Austin Tech Jobs and Startup Jobs

13

Manager, Customer Success Management

BigCommerce
Austin
2 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Management for our Austin Four Points office. In this exciting role you will supervise and lead a team of awesome Customer Success Managers who consult and advise the most exciting and fastest-growing merchants in eCommerce. You will develop and coach the team to provide industry-leading advocacy, drive client revenue growth, and help our clients Sell More! 

Senior Manager, Agency Partnerships

Technical Account Manager

Client Success Manager

Pinpoint
Austin
2 days ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

SaaS Account Manager - West Coast

ShipStation
Austin
2 weeks ago
As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements. Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

SaaS User Success Specialist

ShipStation
Austin
2 weeks ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

User Success Specialist - Phone Speciality

ShipStation
Austin
2 weeks ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Sr. Customer Success Manager - Team Lead

Miro
Austin
3 weeks ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Account Manager, Enterprise Sales

Miro
Austin
3 weeks ago
+17
We are currently seeking an energetic, motivated, entrepreneurial, and tech-savvy sales professional to join Miro in our quickly growing Austin & LA Office. A successful candidate will have a minimum of four years' SaaS or other relevant technology sales experience with a consistent track record of quota achievement. The role will predominantly be office-based but may require some travel to prospect and customer sites. As part of Miro’s enterprise sales team, you will develop, strategize, negotiate and close business. Your pipeline will come from a mix of warm leads and prospecting.

Customer Sucess Manager

QuestionPro
Austin
1 month ago
+14
Account Management - You will maintain the relationship with QuestionPro’s enterprise accounts. Ensure customers have the required information and knowledge to use the QuestionPro platform to its fullest capabilities. This entails conducting demos and custom trainings, gaining insight to their use case(s) and providing can-do support. Account Growth - You seek to find opportunities to grow seats, services and expanded offerings within the accounts you lead. Work with the administrators and key executives in the client organization, provide solutions that will increase penetration and expand existing account revenue. Onboarding - You act as the lead onboarding new customers onto QuestionPro’s platform. This will require coordination with the sales team to ascertain use case and develop a custom program to ensure a smooth launch. Advocacy - As the main point of contact for the customer, you will be expected to advocate for them within QuestionPro. This would include ensuring their support issues are addressed in a timely manager, they provide input to product management on new features, and provide them a product roadmap as requested.

Senior Client Solutions Associate

GLG
Austin
2 months ago
+16
Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Customer Support

Eden
Austin
6 months ago
+16
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude. Serve as the primary liaison between customers and service providers to create the perfect customer experience. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Think creatively about how to consistently surprise and delight customer offices.

Account Manager

Eden
Austin
6 months ago
+16
Manage, retain, and grow customer relationships. Troubleshoot their issues in a timely manner with a positive attitude. Think creatively about how to consistently surprise and delight customer offices. Customize the process to seamlessly onboard new and future customers. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Visit customer offices often to provide creative solutions that meet (and exceed) their needs and deepen customer engagement.

CX Agent - Product Support Representative

Dropbox
Austin
1 year ago
As part of our Customer Experience team, you will be responsible for responding to customer product inquiries via telephone, written email, and chat sessions. You will resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. Our operation is 24x7 so the role includes shift work including weekends and holidays. 

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