Austin Tech Jobs and Startup Jobs

68

Customer Success Manager - Austin

OneSpot
Austin
7 hours ago
The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.

Director of Client Success

DISCO
Austin
9 hours ago
+31
Responsible for building out a proactive client success function, including leading a team of client success specialists. Define and execute processes and procedures to ensure quality and scalability of operations.  Collaborate cross functionally within and across the various internal functions. Help identify product issues from client feedback, and assist in finding ways to improve our product and processes.  Serve as the main POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem solving skills with an analytical approach.

CUSTOMER SUCCESS/ACCOUNT MANAGER - MINERALSOFT

Drillinginfo
Austin
1 day ago
The Account Manager is responsible for supporting the customer’s adoption and continued satisfaction with the MineralSoft by Drillinginfo solution. This role will act as the primary point of contact during the onboarding plan, working in tandem with the customer and operations to confirm the customer’s scope, leverage PMO tools and templates to determine project plan activities, ensure that project tasks are completed and provide status reports to customers.  Post-implementation responsibilities will include tracking customer adoption, ensuring that customer’s support tickets are properly communicated, expectations are set and managed around ticket resolution, measuring and increasing engagement and ensuring overall customer satisfaction. This role focuses on building a strong customer relationship, especially with decision-makers, through regular communication and proactive account management activities. He/She will identify and scope new opportunities and promote new products, services and contract renewals when appropriate in the customer lifecycle. This position will be based in Austin, Texas and require up to 25% travel.

CUSTOMER SUCCESS SPECIALIST

Customer Success Manager

Rapid7
Austin
1 day ago
+22
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Onboarding Consultant

TrendKite
Austin
1 day ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Partner Success Manager

Vrbo
Austin
1 day ago
+28
Consistently exceeding the mark on metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with partners. Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage. Optimizing content, rate and availability to maximize booking conversion. Developing and sustaining strong customer relationships by providing relevant data insight and direction. Securing additional inventory over high demand and compression periods to satisfy traveler demand. Educating partners on the self-service features available on HomeAway. Supporting partner retention efforts through smooth onboarding . Keeping abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market. Additionally sell relevant products to existing customers or prospects.

Manager, North America Partner Success

Senior Manager, North America Partner Success

Head of Provider Partnerships

Medici
Austin
1 day ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Technical Account Manager

Rapid7
Austin
1 day ago
+22
Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products.Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

Client Success Representative

Adia
Austin
3 days ago
+23
Your challenge, should you choose to accept:   Adia is seeking a problem solver who excels at building relationships to join our team as a Client Success Representative. Ultimately, your objective is to contribute to Adia's long-term growth targets by communicating directly with Adia’s clients, offering them superior service, and solving technical problems.   You will: Contact existing clients via phone and email on a consistent basis Use

Implementation Consultant

Brightpearl
Austin
3 days ago
+28
Your Team: We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business. Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b

Client Support Engineer

Personify
Austin
3 days ago
+12
Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL). Serve as the technical resource (via phone, email, web-based support portal) for Personify’s user base regarding software and data product questions and issues. Documenting, researching, tracking and resolving customer software issues in a timely manner. Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established operating procedures. Continually communicate issue resolution progress to the Client Success Coordinators and clients (when necessary). Maintain a working knowledge of all Personify-supported products and technologies.

Customer Support Specialist SaaS Social Advertisin…

Tiger Pistol
Austin
3 days ago
Tiger Pistol is an innovative social advertising technology company experiencing explosive global growth. In support of that growth, we are looking to hire several Customer Success Specialists (CSS) for our Austin, TX office. As a CSS with a focus on managed services, you will support and troubleshoot the set up of Facebook and Instagram advertising campaigns for our B2B customers. You will need to develop and understanding of our client's

Strategic Relationship Manager

A Cloud Guru
Austin
3 days ago
+16
As a Strategic Relationship Manager you'll be a champion for our customers and identify, establish and nurture relationships with executive-level sponsors across our enterprise base. You'll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk. Success in this position requires exceptional consultative sales, account management, a willingness to experiment, and a passion for helping other achieve results. You're optimistic, empathetic, and constantly look for opportunities to improve systems, process and results. You thrive in our ever-changing, fast-paced startup environment. Ideal candidates will have the ability to drive growth and relationship strategy coupled with a willingness to roll up their sleeves and execute the tactics.

Customer Success Manager

MongoDB
Austin
3 days ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Technical Customer Support

SamCart
Austin
3 days ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

Customer Support Associate

Skills Fund
Austin
4 days ago
Named one of the Top 50 Start-Ups by Built In Austin, Skills Fund is the leading lender in the United States for skills-based higher education.  We underwrite higher education programs based on their jobs outcomes for students, and offer their students access to competitive financing products that empower them to transform their careers and lives. Since our founding 3 years ago, we’ve enabled thousands of students to obtain a high return on

Client Operations Specialist

EZ Texting
Austin
4 days ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Director of Client Success

Schoology
Austin
4 days ago
Actively manage our Client Success teams responsible for our Enterprise and SMB customers. Develop a resource-planning and business model for the Client Success team and own the development, communication, and deployment. Meet with clients on an as-needed basis to ensure quality service and make necessary adjustments to accommodate their needs. Manage the department’s day-to-day operations by setting priorities, establishing goals, and assisting in the development and implementation of internal policies and procedures. Act as executive level customer escalation contact for technical support issues, representing the company and client needs professionally, while supporting and championing your staff. Minimize schedule and technical risk by foreseeing and addressing obstacles proactively and aggressively. Empower team members to achieve their personal best and challenge themselves. Develop process and tools to streamline and measure overall organization development effectiveness.

Renewals, Team Lead

LogicMonitor
Austin
4 days ago
+63
The Renewals Contract Team Lead is responsible for a team of Renewals Specialists dedicated to the renewal of SaaS contracts covering all global customers. The Renewals Team Lead monitors, measures and forecast the progress of the team against targets and performance goals

Renewals Specialist

Enterprise Customer Success Manager

Customer Success Representative

Customer Success Manager

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Website Operations Specialist

GoDaddy
Austin
4 days ago
+28
This role will be comprehensive and will play a part in each step of the process. Use independent judgment to diagnose the current state of a customer’s website and domain Check each website preview for quality prior to sending out to customers. Pitch the value of this website service to new and existing customers over the phone and via email to maximize utilization. Handle credential setup including but not limited to gathering website credentials from customers, creating new domains, and initiating assistance from third-party agencies. Complete final QA and publishing of the websites. Support customers post-launch with website requests. Support other Operations teams as needed to maximize customer retention. Any other responsibilities as may arise in the context of a fast-moving startup.

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