Austin Tech Jobs and Startup Jobs

9

Customer Sucess Manager

QuestionPro
Austin
1 week ago
+13
Are you passionate about helping customers? Do you like working with companies to address their need? If so, the Customer Success Manager (CSM) role is for you. The CSM role is part of QuestionPro’s Customer Experience organization and reports to the Vice President of Customer Success. The goal of the team is to grow the business by providing customers with an exceptional experience. The role has four primary responsibilities: Account

Sr. Customer Success Manager - Team Lead

Miro
Austin
1 week ago
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Account Manager, Enterprise Sales

Miro
Austin
1 week ago
We are currently seeking an energetic, motivated, entrepreneurial, and tech-savvy sales professional to join Miro in our quickly growing Austin & LA Office. A successful candidate will have a minimum of four years' SaaS or other relevant technology sales experience with a consistent track record of quota achievement. The role will predominantly be office-based but may require some travel to prospect and customer sites. As part of Miro’s enterprise sales team, you will develop, strategize, negotiate and close business. Your pipeline will come from a mix of warm leads and prospecting.

Renewals Specialist

Optimizely
Austin
1 week ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Client Success Manager

Pinpoint
Austin
2 weeks ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Senior Client Solutions Associate

GLG
Austin
4 weeks ago
+16
GLG is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment. Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions

Customer Support

Eden
Austin
5 months ago
+16
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude. Serve as the primary liaison between customers and service providers to create the perfect customer experience. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Think creatively about how to consistently surprise and delight customer offices.

Account Manager

Eden
Austin
5 months ago
+16
Manage, retain, and grow customer relationships. Troubleshoot their issues in a timely manner with a positive attitude. Think creatively about how to consistently surprise and delight customer offices. Customize the process to seamlessly onboard new and future customers. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Visit customer offices often to provide creative solutions that meet (and exceed) their needs and deepen customer engagement.

CX Agent - Product Support Representative

Dropbox
Austin
1 year ago
As part of our Customer Experience team, you will be responsible for responding to customer product inquiries via telephone, written email, and chat sessions. You will resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. Our operation is 24x7 so the role includes shift work including weekends and holidays. 

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