Mid Level Austin Startup and Tech Jobs

27

Customer Success Operations Analyst

A Cloud Guru
Austin
17 hours ago
+47
A Cloud Guru is seeking a Customer Success Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational; such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

Sales Account Manager

WP Engine
Austin
2 days ago
+24
Build a pipeline through customer business unit referrals, cold-calls, marketing leads, executive introductions, or your own network. Build and lead outreach campaigns in unison with our customer success team and inactive prospects. Work directly with customer success counter-parts to support customer needs and growth, including onsite travel and quarterly business reviews. Work independently to explain the value of WP Engine to prospective customers but know when to pull in others to provide additional transparency. Stay up-to-date on all products in the WP Engine portfolio in order to customize sales pitch. Rely heavily on sales enablement tools to display movement within your sales process. Salesforce organization and hygiene as well as operational excellence will make the difference between good and great. Run application demos with a deep understanding on how to set them up.

Customer Success Manager

TrustRadius
Austin
4 days ago
+31
Relationship Management. Own overall relationship with your clients (B2B tech vendors) and expand across key leadership roles across the organization over time to increase adoption, ensure retention, and drive satisfaction. Outcomes Ownership. Work with your clients to establish critical goals and metrics for success around sourcing and harnessing user reviews as part of authentic voice of the customer programs. Then lead ongoing engagements to achieve these goals.  Excellent service. When there’s a problem, solve it. When you promise something, deliver it. We have a strong customer engagement model in place – you’ll help evolve it. Account escalation. Programmatically, proactively, and thoughtfully manage account escalations in a way that strengthens customer relationships. Campaign execution. Deliver and enable marketing programs that scale customer review acquisition and use review content to drive sales and marketing outcomes for your customers. Continuous learning. Evolve the use of tech reviews in B2B marketing and sales programs via a combination of experimentation, collaboration, and voracious reading of industry publications.

Sr. Customer Success Manager - Team Lead

Miro
Austin
5 days ago
+17
 Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A ‘Sr. Customer Success Manager - Team Lead’ has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening the relationship with existing customers and increasing the value they get from our services. This person will also have the responsibility of overseeing the performance of Miro’s Customer Success Managers in our Austin office and will work as a player/coach to ensure an excellent customer experience for all of our central and East Coast accounts. 

Account Manager, Enterprise Sales

Miro
Austin
5 days ago
+17
We are currently seeking an energetic, motivated, entrepreneurial, and tech-savvy sales professional to join Miro in our quickly growing Austin & LA Office. A successful candidate will have a minimum of four years' SaaS or other relevant technology sales experience with a consistent track record of quota achievement. The role will predominantly be office-based but may require some travel to prospect and customer sites. As part of Miro’s enterprise sales team, you will develop, strategize, negotiate and close business. Your pipeline will come from a mix of warm leads and prospecting.

Account Manager - Americas

Plivo
Austin
1 week ago
+23
Plivo is looking for an Account Manager to be an integral part of our sales team focusing on Plivo's highest value prospects and customers. In this role, you will be responsible for building and maintaining effective long-term relationships with customers. You will be tasked with ensuring high customer satisfaction, as well as growing and developing existing customers to maximize and increase company revenues and profits.

Senior Account Manager - Americas

Plivo
Austin
1 week ago
+23
Plivo is expanding to Austin, TX and is looking for a Senior Account Manager to be an integral part of our sales team focusing on Plivo's highest value prospects and customers. In this role, you will be responsible for building and maintaining effective long-term relationships with customers. You will be tasked with ensuring high customer satisfaction, as well as growing and developing existing customers to maximize and increase company revenues and profits.

Team Lead, Client Success

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Team Lead for our Client Success team who is passionate about the success of our customers and has a strong track record managing enterprise clients at a SaaS company. This role will lead a team of four to six Client Success Managers focused on our Considered Purchase division, while also taking the lead on several marquee accounts within the division. You will be responsible for retaining and growing existing customer accounts, building the overall account strategy playbooks, creating and teaching best practices, developing executive relationships with customers, helping create Client Success stories, increasing product adoption and identifying key risk criteria. 

Agency Alliance Manager, Key Accounts

WP Engine
Austin
1 week ago
+24
Be responsible for the exciting growth of agency partnerships. You will have the opportunity to contribute your experience in Digital Marketing and Digital Experience Platforms. Responsible for identifying, pursuing, and acquiring new partners within territory. Drive business objectives of partner acquisition, opportunity generation, and revenue. Build long term collaborations and champion partner account adoption, expansion, and retention.

Manager, Customer Success Management

BigCommerce
Austin
1 week ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Management for our Austin Four Points office. In this exciting role you will supervise and lead a team of awesome Customer Success Managers who consult and advise the most exciting and fastest-growing merchants in eCommerce. You will develop and coach the team to provide industry-leading advocacy, drive client revenue growth, and help our clients Sell More! 

Relationship Manager I

A Cloud Guru
Austin
1 week ago
+47
As a Growth Account Manager at ACG, you'll be focused on growing and renewing our existing accounts! This position sits within ACG's wicked smart sales organization and will partner closely with Customer Success to ensure a best-in-class experience. Ideal candidates will have the ability to drive growth, building meaningful relationships, and be willing to roll up their sleeves to execute the tactics to get you there.

Client Success Manager

ActiveProspect, Inc.
Austin
1 week ago
+23
ActiveProspect is seeking a Client Success Manager for our Considered Purchase Division to be directly responsible for managing a portfolio of enterprise customers. This role’s main responsibility will be identifying each client’s key success metrics, providing consultative guidance on how to achieve their desired outcomes, and tracking their success. Successful candidates will be able to manage relationships end-to-end including value-proposition selling, on-boarding, and aiding in the expansion of product-usage based on client needs. At ActiveProspect, we take a vertical based approach to obtaining and retaining customers. This approach includes a collaborative team-based structure wherein each vertical is comprised of a Sales Director, Client Success Manager, and technical support who are all jointly responsible for achieving the overall growth of that vertical.

Associate Customer Success Manager - Latin America

Cloudflare
Austin
1 week ago
+42
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers in the LatAmand region and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Customer Success Representative

Adobe
Austin
2 weeks ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
2 weeks ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Success Manager

Juniper Square
Austin
2 weeks ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Customer Success Manager

MongoDB
Austin
2 weeks ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Customer Success Manager

Place Technology, Inc.
Austin
2 weeks ago
+27
Earn the trust of our prospective customers and assist them as they make their journey through our free trial process. Educate and evangelize the benefits of using our product and ensure prospective customers are achieving that value. Nurture relationships with our existing customers and ensure they are maximizing the usage of our products. Handle functional questions and escalate technical needs as necessary. Engage in regular meetings with the relevant internal and external stakeholders managing pre-sales and project priorities.

Customer Success Manager

SourceDay
Austin
2 weeks ago
+43
Empathetic, Positive Attitude with a drive to provide a Customer experience unlike any other. Detail orientated, exceptional communication, collaborative and eager to jump in where needed. You can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of client engagement, growth and retention in a fast-paced environment. Comfortable in a start-up environment, ready to pivot when needed, and excited about playing acentral role in the future of the team and SourceDay as whole. 3+ years in Customer Success, Relationship Management, or similar role. Experience in client- facing role with a background that could be from client support, account management, project. management, manufacturing that has seen you strive for successful outcomes.

Mid-Market, Enterprise Partner Manager

Modernize
Austin
2 weeks ago
+43
Modernize is looking for a driven, and confident Enterprise Partner Manager to drive the success of our largest and highest revenue client partnerships. It’s not just an Account Manager role, you are responsible for strategically managing close relationships with top influencers and C-level executives. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an assigned portfolio of customers. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions consulting with your customers to develop ways to maximize desired outcomes, ensure ROI, and create high customer satisfaction. 

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