Technical Account Manager
Lead cloud engagements for migrating client environments to the Magento Cloud.
Present cloud solution proposals to client.
Continuously provide consultation on Cloud tools, optimizations, and solutions.
Define the operational processes to deliver consistent value to merchants and partners.
Help define the DevOps processes for deploying and maintaining solutions within the Magento Cloud environment.
Evaluate the analytics from the cloud environment to make recommendations for improvements and optimization.
Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, architect and deliver.
Serve as a technical lead and mentor. Provide technical support or leadership in the development and continual improvement of service.
Develop and maintain effective working relationships with team members.