hours ago
+20
As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Director of Client Success

DISCO
Austin
23 hours ago
+31
Responsible for building out a proactive client success function, including leading a team of client success specialists. Define and execute processes and procedures to ensure quality and scalability of operations.  Collaborate cross functionally within and across the various internal functions. Help identify product issues from client feedback, and assist in finding ways to improve our product and processes.  Serve as the main POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem solving skills with an analytical approach.

Manager - Customer Success

OutboundEngine
Austin
1 day ago
+21
As a Manager on our Customer Success Team  your day will be dedicated to helping individual members of the team meet and exceed their goals. Does this seem like an exciting opportunity where you can help the team grow while achieving your career goals? If so take a look below and reach out. 

Guarantee Claim Specialist

Vrbo
Austin
1 day ago
+28
Examine claims to resolve customer’s eligibility. Reply to emails and other customer’s enquiries related to guarantee claims. Review and audit reimbursement claims to detect any inaccurate, inconsistent, or incomplete elements or missing documentation. Manage customer customer concerns in partnership with management, legal and PR departments. Serve as contact point for our Insurance Partner. Reach out via phone to our payment and booking partners if needed.. Contribute to reports and ideas to constantly improve our guarantee product and Provide ongoing insight into claim trends targeting Vrbo.

Analyst, Global Partner Success Operations

Enterprise Customer Success Manager

Cision (formerly TrendKite)
Austin
1 day ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Team Manager, Customer Advocacy

Compeat
Austin
2 days ago
+25
Team Manager, Customer Advocacy This position is available in either our Austin, TX or Petaluma, CA office.  Description Are you a strong leader in the SaaS Customer Advocacy space with a passion for restaurants and industry? Compeat, Inc. is looking for a team lead to guide and mentor a stellar group of Customer Advocacy Managers and Operations Managers. Interested? Read on and apply if you meet the criteria!  Responsibilities: Manage and

Client Success Analyst

Talroo
Austin
2 days ago
+23
Do you have that rare combination of razor-sharp analytical skills and account management prowess? Are you looking for a role where you have a chance to interact with decision makers at all levels of a company?  About Talroo We are honored to be recognized as a multi-award winning organization. Talroo has been consistently recognized as a Top Workplace and a Best Place to Work in Austin. We've been ranked the last five years by Inc. 500/5000 as

Customer Advisor

Rapid7
Austin
2 days ago
+24
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

Director, Technical Customer Success

Rapid7
Austin
2 days ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Associate Customer Advisor

Rapid7
Austin
2 days ago
+24
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

Customer Success Manager

A Cloud Guru
Austin
2 days ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Sales Development Representative

Sana Benefits
Austin
2 days ago
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem. To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain

Real Estate Transaction Advisor

Amherst
Austin
2 days ago
+18
As a Real Estate Transaction Advisor, you are a licensed real estate agent with a passion for helping clients transact and close on the right home. You are a Real Estate expert that wants to see deals through to the end. You are organized and diligent about your follow up and know how important it is to deliver an amazing customer experience. This is an opportunity to work in a new role with a high volume of transactions and no lead generation.

Client Success Manager, Financial Services

ActiveProspect, Inc.
Austin
3 days ago
+23
ActiveProspect is seeking a Client Success Manager for our Financial Services vertical to be directly responsible for managing a portfolio of enterprise customers, including on-boarding, technical trouble-shooting, upselling, relationship-building and retention. Successful candidates will be able to manage relationships end-to-end including value-proposition selling, on-boarding, and upselling. At ActiveProspect, we take a vertical based approach to obtaining and retaining customers. This approach includes a collaborative team-based structure wherein each vertical is comprised of a Sales Director, Client Success Manager, and technical support who are all jointly responsible for achieving the overall company objectives of that vertical. 

Customer Success Manager, Mid-Market (Specialty Co…

Procore Technologies
Austin
3 days ago
+20
As a successful Mid-Market Customer Success Manager, you have a consultative mindset and can quickly understand both Procore’s Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business goals and objectives. You’ll be instrumental in creating long-lasting Procore partnerships and responsible for delivering ROI analysis for your client base to drive positive client outcomes for Procore. Leveraging this consultative approach, you will deliver Industry and Technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

Director, Customer Success (Latin America)

Real Estate Acquisitions Associate—Acquisitions

Amherst
Austin
3 days ago
+18
The Acquisitions team is looking for a seasoned sales professional with 5+ years of experience in finance or real estate sales management to join its expanding group. You will work alongside the group’s manager, assisting in a variety of functions with the goal of increasing single-family rental acquisitions while supporting our brand. Our group is responsible for monitoring transactions deemed a priority by our Underwriting Analysts. Our job is to handhold these properties from the initial bid to closing, ensuring the highest level of negotiation and service on behalf of our clients. 

Customer Engagement Specialist

RigUp
Austin
3 days ago
+27
RigUp is looking for a Customer Engagement Representative to join our newly-formed Community Management team. The Customer Engagement Representative will focus on building and strengthening relationships with our customer base: independent contractors in the oil and gas industry. The Community Management team partners with marketing to drive customer engagement and customer success and support to drive customer satisfaction.

Executive Director, Customer Operations

Vista Consulting Group
Austin
4 days ago
+32
We are searching for an Executive Director focused on post-sales customer operations, who will partner closely with Vista company Chief Customer Officers / Chief Operations Officers; their lieutenants in Services, Support, and Customer Success; and CEOs to drive successful transformations in coordination with the company's wider executive suite. This leader will work in tandem with experts across the Vista Consulting Group to ensure portfolio companies are aligned on both the strategy and execution tactics of the CEO's goals and targets, ultimately supporting powerful growth. The ideal candidate will have prior experience leading services, support, and customer success organizations, bringing a deep understanding of how to create effortless experiences that drive value for existing customers, in support of long-term customer growth. Experience in consulting or advisory roles is an added plus.

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