Austin Tech Jobs and Startup Jobs

71

Customer Success Engineer

SpyCloud
Austin
7 hours ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Partner Manager (Business Development) Based in Ph…

LegalZoom
Austin
7 hours ago
Identifies opportunities to acquire new employer groups to sell the LifePlan offering by working with brokers/consultants, third party administrators, and direct sales to prospects within their assigned territory.  Deliver the financial performance (revenue growth) through sales by driving customer relationships, seeking partnerships and executing on sales strategy. Track, monitor and report sales pipeline. Responsible for working with account teams to retain clients on an ongoing basis and look for potential opportunities to add additional product lines to existing clients within his/her assigned territory.  Ensures that LifePlan is aggressively and competitively positioned through all distribution channels within their assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results.

Customer Service Representative

LegalZoom
Austin
7 hours ago
Assist Customers with phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about LegalZoom products and services. Serve as a liaison between Customers and other departments to communicate information. Use common Customer feedback to identify opportunities to continuously improve the Customer Experience. Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience. Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems. Work on different product or process pilots focused on improving Customer Experience. Use a consultative selling approach; provide current & potential Customer/s with pricing and effectively close the sale. Ability to learn and position strategic partner offerings to customers based on customer’s needs. Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience

Retention Specialist

GoDaddy
Austin
7 hours ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Success Enablement, E-learning Specialist

Procore Technologies
Austin
15 hours ago
+20
To be successful in this role, you’re incredibly organized with great time and project management skills. You’re the type of person who drives rigorous execution with high accuracy and solid attention to detail, even in a high-volume and dynamic environment. Our Customer Success organization is scaling quickly and we are defining many processes for the first time, so you should be a self-starter who is comfortable with ambiguity.

Customer Success Manager, Emerging

Bilingual Customer Success Manager (Spanish)

Client Success Manager

EZ Texting
Austin
2 days ago
+35
The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer’s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Account Manager

OwnLocal
Austin
2 days ago
+10
Based in Austin, TX OwnLocal is a global leader in powering digital ad solutions for mass media. We partner with 3500+ media companies to provide digital services for more than 275,000 local advertisers. We’ve got product market fit and we’re profitable. OwnLocal is a consistently growing startup and we need hard workers with bright minds. Our sales team is a tight-knit group that genuinely cares for one another and operates with purpose and passion. We come from an array of sales backgrounds but all have at the core the same principle: helping each other be the best people we can be and winning at everything we put our attention on. OwnLocal is a team of bright, talented, hard-working people. We live and breathe success and we are looking for like minded people to join our team.

Customer Success Manager

Juniper Square
Austin
3 days ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Customer Success Manager

RigUp
Austin
3 days ago
+24
Create RigUp champions and essential company partners across existing operator and vendor accounts. Drive customer engagement and product adoption in order to create value for our customers and reduce churn. Seek to grow the user base and transaction volume within existing accounts. Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition. Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform. Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering. Coordinate resources throughout the customer lifecycle, including product and engineering support. Nurture and expand the company's relationship with business units, divisions and the overall enterprise. Provide product demonstrations and general support to existing users or new asset teams. Manage and track customer and transactional information in a CRM system. Practice effective, excellent communication with management, customers and support staff.

Customer Service Representative

Opcity Inc
Austin
3 days ago
+14
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Client Success Representative

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Customer Support

Eden
Austin
3 days ago
+18
WHAT YOU'LL DO Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to

Account Manager

Eden
Austin
3 days ago
+18
WHAT YOU'LL DO Manage, retain, and grow customer relationships Troubleshoot their issues in a timely manner with a positive attitude Think creatively about how to consistently surprise and delight customer offices Customize the process to seamlessly onboard new and future customers Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve

Customer Onboarding Specialist

GoDaddy
Austin
3 days ago
+28
The Onboarding Team is core to GoDaddy's products, and Platform Operations Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated. We also collaborate with other teams within GoDaddy to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

PS PSM, NA Optimization (Austin)

Vrbo
Austin
3 days ago
+28
Consistently exceeding the mark on metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with partners. Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage. Optimizing content, rate and availability to maximize booking conversion. Developing and sustaining strong customer relationships by providing relevant data insight and direction. Securing additional inventory over high demand and compression periods to satisfy traveler demand. Educating partners on the self-service features available on HomeAway. Supporting partner retention efforts through smooth onboarding. Keeping abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market. Additionally sell relevant products to existing customers or prospects.

Manager, North America Partner Success

Senior Manager, North America Partner Success

Survey Associate

GLG (Gerson Lehrman Group)
Austin
3 days ago
+16
GLG is seeking a highly-motivated and enthusiastic individual to join the Survey Team in Austin, Texas. The Survey Associate will join a growing Global Survey Team which collaborates with GLG’s sophisticated client base; which includes top institutional investment firms, top-tier consulting firms, non-profit organizations, and Fortune 1000 companies, as well as colleagues throughout GLG.  The Survey Associate will be responsible for participating

Sales Chat Specialist

LegalZoom
Austin
4 days ago
Communicate benefits and sell LegalZoom services to clients over Live Chat feature, while making outbound calls to complete purchase as needed. Focus on both qualitative and quantitative sales. Demonstrate an ability to multi-task and self-manage. Effectively manage your time to meet or exceed efficiency and output expectations. Communicate customer trends, questions, and issues to leadership so they can be addressed. Collaborate with teammates as well as legal and marketing to add or enhance approved customer-facing language. Consistently meet or exceed quota-based company performance metrics.

Inside Sales Agent

Austin Properties Group
Austin
4 days ago
+14
An Inside Sales Agent with APG is an enthusiastic, self-starting person with a passion for selling. They are responsible for converting a massive amount of leads into appointments through personalized follow-up. This individual will take ownership of leads and actively systematize the conversion process for maximum effectiveness. They record their productivity and sales metrics and track the results in regular accountability meetings. This

SaaS User Success Specialist

ShipStation
Austin
4 days ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Customer Success Manager

Square Root
Austin
4 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

User Success Specialist - Phone Speciality

ShipStation
Austin
5 days ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

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